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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Incredible ski trip

    Calum O'Grady 30 Mar 2026

    Stayed Mar 2026
    An amazing holiday for our family. The trip was booked very last minute, but the team did an amazing job. The chalet was fantastic, with all the ski support in the building, it made the holiday so easy. The food provided was amazing, and the 3 course meals every night certainly didn’t leave anyone hungry. The child care provided by Lauren and Lauren was incredible! Our daughter loved every day, and enjoyed her first time in the snow so much.
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  • Week of a lifetime

    Lauren Blunsdon 29 Mar 2026

    Stayed Mar 2026
    We’ve just returned after an incredible week. Toby, Liv & Leo were amazing hosts, food, service & vibes were exceptional. Special shoutout to Toby who cooked some of the most amazing food we have ever had. The chalet itself was perfect for a group of friends, worth every penny!
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  • Wonderful experience and fantastic holiday

    Alice Coles 29 Mar 2026

    Stayed Mar 2026
    We had a wonderful week in La Plagne. We were a big group, 6 adults and 5 children so planning for a ski holiday with all the admin, we were expecting it to be hectic. But it was truly as relaxing as it’s possible to be with 5 kids under 5! That was in huge part to our utterly fantastic chalet hosts Eleanor and Cameron. They were brilliant with the kids, really flexible to our needs, including accommodating,Changing the menus to work for the kids, so thoughtful and went above and beyond to make our stay great. And the food was utterly delicious. Also big shout out to Finn on the logistics team, who again went above and beyond to make sure we had what we needed. From the minute he met us on the coach at Geneva he was a total joy, even going out of his way to pick up ice creams for the kids. Last and very much not least. The Nannie’s in the nursery were absolutely outstanding. The kids loved Lauren. The help getting them to/ from ski school made our trip so much less complicated and the activities they prepared for the little and big ones was way more than we expected. It allowed us to enjoy skiing guilt free knowing they were having a fantastic time, with different activities every day. Henry came and asked us if we were willing to film some content. He spent most of the day recording the kids skiing and has made a video that will make it a holiday we’ll never forget. Thanks all!
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  • We had a great time

    Lina Shaker 29 Mar 2026

    Stayed Mar 2026
    We had the best time. The chalet was placed in a perfect location, the staff were so friendly and very accommodating and hospitable. Cameron and Oscar made us great food all week and helped us with anything we asked for. We would definitely come again. Thank you for everything!
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  • Bear lodge VIP feedback

    John Bayne 29 Mar 2026

    Stayed Mar 2026
    Excellent holiday and everything was so convenient and easy. Excellent staff. My double bed was too hard so I had a poor sleep most nights. I would also prefer to eat earlier I.e. 6.30pm
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  • Fantastic week!

    Lizzie Beagley 29 Mar 2026

    Stayed Mar 2026
    Great staff, loved the ski in ski out, very good rooms for a family of 4. Clean and well organised. Service was always brilliant with the concierge. For improvement: More veggies and fruit for children. Washing machine would be amazing. Speed of kids tea variable. Evening Supper food mixed quality. Bear clubs probably better for toddlers than over 5s Extra curricular activities would have been nice for the evening. Shame the Apres party was cancelled
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  • Outstanding Hosting by Flos

    Iona James 29 Mar 2026

    Stayed Mar 2026
    Just on our way back from an incredible week in Avoriaz with VIP. The lovely Seb greeted us at the airport, who was incredibly helpful and friendly, making sure we were all happy and comfortable for our travel days. We had Flos as our chalet host who was outstanding. Amazing breakfasts every morning with beautiful meals each evening too, which she always delivered with a smile on her face. She really went above and beyond, and nothing was too much trouble. Anna also stepped in on Flos’s time off, who was equally as wonderful and a joy to be around. Thank you Flos, Seb and Anna for an unforgettable stay.
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  • Fantastic holiday

    George Kelsey 29 Mar 2026

    Stayed Mar 2026
    A lovely stay in a good chalet. Very well looked after by some lovely hosts flora, and Anna. Met at the airport by Seb who made sure we got everywhere on time. If you find my fiances ACL on the mountain let me know.
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  • Excellent

    James Byron 29 Mar 2026

    Stayed Mar 2026
    I wanted to leave a review to say thank you for providing such a good skiing experience. The chalet was perfectly located. Our hosts, Floss and Anna were exceptional. Nothing was too much trouble and the food they produced was excellent. They are both a credit to your company.
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  • Chalet 2140

    Paul ONeill 29 Mar 2026

    Stayed Mar 2026
    Great snow, superb chalet and the Chalet team made it a great holiday. Always available and attentive, great with all the kids and on hand when the adults needed anything! 10/10 to the VIP ski team at Chalet 2140.
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