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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • La Petite Ferme - 5* Holiday

    Ismay Brayne 12 Feb 2022

    Stayed Feb 2022
    Fab holiday. Petite Ferme is a lovely chalet and in a brilliant location. Toby and Sophie were superb hosts - very attentive, cheerful, helpful and great chefs. Personal highlights were the salmon/ beef teriyaki, scrambled eggs, blueberry cheesecake and white choc chip cookies. A great and unforgettable holiday!
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  • Top class

    Bernie Gilpin 12 Feb 2022

    Stayed Feb 2022
    Had a fabulous holiday at bear lodge. The restaurant and bar staff were attentive without being intrusive. The quality of the accommodation was first class. Comfortable beds, excellent food courtesy of Adam, really can’t fault the whole experience. Hate to single out staff as they were all fantastic but enjoyed great service from Jessie, Owen, Leah and Louisa in the restaurant as well as Molly, Henry, Jack and Gareth in the bar. Highly recommend and would definitely visit again. After what must have been a very challenging season so far, everyone has been fantastic. Thank you.
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  • Great all round

    Tim Gilpin 12 Feb 2022

    Stayed Feb 2022
    Everything was great . All the VIP employees we had contact with were just fantastic. No complaints at all ..
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  • Fabulous week

    Debbie C 12 Feb 2022

    Stayed Feb 2022
    We had a fantastic time at Bear Lodge. The staff were all amazing. Great location. Room very good, well provisioned. Ski guiding fantastic. Food not as good as we have experienced in catered chalets with VIP before. On the negative side we felt the dining room put us in mind of a canteen ambience. Similarly the bar area felt sterile and lacked atmosphere. For us the duvet was too thick and even with the door open we were hot. Not enough seating in the boot room. This is hopefully constructive criticism. We would still book with vip again.
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  • Great new facility

    Mary Anstey 12 Feb 2022

    Stayed Feb 2022
    Having holidayed withVIP previously we were very pleased with Bear lodge. Chalet Yogi is outstanding accommodation and Alana as a host was brilliant!
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  • Great holiday

    Tim Beswick 12 Feb 2022

    Stayed Feb 2022
    Bear Lodge is in a perfest position for ski in ski out and the room was excellent. We have had a great week and thoroughly enjoyed our stay. In terms of getting things right, there are a few things that need improvement i.e. regarding the room, no clean towels left after dirty ones collected, glass taken from the room but not replaced, no instructions for the safe and the safe positioned so that a torch is required to set a new code. In the spa area we went to the sauna to find it hadn’t been turned on. These are all small things but cumulatively get irritating. The bones of the hotel are excellent but both the bar area and restaurant need significant improvement. The bar is soulless, the lighting is way too bright and the uniformity of the seating combined with its dull grey colour does not make it an inviting or intimate space. O Chaud in the village sets the level of a great intimate bar. The restaurant is set up in a way that makes it feel more like a canteen, it could be so much nicer if different furniture were chosen giving greater flexibility of lay out.
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  • Bravo VIP Ski

    Hihn Lay 12 Feb 2022

    Stayed Feb 2022
    A wonderful week in a beautiful new hotel with super friendly, attentive staff. Couldn’t ask for more. The ski guiding on the first two days made the holiday as it broke the ice between guests.
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  • Amazing!!

    Ryan Dillon 09 Feb 2022

    Stayed Jan 2022
    Food was to die for, all the staff went above and beyond to be helpful, accommodating, and friendly and the chalet was stunning - I will definitely be going with VIP SKI in the future!
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  • We finally made it, and we made the most of it!

    K BOWDEN 09 Feb 2022

    Stayed Jan 2022
    Having had last years trip cancelled, we were delighted to secure this Chalet once again for our party of 24. It worked perfectly. The chalet has everything that you need and more. The chefs and hosts were a delight and so attentive, plus just nice to have around. VIP Ski seem to have thought of everything and it all worked seemlessly. With a large group to organise and lots of different requirements, it could have been quite challenging, but we all had an amazing time. We ate well, drank well, certainly soaked in the hot tubs well and did manage to make it out to ski! The Chalet is well placed for walking and skiing, but with tired legs at the end of the day, the VIP minibusses came into their own. I can not fault our holiday, from the admin team sorting the booking, through to airport transfers home. It was two years in the making, and it was everything that we wanted it to be. Thank you so much!
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  • Just the BEST holiday - thank you VIP!

    Helena Harris 09 Feb 2022

    Stayed Jan 2022
    This is my third visit to Val d'Isere with VIP and it did not disappoint! We had to postpone this trip by a few weeks due to COVID regulations but the VIP team were extremely helpful outlining all our options, great communication and exceptional customer service was highly appreciated in such uncertain times. Alfie and Louise our chalet hosts were fab and Charlie the chalet manager was also very helpful throughout our stay. We took our 6 month old daughter with us this time and I can't recommend VIP highly enough for everything they did to make our lives easier and also make sure that she had a great time too. Charlotte our Nanny was just amazing and our daughter absolutely LOVED her and all the wonderful activities they did during the week while we were skiing. Thank you VIP, we will definitely be back again!
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