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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • An amazing chalet, company and a fantastic holiday.

    Katrina Brown 23 Feb 2022

    Stayed Feb 2022
    We stayed at No 8 CLUB Bellevarde only a few weeks ago and I can truly say it was one of the most amazing holidays I have been on. The chalet was incredible with so much space, beautifully set out and in a great location. The staff were fantastic, nothing was a problem and they were always there making sure we had everything we could possibly want or need. They always had a smile on their face and Emma even sourced a replacement phone and then skied over to Tignes in her spare time to pick it up for me. All of the staff we encountered need a mention, Emma, Holly, Amber, Harry, Rachel, the 3 ladies who cooked the most amazing food for us (sorry I've forgotten everyone's names). Harriet, Megan and apologies if I have missed anyone but everyone we met who helped out in any way that week, thank you for a wonderful stay.
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  • A truly wonderful stay!

    Claire Laing 23 Feb 2022

    Stayed Feb 2022
    We had the most incredible week at this beautiful chalet, made even more special by the outstanding service from all of the VIP staff. Nothing was too much trouble, lots of friendly faces there to offer help, and the food was simply amazing. The chalet itself is beautiful and welcoming, lots of space for everyone with no pokey little bedrooms at all, and the pool area is exceptionally good. Bar a few little snagging issues (completely expected in a new property), the only negative we can think of is that the area to put your ski boots on is far too small for such a large chalet, apart from that everything else was phenomenal. Wish we were back there now!
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  • Flawless

    Jennifer W 22 Feb 2022

    Stayed Feb 2022
    All the superlatives in their marketing material are accurate - amazing ski in/ ski out location, delicious food awaiting after a long day on the slopes, and a luxurious chalet finished with high end specs. It was, however, the subtle things that blew me away. The hosts truly do not have a job description other than to make sure we enjoy our holiday. My children and I enrolled in ski lessons that took place at different times and places. We were a bit stressed about finding our way around and on the first day, Jack accompanied me to my meeting point (while even carrying my skis and shoes for me!) and Lucy accompanied my husband with our kids and equipment to make sure they got to their lessons on time. Lucy and Jack went out of their way to cater to the kids from make-your-own pizzas for dinner to different puddings for kids and adults each night. I was also impressed by the VIP team spirit. On the last day, as I was struggling to carry all my children’s ski equipment down the hill back to the ski hire shop, Henry, the host from Chalet Beluga next door saw me fumbling down the hill and swooped the gear out of my hands and accompanied me to return the equipment. It didn’t matter that I wasn’t one of “his” guests in “his” chalet, but this level of care spoke volumes about how the VIP team works together for all their guests. Regarding the resort, the car free nature of Avoriaz is unique, but does present challenges of getting around especially with young children who don’t ski in/out. It was a trek pulling a 3 year old to and from the Village des Enfants on a sledge each day. Understanding the layout of the resort better now, I would recommend a chalet closer to the resort center if you have young children.
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  • Superb in every way!

    Jonathan Smith 21 Feb 2022

    Stayed Feb 2022
    Accommodation, location, staff professionalism, knowledge, friendliness and approach were all excellent. The thing that absolutely made our experience with VIP stand out though was our host, Megan, who was simply wonderful in every way. I literally cannot praise her enough. The food was amazing. She was so accommodating and flexible to our needs. Our 2 boys really took to her and she was wonderful with them making them breakfasts to order and tailoring the evening meals to keep them fed and happy. Her knowledge of the resort and advice when we needed it was spot on. Afternoon cakes were delicious! Most of all though she was so friendly and welcoming and really made us all feel at home. First class service from an excellent member of your team. Thank you Megan. You made our holiday!
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  • Great hosts, lovely chalet

    Henry B 21 Feb 2022

    Stayed Feb 2022
    We were a group of 3 and had the whole chalet to ourselves for the week - what a bonus. The chalet hosts Ellie and Guy were both very friendly and excellent cooks. They were also very flexible and worked around our unusual arrival / departure times. Would definitely book again!
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  • Superb all round

    Ben Langman 21 Feb 2022

    Stayed Feb 2022
    - Rooms and facilities outstanding - Great location next to the piste with onsite ski hire - Food was delicious and varied - Staff both in the office and at resort were universally friendly, very helpful and were all excellent at their jobs. Nothing was too much trouble. Would recommend to anyone.
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  • A Sloth, a chicken, a pint of lager, Scooby Do and Batman

    Mark Davies 21 Feb 2022

    Stayed Feb 2022
    We have just come back from a week staying at Chalet Kakisa, having stayed there before in 2019. This time we brought along a friend's family and their 4 year old son James. We can't speak highly enough about the experience we had with VIP Ski from teh moment we landed at Geneva airport to being dropped back there everyting was very slickly coordinated - our chalet hosts Con and Skye were perfect and nothing was too much trouble for them, even making a different meal each evening for James. A special mention also to Jack who stepped in and covered for Con when he was sick. Marc, the resort manager, was able to secure a table at late notice at teh Folie Douce for my son's 18th birthday and also reserved a table for us for dinner where free drinks were given out to us. We will definitely be back, hopefully this Easter but unfortunately we'll have to try out annother of their wonderful properties as Kakisa is booked out!
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  • Didn't want to leave

    Dave G 20 Feb 2022

    Stayed Feb 2022
    We usually stay in shared chalets so were a little unsure how the hotel would compare, we certainly weren't disappointed. This hotel has a real wow factor, the slope side location, the comfortable bedroom, attentive service from all the staff we met, wonderful food, cold beer on tap in the bar... it was all fantastic. The highlight was probably the free ski guiding on the 2nd morning; Fanny from ESF was a super host, and it gave us the opportunity to meet other guests from the lodge. Huge thanks for a 5* holiday, we didn't want to leave, and will definitely return as soon as we can. Good luck for the rest of the season. Dave
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  • Amazing week in Les Arcs

    Nic Grubb 20 Feb 2022

    Stayed Feb 2022
    A huge thank you to the whole team at Bear Lodge, special shout out to Ben, Jessie, Leah, Owen and of course to chef, Adam for the amazing food. We felt as though we had emerged from a 3 year hibernation and suddenly felt alive again, it was so wonderful to be skiing. The hotel surpassed expectations - spacious comfy rooms; fantastic spa; relaxing bar-lounge; unbeatable location, true ski in ski out position. We had the most amazing week and would have no hesitation in recommending to all our ski pals. Thanks to all the staff and fellow guests who made it a week to remember.
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  • Fantastic - just a few tweaks….

    J W 20 Feb 2022

    Stayed Feb 2022
    Great experience. Staff were superb (thanks mimi, kaz and jac). Accommodation was superb. Food was good. Views were great from rooms. Few things (really small things - don’t let this put you off): Transport late leaving Geneva with no updates from reps Needed individual bottles of water on coach- more hygienic. Lovely welcome at reception - refreshments, cheese and meat. Need to serve food on hot plates All good good - some refinement needed (lamb needed a jus - it was a little dry) The fridge needed a tidy, clean and wipe out daily - I could not work like that Shower in my bathroom next to kitchen needed a threshold to stop water going all over floor Bins not emptied every day - had to ask. These are all tiny things that need reviewing. I am really detailed. I thoroughly enjoyed the stay and would highly recommend this establishment. We have already booked for next year.
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