Overall we had a wonderful time on our first trip with VIP Ski. Emma and her team were friendly, professional and always very helpful. They are a great team. The food and service was excellent. The new chalet was welcoming, spacious and always spotlessly clean.
A few specific points:
1. The transfer from GVA to VAL D'ISÈRE on our arrival date was a bit disappointing and frustrating. We arrived ahead of our 3:30pm scheduled bus departure, to be told that our bus will be a bit delayed as they were still waiting for some other guests to arrive. Ultimately, we left GVA at 5:30pm (2h delayed!) and arrived late for dinner at the chalet. There we learnt that other guests in our chalet were also booked on the 3:30pm bus and indeed left GVA shortly thereafter. We don't understand (but would like to!) why we were put on a much later bus without any good explanation. Unfortunately, this started our trip not on the best tone. However, it was only upwards from there.
2. The left bedside light in Room 7 is broken
3. One of the ceiling spotlights in Room 7 is broken.
4. One of the ceiling lights in the steam room is broken.
5. While the chalet team was very accommodating in offering to make restaurant reservations, it would be even better if they had a number of restaurants (maybe even their menus) which they can recommend.
6. Here is a suggestion: Post the next day's local weather forecast (French Meteorological Service) in the chalet at the end of each day.
7. You need to fix the thermostats in the rooms. We were told the thermostat in our room actually controls the heat in a different room.
8. The team could do a better job pointing out (on a map) to guests where they can get picked up at the end of the day. Just providing the concierge number isn't enough, as it leaves the guests having to coordinate with the concierge over the phone where the pick up spot is.
9. Please keep the Sunday-to-Sunday schedule, and do NOT switch it to Saturday-to-Saturday (as most of the resort does) as this provides your guests to ski on the relatively empty Saturday slopes. Best day of the week to Ski in Val.
Thank you for a great holiday. We had a wonderful time and will certainly consider VIP Ski in the future.
Best,
Paulus