We were pleasantly surprised by the whole Graciosa experience; we were a little nervous that such a large number of chalets together might not work, but it did. Boot room facilities etc all good. There was excellent sound-proofing in the rooms and between the suites. We thought the pretend wood fire was a little "naff"; one of the best parts of any chalet holiday is seeing which of the chalet hosts is better at building a log fire!
Main "criticism" of the seating area layout was that it doesn't lend well to conversations, and you feel like you're sitting in a waiting room.
We self-drove, and were a little surprised to find out after being shown where to park in the underground car-park that in fact we'd been told to park in a private space! Neither did Charlie let our excellent hosts Cam and Eleanor know that we had arrived on site.,which they would have appreciated., and sometimes we found he was either really friendly or quite curt.
Hosts and drivers however all had excellent inter-personal skills and could not be more helpful.
We have stayed with VIP for ~ 20 years; this year's food / cooking was amongst the best we have had, but it seems as if the chalet team have stopped doing a few things which had always previously happened.
The welcome talk was brief - no discussion of ski in / out options, no offer of morning tea/ coffee ( we never go for it, but our friends who came with us do), no discussion of whether beers / drinks in the fridge need to be paid for ( was always used to having to do this) and no discussion about the lift passes. We later found that the La Plagne app was very useful, and recommendations to photograph ski pass / receipt and upload to the app would have been appreciated. We also found that the evening menu was not written up; previously all hosts had jotted down the menu on the Welcome note alongside the cake and bread for afternoon tea.
In comparison to previous chalets, we were not expected to vacate the dining table so they could set the table for breakfast. Must say, we preferred that, but had the sound proofing not been excellent, it might be more noisy in the morning when table being cleared and set ??