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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Very good and enjoable

    David Pollack 10 Jan 2026

    Stayed Jan 2026
    Excellent staff and service Excellent attitude of the manager Very good food Basic room facilities
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  • A fantastic holiday in La Plagne

    F C 09 Jan 2026

    Stayed Dec 2025
    All of your staff were super helpful and excellent hosts. Our chalet hosts - Archie, Eloise and Yas were all brilliant and lovely to be around. I wanted to make a special mention for Georgie and her Bear cubs team who were absolutely fantastic. Nothing was too much trouble for Georgie - she always greeted us with a smile and our little girls (2&4) had a fantastic week. This was in contrast to our stay in Les Arcs with VIP where the girls were much more unsettled. She went above and beyond to plan fun activities for all of our kids including the older ones and they all came back with a massive smiles on their faces. This made such a difference for us, as our girls really feel like they’ve been to the mountains - having been up a gondola and done ice skating as opposed to when we were Les Arcs when sadly they didn't leave the hotel. Please thank her so much for all her hard work - She has set a high bar and if we were to return to the resort we would want to ensure the girls had a similar experience.
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  • Just wonderful

    Elinor A 07 Jan 2026

    Stayed Dec 2025
    We had a fabulous week in Chalet Ipaka, Avoriaz and were looked after wonderfully by Rosie and the team. The food was incredible and Rosie worked so hard to make sure that everything was perfect. She was happy to make adjustments to menus and nothing was too much trouble. She was ably assisted by Amelia and the whole team in Avoriaz worked hard to make sure that our stay was smooth, comfortable and enjoyable. 100% worth 5 stars and we will definitely be booking again! Thank you!
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  • Wonderful Week in Les Arcs Before Christmas

    F J Collins 07 Jan 2026

    Stayed Dec 2025
    We had a really good week at Bear Lodge in December. My understanding was that it was the first week of guests for the team, and they did a splendid job on all fronts. As expected with any seasonally staffed ski holiday, there were some very minor teething issues here and there, but overall it was a dreamy week of being looked after and nothing was too much trouble. The lodge itself is well designed and we really enjoyed the features of the spa/wellness area, cinema room(including the wonderful PJ Club for kids) and the smart boot/ski room with piste access(sheer joy). The Bear Cubs Childcare was exceptional. All the staff were professional, kind, helpful and made us feel very confident leaving our children in their very capable hands. In fact, both our daughters told us that going to the club(and their beloved 'nannies') was their favourite thing about the holiday. ESF ski school was insanely convenient(right outside) and the instructors were fantastic. We use ESF in other resorts and they are consistent with their teaching methods and professional approach - the Les Arcs team were no exception and clearly have strong working relationship with the VIP team. Amazing. Bar Team were very efficient, helpful and accommodating. Restaurant team have a tough job, but the food was always excellent(the best we've had in catered chalets) and the serving staff were helpful and I know that over the weeks following our visit will have settled into their roles and any minor stumbles we encountered will have been dissipated. We appreciated their helpfulness(and patience) when feeding the children, as it's not always easy. Housekeeping and concierge also were great. Helpful when assisting with queries and efficient with the rooms. I felt that some of the core bedding could do with replacement, I mentioned this to staff at the time, and measures were taken to alleviate my concerns. Happy to discuss further though as I think it needs to be looked at by management, as it is likely beyond chalet staff control. A couple of minor things in the rooms. They are really well laid out and have good storage, however, there is definitely space on the walls for more hooks, and you can never have too many hooks for gear in a ski chalet. The other thing is a hand towel hook on/next to the sink in the bathroom would also very useful. Overall a really wonderful week - we will look to book for next season.
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  • Amazing New Year Break!

