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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Family Ski Week

    William Goodison 29 Jan 2022

    Stayed Jan 2022
    Excellent week in Chalet Luk in the Bear Lodge. The chalet was lovely, very comfortable and clean. Beth and Theo were fantastic hosts, who made sure we were very well looked after. They were excellent with our son Raff and adapted to his needs and wants (which is not easy!) without any fuss. They were extremely personable and made everyone in the chalet feel very relaxed. Having been on several chalet trips I would rate them as some of the best. The set up for children is fantastic at Bear Lodge. Charlotte our VIP nanny was amazing and looked after Raff so well. He had the best time in ESF Ski School followed by his afternoon in the bear club and each day we picked him up he was smiling and laughing. I would definitely recommend VIP ski to other families with young children. The usual morning stress was reduced by the insane proximity to the slopes - lesson pick up from the door was amazing! Good facilities, having the pool to relax in at the end of the day was great. the hot tub and steam room didn’t seem to be working all of the time. Great skiing, so easy to get onto the slopes. Would definitely recommend the night skiing! Overall great week and I would definitely come back to the Bear Lodge!
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  • Suite Luk was Sweet

    Megan Macqueen 29 Jan 2022

    Stayed Jan 2022
    Such a lovely chalet made so homely by our helpful and friendly hosts Beth and Theo! They were so great with my three year old son, even making him pancakes every morning in the shape of a rocket! Above and beyond. Re the facilities it was a shame the hot tub was out of order/not actually hot the majority of nights we were here, and the hammam wasn’t working the first few days either. Also a bit of confusion on our first day of skiing where we didn’t know where we were collecting our skis or when our son’s ski school was starting! It all worked out great in the end, and we understand there are a few teething problems to iron out.
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  • VIP hosting

    Kelly Davis 29 Jan 2022

    Stayed Jan 2022
    We all had an amazing holiday, despite the poor weather conditions. The chalet was really lovely, comfortable rooms and a nice living room. What made the holiday was our fantastic host Jac! He was so polite and extremely attentive to all of us, including our littlest traveller Blake. After staying in lots of places over the years, we’ve not had a host as good as this. The food was incredible every day, glasses always topped up and he was such a laugh to have hosting the chalet. If you book with VIP make sure you get Jac as your host and you’ll have a holiday as awesome as ours.
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  • 5 star holiday!

    Danny, Dex & Blake Barrow 29 Jan 2022

    Stayed Jan 2022
    We’ve had the most amazing week, despite the snow not being ideal. So impressed with Chalet Koda & the hotel facilities. Our nanny Christina was lovely & Jack our Chalet host, has made our trip! Jack went out of his way to make sure we had everything we need & the food was incredible. Our little girl Blake, loved jack too. We will definitely be back!
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  • First off the season

    John Walton 29 Jan 2022

    Stayed Jan 2022
    Great week. There were a few teething problems: heating not full on, radiators not working. But overall great service. Holly and Kirsty did a fantastic job. Perfect mix of friendly attention and great service.
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  • Fabulous week

    Sue Harwood 29 Jan 2022

    Stayed Jan 2022
    A fantastic week in Valdez, Guy was a super host, lovely to have around. He is a brilliant cook, fantastic attention to detail, all meals beautifully presented and delicious! Location is perfect, located between the two lifts out of Morzine.
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  • Outstanding

    Rameen Dodds 29 Jan 2022

    Stayed Jan 2022
    Outstanding from start to finish. Where do I begin…. All the chalet hosts were amazing special thanks to Liv, holly, will , miles, Callum Made us feel welcome, unreal service, food was amazing. I really liked the concierge that helped us so much. We will be back for sure have stayed in many chalets this was the best because of the staff!
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  • Absolutely unbelievable service

    Louis Baig 29 Jan 2022

    Stayed Jan 2022
    Holly, will, Liv, miles and Callum were so accommodating! Couldn’t have asked for a better service. A brilliant holiday!
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  • Fantastic

    Ivana Kaljevic 29 Jan 2022

    Stayed Jan 2022
    Wonderful chalet, excellent hosts, few glitches which were fixed promptly. Wonderful hosts - very good standard of hospitality. Couldn’t ask for any more! Can’t wait to come back next year.
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  • Fab to be back on the slopes

    J Johnston 29 Jan 2022

    Stayed Jan 2022
    After missing a year this week has been amazing! The sun shone all week. The snow stayed decent. The food each night was delicious, breakfast of eggs, mushrooms and bacon was a great start to the day. Our hosts were great they worked their magic, all three were chatty and polite and some good music taste!
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