Get in touch

Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.

Enquire and Book Now

Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

81 - 90 of 15722

View all

  • An exceptional experience

    Adrian Blizzard 16 Mar 2026

    Stayed Mar 2026
    We have been on Catered Chalet holidays for more than 35 years and this one was the best so far from all aspects of the experience from the booking process with the office team, resort manager pre-communication, private transfer to the friendliness and skills of our chalet host. The highlights were as follows: Our taxi driver was waiting for us as we came through arrivals and enabled us to get to Avoriaz by 12:30 so we could ski on the day of arrival (a real bonus for us). Very high standard of furniture, fixtures and equipment in the chalet and everywhere was spotless including the pool/sauna/hammam area. Our chalet host (Luca) looked after us superbly and proactively ensured we had everything we needed at all times. He was a fabulous chef producing high end catering including cooked bespoke breakfasts and a gourmet 4 course dinner in the evening and even delivered early morning hot drinks to our rooms. We were surprised and impressed to have a choice of complimentary good wines on a wine list, included in the package, and there were canapés & champagne served on our first and last evenings. Chalet Ipaka is very well placed in Avoriaz and enabled us to be on the slopes in seconds. All in all we had an amazing time - thank you!!!
    Read more…
  • 2nd Trip to Bear Lodge-Great Experience again, some simple fine-tuning required in certain areas

    Martin Lawrence 16 Mar 2026

    Stayed Mar 2026
    In general a great holiday, the staff are very attentive (Tilly on reception, George and Ben being particularly impressive) and the Lodge does many things to a very high standard. The convenience of the boot-room and the manner in which your luggage is brought to your room as well as the location of the lodge itself really helps toward a relaxing experience. The Spa did not run out of towels later in the day this year so that was a nice improvement. The food was mostly excellent, with plenty of choices for breakfast and evening meal. The following points are intended as constructive feedback. Firstly compared to last year there seemed to be a lack of supervision on the floor of the dining room. This manifested itself toward the end of the week and particularly at breakfast, for example for the last 3 days or so one might sit down for breakfast and not be offered a pot of tea for 15/20 minutes, usually you had to resort to asking for it along with asking if there was any hot food offerings. On that occasion the waitress said she would come back with her pad to explain the options and take orders only for her to forget a minute later and proceed to clean up tables in another part of the dining room before we reminded her !. In respect of room cleaning, it was in general good but could we recommend putting the mattress protectors in the laundry each week. We we resetting the bed sheet and noticing heavy soiling (I would imagine from bodily fluids) right across the middle of the protector. It was a little unsightly tbh. The bar area is a nice space, we enjoyed the quiz evening which was popular, might it be an idea to have a couple more events on an evening in the bar, we certainly would have enjoyed another quiz, the prizes do not need to be grandiose I think the guests took pleasure in the socialising. Similarly the ski guiding seemed popular and might the Lodge offer it for guests for more than 2 mornings for a small fee per guest ?. Whilst the guiding was busy (at least 20 guests on the first day) it might have been more appealing to break the group into two as some guests found it a little slow (not me !) and so did not return for the next day, naturally the guys from ESF had to cater to the more cautious guests. This is a great service by the way and very enjoyable. Finally, the staff, as mentioned, are great, a couple of my points above are, I think, systemic issues that probably arise from their youthfulness and inexperience.
    Read more…
  • A fourth great week in les Arcs

    R D 16 Mar 2026

    Stayed Mar 2026
    It is hard to beat the Bear Lodge deal. The location is ideal, with two chair lifts accessing the two sides of les Arcs just a few metres from the ski room door, and two more lifts a few hundred metres down the hill. The wellness facilities are exceptional for this type of accommodation. The chalet apartments are comfortable and well appointed. For our group they provide an ideal social space with the sitting and dining areas in the same space. Our chalet host, James, was nice, efficient and a good cook. You could not ask for more. Chalet manager Hannah was very attentive, friendly and efficient, which was appreciated as we had an issue with water leakage from above. We noticed a considerable improvement in cleaning and cleanliness, both in the apartment and generally around the building since our last visit, which was nice to see.
    Read more…
  • Fabulous holiday, great service from all staff, start to finish!