    Nicola Lindley 06 Jan 2026

    Stayed Dec 2025
    From start to finish, this holiday was absolutely incredible. This was our third time booking with VIP Ski and, once again, they exceeded our expectations. We travelled as a family of 10 (6 adults, 2 teens, a 12-year-old and a 9-year-old). From the moment we landed, everything felt effortless. We were greeted at the airport for our private transfer, which instantly set the tone for a stress-free break. On arrival at the hotel, our cases were taken straight to Misha for us (on the 7th floor!), and check-in, lift passes and ski hire were all handled with ease. Having ski hire located in the hotel boot room made getting organised and out on the slopes each day incredibly straightforward. We were introduced to the team who looked after us throughout the week, and it was lovely having familiar faces each day. On previous trips we’ve enjoyed the chalet host menu, which is excellent, but this time we opted for the Platinum service. Among the many lovely extras, this included a private chef — we had Chef James, and he was outstanding. He is an incredible chef who designed the perfect menu for our group and was extremely flexible and catered to everyone’s needs. Zara, Jessie and Georgie took care of everything else in Misha. They were fantastic — hardworking, friendly, professional, and great fun to be around. We had a giggle all week, the place was spotless, and nothing was ever too much trouble. Hannah, the chalet manager, checked in regularly with us and liaised with the concierge team to arrange lunch reservations, sledging for the kids, ski lessons, and anything else we wanted. She is incredibly friendly and efficient, and her support made it easy to completely relax knowing everything was taken care of. The skiing was amazing. Some of our group had ski lessons each day, and having an instructor who knew exactly where to go for the best snow and quieter areas made a huge difference — our skiing improved over the week as well. Although the snow conditions weren’t at their best, there were still plenty of slopes to enjoy and the views were stunning! We had a fantastic New Year and made some wonderful family memories. VIP Ski delivered an exceptional holiday once again — thoughtfully planned, professionally run, and full of warmth and care. We wouldn’t hesitate to recommend them and can’t wait to return – Home cooking is now under serious review!!
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  • Happy New Year!

    Andrew Rosam 06 Jan 2026

    Stayed Dec 2025
    We had a fantastic experience with the team. Adam was excellent as a contact doing everything he could to inform us pre arrival and make things smooth - much appreciated especially with kids. Scarlett was so hard working, friendly and helpful as an in-chalet host. She cooked really beautiful meals and we felt royally looked after. The chalet was beautiful and the resort was fantastic. We all had a great time and New Year was great! Hot tub also a really lovely extra!
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  • An Absolutely Perfect Family Ski Holiday at Les Arcs

    Sarah Mccarthy 05 Jan 2026

    Stayed Dec 2025
    We had the most incredible stay in Les Arcs, and honestly couldn’t have asked for a better ski holiday — especially as a family. The ski-in / ski-out access made everything effortless. Being able to step straight out onto the slopes (and ski right back to the door) transformed the experience, particularly with children. No lugging equipment, no stress — just pure enjoyment from the moment the lifts opened. The Bear Cubs Club was outstanding and a true highlight of our stay. The team were warm, professional, and genuinely brilliant with the kids. Our children were excited to go each day, which says everything. Knowing they were happy, safe, and having fun allowed us to relax and fully enjoy our own skiing. The staff across the lodge were exceptional — friendly, attentive, and always willing to help, while still being relaxed and welcoming. Nothing felt forced or overly formal; just thoughtful, seamless hospitality throughout. Les Arcs itself is a fantastic resort: great snow, wide runs, family-friendly terrain, and beautiful mountain views. Everything felt well organised and easy, which made the whole week flow perfectly. This trip exceeded our expectations in every way. It was one of those holidays where everything simply worked — relaxing for adults, magical for kids, and genuinely memorable for all of us. We’ll absolutely be back and can’t recommend it highly enough.
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  • Great family New Year holiday

    Mariko Pratap 05 Jan 2026

    Stayed Dec 2025
    We have been several times to Bear Lodge and I’m sure this won’t be the last. The reason we come back is that the facilities are great, the resort has amazing skiing, vip is a top company and the service is always 100%. Our chalet host Hannah was fab, so attentive and an amazing cook. As a family we spent a really special week together
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  • Review

    Johnny Thomson 05 Jan 2026

    Stayed Dec 2025
    The chalet itself was good. And the two people looking after the cooking - Madoc and Annabel - were really excellent. The VIP concierge service however was very poor. The people sitting at the desk and on the Concierge whatsapp had a very poor attitude - as if we were inconveniencing by asking straightforward questions. I would have thought this service is to make guests’ experience easier and more pleasant. They did not do that. Also, the entrance to the chalets was very dangerous. Thick ice had accumulated on the private pathway/entrance leading up to the door. We had a few falls as a result. Someone started to clear it on one occasion but gave up. Given how well looked after the public roads are, it seems obvious that with the right product and attention this space could be properly maintained for the safety of your guests. All in all, we enjoyed our trip. The skiing and the chalet were great. But it was not a VIP experience.
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  • Superb Week in Les Arcs 1950

    N R 05 Jan 2026

    Stayed Dec 2025
    Fantastic week away with VIP Ski for Christmas, the collection from the airport was seamless, the apartment was perfect, the host Hannah couldn't have done more for us. The supporting team were helpful and communicative and easy to contact. This was our second time with VIP and we would definitely use them again!
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