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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • If Carlsberg did holidays!

    Sam Foyle 26 Feb 2022

    Stayed Feb 2022
    What an incredible holiday. I have done ski holidays for 25 years and this was right up there! The Bear lodge has been designed with absolutely everything thought through to make your holiday more enjoyable. It is the future of skiing holidays. I would never now use any other holiday company. The staff are exemplary. The customer service is thoroughly thought through and it is so effortless. We had Hannah look after us and she was incredible, her food was stunning and great company. I am rebooking for next year. Thankyou
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  • Amazing

    Gareth Hardcastle 26 Feb 2022

    Stayed Feb 2022
    Fantastic service from start to finish. Wonderful Chalet with fantastic hosts who couldn’t do enough for you. Thanks so much for a fantastic holiday.
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  • Amazing Morzine

    Katie Thomas 26 Feb 2022

    Stayed Feb 2022
    We’ve had an absolutely fantastic holiday - Kirsty, Holly and Alice were superb; nothing too much trouble and the food was simply exquisite. Nothing but praise for the staff and the apartment :)
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  • Amazing holiday

    K A 26 Feb 2022

    Stayed Feb 2022
    Fabulous hotel and facilities, perfect location, wonderful food and brilliant staff
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  • Most excellent

    Susan Armitage 26 Feb 2022

    Stayed Feb 2022
    Rooms great. Staff great. Food good or better.
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  • First Class

    Simon Thomas 26 Feb 2022

    Stayed Feb 2022
    Fantastic chalet, weather superb and all of the hosts Kirsty, Holly and Alice put us and our holiday first. Nothing was too much trouble and they were among the best hosts we have experienced in many years of VIP. Well done
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  • .

    S Green 26 Feb 2022

    Stayed Feb 2022
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  • Avoid half term

    catherine Nelson 26 Feb 2022

    Stayed Feb 2022

    VIP back to what they do best ! Bear lodge is the best ski in ski out venue we have ever stayed. Having the ski rental onsite was also a definite plus. The food was amazing every day and plenty of choice with excellent wines. All the staff were very friendly, helpful and trying to give a chalet vibe to a hotel. Unfortunately our week was the second week of UK half term and there was a massive group of 29 with 19 children. This was not VIPs fault but it did affect the experience for many guests as at times the hotel felt like a school playground. However VIP did their best by for example ring fencing an area of the restaurant for the large party and having a ‘ quiet time ‘ in the wellness centre. Half term also meant the resort was busy but it is large and if you pick your times and posted you can avoid the worse queues Being new the bear lodge had a few teething problems: lifts breaking down, showers not draining, but I’m sure these will be rectified in future seasons. We will be back - but not at half term !!

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  • Could not give enough thanks & praise if I tried!

    Harrison Armitage 26 Feb 2022

    Stayed Feb 2022
    Absolutely amazing! A new hotel and the high standard of rooms and overall facilities did not disappoint! A very modern building which made a very pleasant stay. That being said, it was completely outshone by all members of staff, especially the whole team working the restaurant and catering from the week commencing the 20th of feb. It would not be fair to pick out names as each and every one of them have all been incredibly accommodating and friendly. On top of that, my unusually and admittedly, excessively large appetite, was happily accommodated for, which once again, I could not thank the staff enough for! They all went above and beyond for any request no matter how large or small. If you plan on visiting this area I would absolutely recommend staying here! Thank you to all, who made this stay incredible! :)
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  • Great position for an enjoyable holiday

    Jo Parry 26 Feb 2022

    Stayed Feb 2022
    We stayed with several other families and had a great week of skiing and holiday fun. The position of Bear Lodge is perfect for ski in/ski out and it’s very convenient to have everything onsite. The staff members were very kind and helpful but the standards of housekeeping, cleanliness and general organisation were variable throughout the week, from good to poor. The catered chalet where we ate with the other families was fabulous and the food was consistently good. The girl who looked after that suite was lovely and extremely good company.
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