    Jenny Boylett 16 Mar 2026

    Stayed Mar 2026
    We booked a last minute ski holiday to La Plagne. I had been briefly before when k worked as a VIP nanny in Val D’Isere 10 years ago but before but my partner grew up doing family ski holidays here but never chalets. Can happily say the standard are still incredible! The apartment was lovely, rooms and bathrooms finished to high standards, bed very comfortable. It felt cosy/homely too and had plenty of space to relax in the lounge. Hot tub was also fabulous and very well maintained! The boot room was excellent with large area so plenty of space to get booted if other apartments there too. A lovely coffee machine that served the best hot chocolate that was the best way to end the day! The individual apartment lockers were big with good heated boot racks. Ski in ski out as run litrally runs behind the apartments! Most importantly all the staff couldn’t do more to help offer advice and make sure everything on the holiday was how you wanted! Huge shout out has to go to Yaz and Cat who looked after us in Monte Rose! Both went above and beyond everyday, not only with the cleanliness of the chalet, all the meal and afternoon tea but even having take away bacon sandwiches and pastries for us to take for breakfast on transfer day when we left 5am! Thank you also to the logistics team particularly Fin coming to pick us up twice so no bus needed after 2 big aprés sessions! All in all amazing staff, high standard in every area, will be booking again!
    Read more…
  • Fantastic Chalet, Service and Company

    Jonathan Tate 16 Mar 2026

    Stayed Mar 2026
    Chalet felt brand new - high spec and very comfortable. Having a bath (and hot tub) was a big plus! Facilities very good - enjoyed the guiding - and Jerome in the boot room was great. Special mention to Yas and Cat - both went above and beyond - struck the perfect blend of friendliness and professionalism. We've done 4 or 5 VIP holidays now - all mixed bookings - and had great company on every one. Would love to see VIP offer more resorts - particularly in Austria. La Plagne skiing is great - but the town doesn't exactly have much charm! Overall its more suited to younger people.
    Read more…
  • Friendly, convenient, relaxing, fun

    Stephanie Dennis 16 Mar 2026

    Stayed Mar 2026
    We had a wonderful stay at Bear Lodge. The highlight for us was the location and set up of the hotel right on the piste with the kids club, boot and ski room and ski lesson collection all in one place. We were really impressed with Bear Cubs, particularly Isabelle who was our Key nanny. She was so good with our boys and was always at the end of whatsapp with updates.
    Read more…
  • Exceptional staff, accommodation, and location

    Charlie Spencer 16 Mar 2026

    Stayed Mar 2026
    We’ve just returned from a week skiing in La Plagne with friends and had the most amazing time thanks to the team at VIP Ski, who took care of everything so we could maximise our time on the slopes. There were 6 adults and 5 kids in the group (ranging from 1-5 years old), so we were nervous it would be quite the undertaking but thanks to our epic hosts Cam and Eleanor, and the incredible on-site nanny team at Bear Cubs, we all had a fantastic week. The kids had a blast at ski school every morning (ran by Oxygen who were fab!) and enjoyed fun afternoons with the Bear Cubs team - exploring the resort, going for hot chocolates, sledging, Gondola rides, bowling - you name it! That said, we were disappointed to learn that management had instructed the two nannies who were assigned to our kids, to take the rest of the week off just two days into our holiday. Given they’d worked hard to form bonds with our kids and get them settled in quickly, this decision wasn’t received well. Luckily Georgie, Jess and the wider Bear Cubs team were incredible at ensuring the kids felt comfortable and worked extremely hard to re-settle them on day 3. A message to management - please show more consideration to the families who are paying you a lot of money to receive continuity of care and think twice before disrupting rotas half way through the week as it’s extremely unsettling for everyone involved. Onto our amazing chalet hosts Cam and Eleanor. Where to start! Big thanks for looking after us so well - from ensuring brekkie was served early to accommodate the kids, to providing incredible afternoon tea and delicious three course meals each night - you really looked after us and took the stress out of meal times, which anyone with kids will know isn’t an easy task! The week wouldn’t have been as relaxing without you two working tirelessly to ensure we were well fed and watered and the chalet was super clean each day. Finally to the concierge team - lead by Finn. Thanks for being on hand to run us around the resort, making it super easy to get around with all our kit. We never waited more than a few minutes for a lift which really took the stress out of getting about in the snow with young kids. Finn made such an effort to bond with the kids and really went above and beyond to make sure we had a great experience. We would love to come back to La Plagne and stay with VIP Ski again.
    Read more…
  • Great - lovely lodge, amazing staff!

    Belinda physick 16 Mar 2026

    Stayed Mar 2026
    Great lodge, lovely bedrooms. The staff were amazing, all so friendly and helpful, really enjoyed meeting them all and talking to them. They were very attentive and helpful when we needed it. The food was very good - and plenty of it! Many thanks for a great holiday!
    Read more…
  • Beautiful chalet, excellent staff

    Paul Richardson 15 Mar 2026

    Stayed Mar 2026
    Chalet Kakisa is a beautiful chalet, we were very well looked after by Adam and his chalet team of Amelia, Ailsa, Ella, Anna and Luca. Definitely recommended.
    Read more…
  • 10/10 would recommend!

    Anna Myson 15 Mar 2026

    Stayed Mar 2026
    Such a great week skiing with the family! Luca was a brilliant host, super attentive, chatty, kind and a great cook- he felt like another member of the family! The chalet was very cosy with amazing views and the sauna and pool were ideal at the end of a ski day!
    Read more…

Newsletter sign up

Chat on WhatsApp