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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • An absolutely fantastic holiday. The perfect setup for our family to all enjoy the mountains.

    Emma, Mark, Leo & Harry Jones 08 Feb 2026

    Stayed Feb 2026
    I’m so pleased that we booked this trip. The facilities and VIP team made it a very special and enjoyable week. Having a lively 16 month old and 3 year old, meant that we needed reliable and excellent childcare, which the Bear Cubs team provided. Izzy, our nanny, was exceptional, and a superstar like that really makes your trip fantastic. The team really help to make your life as parents as stress free as possible! Little things like plastic cutlery and bowls, high chairs, toddler toilet seats and changing mats, all make a difference. In particular, the kids are really well catered for in terms of a variety of food and drinks. Nothing was too much for the team and you felt incredibly well looked after. They all took time to engage with the kids and make us feel welcome. Our breakfasts and dinners in the restaurant were delicious. The boot room is set up perfectly. Even hot drinks and bowls of fruit to help yourself to. It’s truly ski in and ski out, which is super! We are over the moon with the level of service from the team, from the moment we met them at the arrivals airport. We have already reserved for next year and are telling our friends to join us! Special shoutouts to Izzy and the nannies for going above and beyond. Fiona, was amazing too. Also, a big-up to Charlie for standing out as a superstar. Thank you to everyone who helped make our holiday so memorable. We are grateful and appreciative all your hard work and diligence.
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  • Great stay

    Simon Kidd 08 Feb 2026

    Stayed Feb 2026
    Great week, we really enjoyed our stay. Great food and wonderful staff. They were all so friendly and accommodating a real credit to your business.
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  • The BEST holiday ever

    Freya Bradburn 08 Feb 2026

    Stayed Feb 2026
    Where do I start… the penthouse itself was nothing short of stunning - the perfect setting for our group of 12. The facilities were fantastic, the skiing was top notch (probably some of the best skiing we’ve had!), but what really made the trip was our incredible chalet girls - Darcey, Zara & Eliza! We were so impressed, from the cooking and the afternoon tea (still dreaming about the white chocolate and raspberry cookies!!) and always up for getting involved in whatever nonsense game we had planned that evening. We will miss their positive energy and want to thank them enormously for the effort they went through to ensure we had the best trip ever. THANK YOU!!
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  • Excellent experience for the whole family

    Jane Kennedy 08 Feb 2026

    Stayed Feb 2026
    This has been a fantastic week the hosts Georgie, Jesse and Becca have been amazing , the Nursery was wonderful with the baby and we have had some great skiing. Bear Lodge is perfectly placed to ski in and out and give access to slopes for all our varying skill levels. We enjoyed relaxing time in the pool and hot tub and a cheeky drink in the bar. I would highly recommend VIP ski the whole team are super friendly and make sure you have a good time - nothing is too much trouble . Thank you to everyone involved.
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  • Misha Boys Chalet

    Ella Boys 08 Feb 2026

    Stayed Feb 2026
    Honestly best experience I’ve ever had in a holiday. Zara and Darcy were a massive part of my experience. They made me feel so at ease and their cooking was AMAZING. Honestly if I could I’d take these two back in my suitcase with me I would. Eliza also did an AMAZING job at hosting us for a couple of nights. The 3 of them are great. THANKYOU - an experience I’ll never forget
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  • Alpine Luxury Perfected – An Unforgettable Catered Chalet in Val d’Isère

    Stuart Jackson 08 Feb 2026

    Stayed Feb 2026
    From the moment we arrived, this chalet exceeded every expectation. The facilities are truly exceptional – a stunning pool, fully equipped gym, and a beautifully designed sauna and steam room that made unwinding after a day on the slopes an absolute pleasure. The location is ideal, with easy access to the slopes, making ski days effortless and stress-free. What really sets this chalet apart, though, is the staff. They were simply outstanding: warm, attentive, and genuinely committed to making our stay perfect. Nothing was ever too much trouble, and every detail was handled with quiet efficiency and a smile. The food deserves special mention – first class in every sense. Each meal felt restaurant-quality, beautifully presented and delicious, and a real highlight of our stay. A flawless catered chalet experience combining luxury, comfort, superb skiing access, and exceptional service. We would return in a heartbeat.
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  • Superb experience

    Lynsey Hall 08 Feb 2026

    Stayed Feb 2026
    Perfect as always, Imani, Emily and Hannah made our holiday. As did the concierge team ago we’re all on hand!
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  • Awesome stay at Chalet Beluga

    Justin Ward 08 Feb 2026

    Stayed Feb 2026
    Fantastic chalet with the most gorgeous incredible views. You literally ski right from the door. The staff could not have been more attentive. Food, service all impeccable. Thanks to Floss, Sam and George for helping make our holiday perfect. We highly recommend VIP Ski.
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  • Great location, great premises, great staff

    J H and KH JH and KH 08 Feb 2026

    Stayed Feb 2026
    For context, we are a 66 and 67 year old couple, I am a tiny (5 foot tall) woman who can not easily walk in ski boots and who has osteoporosis of the spine, so that skiing when the slopes are less crowded is important to me from a safety perspective. So many good things to say. The staff were excellent, from Ben who pushed our overloaded trolley at the airport, to Will who we chatted to on the coach, to the unknown staff member who one day carried my skis up to the slope and to Jai and Tomos our excellent chalet staff.. Jai and Tomos worked really hard to provide wonderful food, without exception, throughout the week. The location was superb, pretty much on the slopes, and the newly refurbished building and suites were lovely with ample storage. The coffee machine providing coffees and hot chocolate in the boot room was a first and we did use it! The Sunday transfer meant that we had a blissful day skiing, with few people on the slopes, on our final Saturday. A few minor issues: a laminated sheet with instructions for the hot tub would be good for each of the suites; hooks on the walls in both the rooms and living areas for coats etc would be useful; a loo roll holder in the toilet outside the bootroom would be good; the coffee machine in the suite wasn't really suitable - it was complicated to use, resulting in it not always working and would have been insufficient if there had been 10 people in the suite. We ended up running down to the coffee machine in the boot room instead, on more than one occasion. For a newly refurbished top end chalet, and given the climate crisis, it seemed bad that every guest we talked to could only sleep by having the bedroom window open overnight. The whole buiding heating meant that it wasn't possible to drop the temperature locally to be cool enough to sleep without this terrible waste of energy. Also on the sustainability front, smaller amounts of meat or fish (particularly fish) could be provided if the chalet isn't full, to prevent wastage before the food even gets to the table. Finally, all guests will be different and it is important to determine what is most important to them. Some people will be partying late into the night, won't be getting on the slopes early and will want a later breakfast. Others might want to catch the first lift of the day, because they like less crowded slopes, or want to catch fresh powder or new corderoy pisted slopes. This is likely to change day to day, depending on conditions. But where guests want to ski early, it would be good if the order for the cooked option (which is all I had every day) be taken promptly at 8 and then take priority in terms of chalet tasks. We have done many chalet holidays, but this is the best food and chalet that we have experienced.
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  • Awesome holiday

    Jane Forster 08 Feb 2026

    Stayed Feb 2026
    Chalet accommodation was lovely, food delicious. Floss, Sam and George were fantastic, they were friendly, helpful and couldn’t do enough for us. Adam and Seb were great as well helping with logistics, bags and anything else we could think to ask. We will definitely be back!!!
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