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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Best family skiing holiday we could wish for

    Laura Hillsley-Cook 01 Feb 2026

    Stayed Jan 2026
    We have had an excellent stay at bear lodge with our two young children. All the staff take the time to get to know you and were all really kind to ours children. Special thank you to Sophie at bear cubs as our key nanny, all the nannies were amazing at helping with getting the children ready for ski school and out for fun in the snow. The food was exceptional and the service was fantastic, Charlie and Fiona were especially welcoming and helpful. We cannot thank you all enough for making our stay special.
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  • Friendly staff

    Amanda Atkins 01 Feb 2026

    Stayed Jan 2026
    Stayed in Ipaka. Amelia was our chalet host, very friendly and nothing too much trouble. My husband had to go home early as unwell and Adam, the resort manager did everything he could to assist. Would definitely recommend.
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  • Fantastic support

    liz mansfield 01 Feb 2026

    Stayed Jan 2026
    The chalet is beautiful and in a fantastic location, genuinely ski in - ski out and very accessible for the village, whilst being peaceful and quiet. We had all the privacy and luxury of a chalet with the additional support and facilities of the hotel, a perfect combination. Unfortunately I broke my wrist on my first day of skiing. I needed quite a lot support and all of the staff at bear lodge could not have been more helpful - organising taxis, translating documents and phone calls to the hospital. I felt really supported and looked after! Our chalet hosts Liv and Katie were delightful , helpful and interested., and cooked beautiful meals. The concierge team were amazing, particularly Tilly, who was amazingly thorough and liaised with the hospital to make sure I got what I needed,George and Hannah were very attentive, checking I was ok and had everything I needed. Had I not been off games, it would have been a near perfect ski holiday.
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  • Best chalet experience ever

    J N 01 Feb 2026

    Stayed Jan 2026
    I.cannot begin to say how outstanding the whole experience was. From our arrival (late thanks to snow) when our bags were whisked away and my car parked without having to ask, to our departure a week later the VIP team were superb. Rosanna and Richard out chalet hosts were brilliant- the food they produced for each of the many meals was delicious and plentiful. Over and above that they were super friendly and provided a level of service that was in line with the name of the company (VIP) for which they work. My wife and I would recommend this to anyone considering a chalet holiday in the Alps. We will return.
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  • Family Ski Hoiiday 2026

    Jerry G 01 Feb 2026

    Stayed Jan 2026
    We have had a great time with good skiing everyday. Bear Lodge is well located to ski in and out and having boot warmers and ski lockers at the same level is a luxury. Pool and Wellness Centre were excellent- well maintained and clean. Chalet Natsu was very comfortable for 5 adults and a 9 month old and we were well looked after by our chalet host who made restaurant quality meals from a small kitchen - very impressive. Arc 1950 is a good place for bars and restaurants and the ski area has plenty to suite our level of ability. A great holiday experience in a well run lodge.
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  • The best ski experience in 40 yearsVIP Ski went above and beyond in every sense.

    Sonia Loake 01 Feb 2026

    Stayed Jan 2026
    Food and service was exceptional Nothing was too much trouble Gwen and Rose amazing hosts Adam also made the whole experience seamless We will be back! we loved Chalet Sakami
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  • Great ski-week in Arcs 1950

    michiel kramer 01 Feb 2026

    Stayed Jan 2026
    we had a great week in Arcs 1950. The service was fantastic, Our hostess Hannah made breakfast and dinner for the children and us; she handled all requests quick and efficient. True ski-in/ski-out. Area’s for improvement: - no washing machine or washing service in the resort( - the beds were firm and the duvet was not wide enough.
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  • What a trip!

    Ryan Arnel 01 Feb 2026

    Stayed Jan 2026
    Amazing trip made by Jai, Mima and Tom. Nanny Georgie and Jess were so good with our children, one of which is SEN. We have had a fantastic time and recommend to anyone. Jai, Mima and Tom kept me well hydrated and full all week from their amazing food!! The team made my family and I feel at home from the start and part of the family. Thank you VIP for a great trip
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  • Hosts make this holiday

    Jessica Arnel 01 Feb 2026

    Stayed Jan 2026
    Thankyou so much to Mima, Jai and Tom for hosting us. Jai’s chef skills are absolutely outstanding. Along with Mima’s delicious baking! We are so grateful to them for providing this special experience for our family. They have been wonderful with our SEN son, this has made our trip extra special. We have been able to fully relax which doesn’t ever happen! Georgie and Jess the Nannie’s have been exceptional. They have looked after my children so well and taken them on so many different amazing trips. We have made the most gorgeous memories! Thankyou team VIP. Also thankyou to the logs guys for constantly shuttling our party around and helping us throughout our holiday! The espresso martini is exceptional made by Ben!! Only thing I would say is - the coffee machine was our nemesis and wouldn’t work for us. The whole week it was a nightmare to use but luckily super Jai came to help!!
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  • Amazing

    Milly Flack 01 Feb 2026

    Stayed Jan 2026
    Can not thank Jai, Mima and Tom enough for making our holiday so special. Food was 5* delicious. Coffee machine could do with an upgrade! The hosts were the only ones able to work it! Everything was wonderful including the bar and transport teams. Thankyou so much for making such amazing memories
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