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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Stunning

    Warren van Wyk 10 Jan 2026

    Stayed Jan 2026
    It was our first time skiing and we were spoilt beyond our expectations by the VIP SKI team throughout the week - the service was exceptional!
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  • Great Holiday, but service was slightly better last year

    S S 10 Jan 2026

    Stayed Jan 2026
    Had a really good time, the kids enjoyed themselves as well. All staff were very friendly and mostly helpful. I just felt the food wasn’t quite as good as it was last year, although the options were good. Service a little inconsistent, sometimes took a while to get served and the wait for food was a little longer than I would expect. Also little things, like salt & pepper, cutlery, table water, missing on occasion.
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  • 4th year at Bear Lodge, still 5*

    Emma Hollowday 10 Jan 2026

    Stayed Jan 2026
    We have been coming for four years, we are already planing our return for next year. As per usual (we can say this) a VIP holiday is always excellent. Bear Lodge is the perfect family ski holiday: ski in/ ski out, crèche (they even get the kids ready for ski school), swimming pool and spa facilities and fabulous food. As usual, we had fantastic staff. Naming a few: Ben and Charlie - thank you for serving us and being amazing. (Ben, Tom is not the only God at Bear Lodge). Tiff, Keir and Josh - thank you for making the spicy Margaritas and Quiz Night. Kerri’s for looking after Arthur. And Fiona - thank you for looking after my wrist! Thank you to everyone behind the scenes. See you next year!
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  • Amazing

    Gabriella van Wyk 10 Jan 2026

    Stayed Jan 2026
    Thank you so much to all the staff at Bear Lodge we had an amazing time, thank you for making our holiday so incredible and we will definitely be back again.
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  • Great week, thank you!

    A S 10 Jan 2026

    Stayed Jan 2026
    We had the best week skiing at bear lodge. The staff are an asset to the lodge and really make it a lovely place to stay. Also the food was delicious!
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  • Love bear lodge

    Sian Banks 10 Jan 2026

    Stayed Jan 2026
    The guided ski is such a great draw, I wish it was in every day.
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  • Excellent as ever

    Phil Adamson 10 Jan 2026

    Stayed Jan 2026
    So 3rd time we have visited and great to meet other repeat visitors. Bear lodge is terrific . I gave feedback last year about a lack of water machines which you’ve now addressed - thank you ! Your staff are excellent. The food the best we’ve had at bear lodge (bar the last night menu which had only 1 meat choice Great service from all staff …….. Kier, Ben, Josh and Tiff deserve special mention as do the concierge team One thing please get the team to wear badges - it really helps us guests !
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  • Fantastic

    Michael Dawson 10 Jan 2026

    Stayed Jan 2026
    VIP SKI provides an absolute first class service. We had a lovely family ski trip with Jack and Grace looking after every aspect so that we could truly relax. The chalet facilities were great, brand new and modern but with a classic chalet ambience. The food was excellent! The on piste access was very helpful and the ski and boot room well designed with plenty of help on had to get the kids onto the piste. Would highly recommend.
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  • Excellent staff, Excellent Hotel

    Robert Gilbert 10 Jan 2026

    Stayed Jan 2026
    Staff were very friendly and always helpful, polite and nothing was to much trouble, this is the first hotel where we would come back to as normally like to go to new places. The resort itself was clean and well presented and control of the snow with a large dump at the end of the week has been excellent. Food was always hot and on time and more than enough coffee and wine when asked for Bar area was clean and well presented as well and if no one was about all you had to do was message the front desk and ask for someone to come and a server arrived within minutes The front desk/Concierge service via what app was again well managed at giving lots of detail for the day and any information you would need or if you had a question would always answer in a prompt manner. As few special shout outs to George, Charlie, Mia and Kier for there great hospitality along with always a smile.
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  • Very good and enjoable

    David Pollack 10 Jan 2026

    Stayed Jan 2026
    Excellent staff and service Excellent attitude of the manager Very good food Basic room facilities
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