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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Exceeded expectations

    Tom Bridge 12 Jan 2026

    Stayed Jan 2026
    A lot of providers claim a VIP experience, but VIP Ski genuinely deliver it. The accommodation is excellent, well finished and spacious, especially for a ski resort. The food was excellent, varied, and well cooked. The highlight is the staff, however. Nothing is too much for them, attentive, without being over bearing. Jai and Sam really couldn't have done more to make our holiday better. Overall an excellent holiday and we are looking forward to our next VIP trip already.
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  • A fantastic first family ski holiday

    Jessica Chilton 12 Jan 2026

    Stayed Jan 2026
    We had an amazing time in La Plagne - our first time at this resort and the first time on the slopes for our two boys. The chalet was really comfortable and had everything we needed. And the service was excellent - our chalet host was great and the rest of the VIP team went out of their way to make our holiday just what we wanted (including to sort out issues with ski school). We are going to book again for next year!
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  • A wonderful family ski holiday

    Aine Corrigan 12 Jan 2026

    Stayed Jan 2026
    Our ski holiday got off to a bad start with one of the party passing away just 3 weeks before. He was a keen skier into his late 70's and insisted that we should all go even if he is not with us. It was very sad that Grandpa wasn't with us but his daughter Rachel decided to come with the rest of the family in his memory. Rachel has difficulty walking, and hasn't skied in many many years due to her illness, she was worried it might not be possible to join us but the staff at Bear Lodge were incredibly helpful making everything as easy as possible for us (thank you George for your help and updates on the hotel lift prior to our arrival) and thank you Jarad for the lift in the minibus up and back from Arc 2000. Thank's to Jarad we even managed to get to Chalets de l'Arc for dinner on one of the evenings. Kerris was the best nanny we have yet had at Bear Lodge, her kind and calm demeanour was adored by Aoife (5 years old) and us (her parents). We had Kerris babysit on one of the evenings and Aoife was so excited telling all of the adults to go out so that she could play with Kerris on her own. Kerris was an absolute star and really helped us relax knowing that Aoife was in such good hands. And finally Rosanna was an wonderful chalet host, she was very attentive, helpful, her cooking and baking were excellent and Aoife loved to see what animal themed cakes/drawings would be crafted by Rosanna each day. We really loved our stay and it helped bring back very many happy memories of having Grandpa with us in Luk and Bear Lodge over the last two year.
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  • A genuinely fantastic holiday

    Liam Parker 12 Jan 2026

    Stayed Dec 2025
    We’ve actually travelled with VIP Ski several times in the past (around ten years ago) and always had excellent experiences with your team. Returning after a decade and seeing how the brand has evolved into VIP Chalets while still retaining that same high standard of service was genuinely impressive. Our experience with VIP Chalets this time was excellent from the outset. Cam in your booking team was brilliant and helped us secure exactly the holiday we were after. The concierge team on WhatsApp were equally impressive; quick, friendly, and efficient in answering the few questions we had before travelling. Once at Bear Lodge, several members of your team really stood out: Jacob, Charlie, Tara and Fi were consistently warm, attentive, and a real credit to the operation. They helped make the stay feel relaxed, well organised, and personal. We loved the facilities, though I did have one small suggestion: a water dispenser inside the wellness area itself would be a welcome addition. After using the sauna or steam room, having to step out into the entrance area for water breaks the flow a little, and a dispenser inside would make the experience even better. Thank you again for a brilliant Christmas holiday.
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  • Brilliant on all fronts

    Nicholas Farhi 11 Jan 2026

    Stayed Jan 2026
    The chalet itself was great - so much better than some of the chalets we have stayed in, especially rooms that were not poky and nice en suites. And the chalet hosts cam, ed and Eli were great too, and made superb food. We will come again!
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  • Fantastic Family holiday in Mont Blanc suite at Graciosa

    Alex Bland 11 Jan 2026

    Stayed Jan 2026
    Having stayed at Bear Lodge on two previous occasions we decided to give the New Graciosa a try and we were not disappointed. The Facilities were fantastic and further enhanced by our fantastic hosts Elouise, Archie and Yaz who looked after us for the week, nothing was too much trouble and always done with a smile and without question. All the staff I came across at Graciosa during our stay have been extremely pleasant chatty and extremely helpful, the shuttle service was a great addition for some of our family. All in we have had a fantastic holiday and it’s a shame it had to end. As the facilities are so new I’m sure there are some final bits to finish off and purely from a personal point of view it would of been great to see the following Some robe hooks outside near the hot tub Additional hooks in the bedroom/bathroom. We were in room 2 and it would have been good to hang salopetes up etc. Possible issue with main dining room heating that despite the thermostat been set at 0 the heating around 9.00pm still cam on and made the room extremely warm. According to the stat 24 degrees. Some ski Racks outside the door to the piste. Some grooming of the ramp from the hotel to the piste. The first couple of days this was sheet ice and then following snow it became a very narrow pass. My points above have not take away at all from my overall experience and are just personal points I felt could make things better.
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  • Another outstanding VIP Ski experience!

    Karen Hudson 11 Jan 2026

    Stayed Jan 2026
    Thank you to Becca & Georgie for looking after us so well! We had two separate groups of friends joining us during the week, which necessitated a mid-week changeover - they did a great job and catered for every need and request. Also the resort Manager Hannah was fantastic - always available to help and nothing ever a problem! Our overall experience of the team at Bear Lodge was exceptional: every staff member we encountered was professional and friendly with a 'can do' attitude - 10/10 to the whole team! We've been skiing with VIP Ski for many years now, it just keeps getting better!!
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  • La Plagne 2026

    Kelly Broomsgrove 11 Jan 2026

    Stayed Jan 2026
    We had an absolutely fantastic ski holiday with VIP Ski, made truly exceptional by our chalet hosts, Hannah and Yaz. From the moment we arrived, they were warm, friendly, and incredibly attentive, making us feel completely at home. The chalet was always spotless and welcoming, and the food was outstanding—beautifully cooked, generous, and exactly what you want after a long day on the slopes. The rest of the VIP Ski team couldn’t have done more for us either— shout out to Finn for entertaining the kids with snow ball fights and Bens quiz which we won by default!! Everyone was friendly, helpful, and always on hand to make sure everything ran smoothly and stress-free. We would highly recommend VIP Ski and would love to book again - I will miss my morning cuppa and having all my meals cooked for me!! Thank you
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  • Magical stay in Avoriaz

    Emrie Brown 11 Jan 2026

    Stayed Jan 2026
    Our stay with VIP in Avoriaz was truly magical. The chalet was spotless and the food exceptional. When the weather wasn’t conducive to skiing a lovely soup was prepared and enough wood provided for us to enjoy a lovely day in the chalet:
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  • Our holidays

    Iuliia Dankova 11 Jan 2026

    Stayed Jan 2026
    Our family and friends spent nice week! We enjoyed time and relax thanks to the team: very friendly, Very professional! Our staying was full of tasty meal and beverages and cakes! Our rooms were cleaned and we really have a nice vacation! Thank for each member who was with us!
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