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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic holiday

    Daniel Tonkyn 04 Apr 2026

    Stayed Mar 2026
    Our second time at Bear Lodge and it was just as wonderful as the first. The staff are absolutely top-notch: polite, attentive and very efficient. The facilities are of a very high standard and the food is excellent. The ski in/out is also incredible: the location of the in-house boot room right next the piste cannot be bettered. We’ve already booked to come again !
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  • Jack the star

    B S 04 Apr 2026

    Stayed Mar 2026
    We had a fantastic experience with Jack our chalet host going out of his way to cater to our needs. The food was phenomenal and tailored to our specific needs (both kids and adults) with a great variety and much healthier than you’d normally see in the mountains.
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  • Staff amazing!

    Kirsty R 04 Apr 2026

    Stayed Mar 2026
    We were so lucky to have amazing snow and stay in such an amazing chalet, but what really made this such an incredible week was the staff. - Poppy was the best chalet host ever! She was totally on it at all times and made everything perfect for our family. The chalet was immaculate, food was always on time and perfectly cooked, and she always helped with extra snacks etc for the kids. And she was so lovely! - Lauren was the perfect nanny for our kids. She got the balance right of having a lot of fun without letting them run riot! We felt completely relaxed leaving our kids with her and she was really flexible and easy. - Finn on concierge was a joy and the kids adored him! - Archie was super helpful sorting lessons
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  • Perfect location, fantastic food and fab staff.

    Jen Martin 04 Apr 2026

    Stayed Mar 2026
    Our first time with VIP ski and the bar has now been set for future holidays! Bear Chalet is beautiful with luxurious interiors and a great spa. The food was wonderful all week and the excellent fish and veggie options were really appreciated. It was also nice to have high quality drinks in the bar at a decent price. The location could not be better - proper ski in and ski out and quick access to the whole resort. And finally fabulous staff - friendly, efficient. Thanks so much.
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  • Fantastic Holiday!

    S G 04 Apr 2026

    Stayed Mar 2026
    A superb experience with the family brilliantly hosted by Arthur! Great food, drink, accommodation and fabulous skiing! Thanks VIP Ski!
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  • Lovely staff and location but could do with more hands on management

    A G 03 Apr 2026

    Stayed Mar 2026
    Had a lovely week overall at Bear Lodge. The communication from VIP both pre arrival and whilst at the Lodge was excellent. The coach transfers both ways were efficient and well managed. Having stayed in a chalet with VIP previously I found Bear Lodge to be lacking on a couple of fronts - having chalet hosts who are jacks of all trades meant housekeeping was quite variable as was service in the restaurant particularly at breakfast time. The hosts were all lovely but there was really no real sign of any management at all in the Lodge to help guide them or check on how things were running. The only management I saw the entire week was at the welcome drinks and speaking to guests staying in private chalets in the boot room….. Standard of catering was just OK - definitely need more fresh vegetables and salad at dinner as the quality of the evening meals was quite variable.
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  • Another marvellous week

    LJ M 01 Apr 2026

    Stayed Mar 2026
    Our chalet host Becca cooked up a storm every day . Her culinary skills were top notch . Our dietary requirements were very well accommodated Thank you Becca The VIP team on site were easy to contact & very helpful when one of our group required medical attention Another great week with VIP
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  • Fantastic

    Kasia & Steve W 01 Apr 2026

    Stayed Mar 2026
    We’ve had a great week in BV1. The chalet was very comfortable and convenient for the slopes. Of course, holidays are made by the hosts and ours were fantastic - many thanks to Jo, Ted and Matt for looking after us.
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  • Superb Service!

    Stef Watkins-Hart 01 Apr 2026

    Stayed Mar 2026
    Fantastic week staying at the Graciosa in the Mont Blanc chalet in La Plagne. Second time to the resort but first stay with VIP. Our hosts Archie and Elloise and floater Cat were awesome. So friendly, polite, accommodating, considerate, chilled and helpful. Catered to every need and nothing was too much trouble. Delicious food and an abundance of it, homemade everything and really good wine included. Also wanted to shout out and thank all the concierge team, especially Finn and Ben who drove us about all week when needed and helped with skis which was so appreciated with small children! Views of the mountain and resort were amazing, piste bashers next to the room was a cool scene but not great for sleep. Neither was the heat level at night or the lift shaft going through the room. Sleep as a parent is so important and these would be our only grumbles. All in all a brilliant holiday from the smart boot room, champagne on arrival and departure, location, concierge service, delicious food and drink and level of guest service - thank you all!
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  • One of my fav weeks of the year!

    Charlie P 01 Apr 2026

    Stayed Mar 2026
    Another great week with VIP Ski with great snow and weather. Eleanor, Cam, Katie and Ed were amazing hosts, we were thoroughly looked after and way too much food (a highlight is El's banana bread!). Loved the new La Plagne building, a great addition.
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