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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Family of 5 first ski trip

    Luciana Jamieson 22 Feb 2026

    Stayed Feb 2026
    We had such a wonderful week at the Matterhorn Suite in La Plagne! It was our first time skiing with our 3 kids aged 9,7 and 4 and it couldn’t have been easier. We were looked after impeccably from start to finish - Will was so friendly and helpful when he collected us from the airport (no struggling with directions or bags!) and when we arrived we were settled into the luxury that continued throughout the holiday by our amazing chalet host Ed Zarawski with a glass of champagne in the hot tub! Ed was such a lovely, warm presence who was also great with kids and the most incredible chef - it really was like having Michelin star catering every night in the comfort of your apartment! And the entire holiday was only made possible with the help of our wonderful private nanny Lily Keith - who not only took all 3 kids on adventures while we skied but also encouraged a nervous 4 year old onto the slopes and encouraged him so much in his private lessons that he wants to come back again next year! VIP Ski has really thought of everything for families - it was such a great week - easy, luxurious and fun! We will be back!
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  • Bear Lodge - exceeds expectation

    Simon Machola 22 Feb 2026

    Stayed Feb 2026
    Great hotel well located to the slopes. Rooms are clean and the food is good. The staff were simply excellent; they couldn’t have done anymore to make our stay more enjoyable. Would definitely recommend.
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  • Great chalet host

    Leeanne Sully 22 Feb 2026

    Stayed Feb 2026
    Harri was absolutely brilliant, amazing cook, super friendly and great to have around our teens, his cakes are amazing! Really enjoyed the catered chalet experience.
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  • Our first family ski holiday

    Richard Hunt 22 Feb 2026

    Stayed Feb 2026
    We chose Bear Lodge for our first family ski holiday with our 8 year old son and 5 year old daughter, together with another family with three children aged 5,8 and 10. We stayed in chalet Mouk which was a perfectly sized 4 bedroom chalet for our group. We had plenty of space and the views of the mountains from our wrap around terrace were spectacular! Our chalet hosts Eliza and Rosanna were amazing! They made such an effort to make us feel welcome and we quickly settled into our holiday. The children loved chatting to them about living and working in Bear Lodge and even roped them into playing their games, which Eliza and Rosanna participated in with plenty of energy! The children got on so well with them that they said they missed them on their day off! The quality of the food prepared by Eliza and Rosanna was exceptional! It is fair to say that we didn’t go hungry and they were brilliant at catering for the children - no request was too much trouble! The amenities at Bear Lodge are second to none with the wellness centre being a big hit with children and parents alike! The bar area was really well appointed and the complimentary charcuterie board on the bar was a welcome surprise after a long day on the slopes! The on piste location made getting the children to their ESF skiing lessons as easy as possible in the morning with the meeting point being on the 4th floor terrace of Bear Lodge. Ski hire was on the 3rd floor and was made really easy with the brilliant virtual queue system of scanning a QR code to take your place in the boot room queue so you didn’t have to wait in line. A great idea! We have had the most amazing first family ski trip. We have left with memories that will last a lifetime and some super eager junior skiers! The holiday was so good that we have just booked to come back next year! Is there is a higher endorsement than that…?
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  • Fantastic!

    Family Mortimer 22 Feb 2026

    Stayed Feb 2026
    The feedback from our family is that all VIP team at 3&4BV and service were excellent and were the best we have had with VIP. . Food fabulous! Shout out to Josh, Amelia, Devon, in chalet… and our two incredible chefs but who must start a chocolate business! Even bigger shout out to Jake and Gaby for coordinating the boys and bags while Ali was delayed .. will we ever find the purple peuguot?! Another shout out to Oscar the driver! All staff were amazing. Exceptional even . Chalet looks and feels so good after its renovation. Just a couple of points we felt would make it even better! Slippers or sliders for hot tub access! Showers rather than half baths - pointless for tall people and hard to climb into after a day skiing! Pick up and drop off service could have been more flexible and responsive - Especially on snow days.
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  • Great hosts

    Jon Roberts 22 Feb 2026

    Stayed Feb 2026
    Luca and Ailsa were fantastic, especially with our kids.
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  • Wonderful stay

    Jiten Kantaria 22 Feb 2026

    Stayed Feb 2026
    Sam, Katie and Tom were all awesome and made us feel totally at home. Nothing was too much trouble. The chalet was brand new and the hot tub and Netflix were a bonus. My son said Sam is such a cnice guy and he plays FPL. Highly recommend
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  • Superb Stay

    Debbie Davies 22 Feb 2026

    Stayed Feb 2026
    A beautiful chalet set in a stunning setting with amazing chalet hosts. From the start of day 1 to the final morning, we were looked after impeccably. Annabel and Oscar couldn’t do more to make our stay any better. Every meal has been delicious and coming back each day to afternoon tea was a real treat. Despite the lack of blue skies and continuous snow, our trip has been perfect in every way.
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  • Excellent ski-in, ski-out apartment in La Plagne

    Carmen W 22 Feb 2026

    Stayed Feb 2026
    A newly furnished apartment in a great location. The entire team is professional, efficient and helpful. Lily and Sam were always friendly and attentive and made the stay most enjoyable.
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  • A wonderful stay!

    Kirsty Harrow 22 Feb 2026

    Stayed Feb 2026
    After staying in The Bear hotel last year Graciosa had a lot to live up to; and it did not disappoint! What a week we had and we couldn’t have wished for more! We stayed in K2 which was a very comfortable chalet with a hot tub to relax in after a long day skiing and a fantastic host. Ellie made sure we had everything we needed and couldn’t do enough to make our stay a memorable one; with delicious breakfasts to get our day started, much needed yummy cakes when we returned and finishing up with some amazing 3 course dinners. We wouldn’t change a thing about our stay and will be back!
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