Great to be back on the mountains, frequent past user of VIP despite rug being pulled under us during lockdown and having to claim via our credit card.
A good holiday, staff were friendly and hard working but the VIP finesse is missing at the moment. Examples:
Steps - not touched all week causing slips and falls for others and a twinged knee ourselves hampering our skiing. Why both sets lower and upper steps were not cleared was beyond us, dangerous and makes chalet even less ski in ski out - see below…
Food - was fine, not quite VIP though, the multiple options maybe don’t help your chefs. Also serving at 8pm is just too late when there are 24 guests as it’s gone past 10 and still eating.
Wake Up drinks - one of your marketing USPs the request forms ran out and some mornings tea arrived in kit form with no spoons. If someone asks for a cup of tea with milk, why it had to be left outside with milk separate and teabag in with no spoon I still don’t understand. Some mornings fine.
Ski In Ski Out - for the safety of future guests and speaking as experienced skiers you cannot continue to market this chalet as ski in ski out. The steps (see comments above) being cleared will tick the “ski out” box, but as we left they were still dangerous for anyone in any ski boot, snowboard boot or standard shoes - the side rail has snapped where someone fell through it slipping up! Ski in down Santons Red, well enjoy that, as (speaking as advanced skiers) it’s an ungroomed run, narrows significantly, is overused by chalet companies lauding their property as ski in, and it is hugely unpopular as any Google search will confirm. Please review your marketing as this simply isn’t safe and the free bus from the main lift area to near the chalet is every 20 minutes, can be tracked with the val disere app and is free of charge. The chalet is well positioned with easy return access by free bus (4 minutes trip)
On the positives the staff were very helpful and the wellness centre was outstanding.
With jus a little attention to detail (and a shovel!) VIP would be back with flying colours!
Thank you for a good holiday and hopefully an amazing one next time.