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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing Chalet, Faultless Hosts, 5*

    Andy Ryan 12 Mar 2022

    Stayed Mar 2022
    The whole experience has been brilliant from start to finish. Callum, Will, Liv, Myles, James and all the team have been amazing. Could not have asked more of them - so so impressed and overwhelmed by their service. The chalet is stunning and beautiful and all in all it is awesome.
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  • Great to be back!!

    Family Sherwin 12 Mar 2022

    Stayed Mar 2022
    Having not been for 7 years and returning with our 6 year old this time, Altitude Lodge definitely didn’t disappoint! The team that looked after us were amazing. Charlie's personality, energy and attention to detail was brilliant, Liam cooked delicious and plentiful food, not forgetting the wider team effort from Tilly, Callum and Steph. Everything was overseen by Kristin who was extremely helpful and a sound manager. The lodge has great ski in ski out facilities, very comfortable rooms, lovely hot tub and the VIP team did everything to ensure we had a brilliant time. Oh! and we had great skiing too!
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  • Wonderful VIP Ski week

    Paulus Deuticke 09 Mar 2022

    Stayed Feb 2022
    Overall we had a wonderful time on our first trip with VIP Ski. Emma and her team were friendly, professional and always very helpful. They are a great team. The food and service was excellent. The new chalet was welcoming, spacious and always spotlessly clean. A few specific points: 1. The transfer from GVA to VAL D'ISÈRE on our arrival date was a bit disappointing and frustrating. We arrived ahead of our 3:30pm scheduled bus departure, to be told that our bus will be a bit delayed as they were still waiting for some other guests to arrive. Ultimately, we left GVA at 5:30pm (2h delayed!) and arrived late for dinner at the chalet. There we learnt that other guests in our chalet were also booked on the 3:30pm bus and indeed left GVA shortly thereafter. We don't understand (but would like to!) why we were put on a much later bus without any good explanation. Unfortunately, this started our trip not on the best tone. However, it was only upwards from there. 2. The left bedside light in Room 7 is broken 3. One of the ceiling spotlights in Room 7 is broken. 4. One of the ceiling lights in the steam room is broken. 5. While the chalet team was very accommodating in offering to make restaurant reservations, it would be even better if they had a number of restaurants (maybe even their menus) which they can recommend. 6. Here is a suggestion: Post the next day's local weather forecast (French Meteorological Service) in the chalet at the end of each day. 7. You need to fix the thermostats in the rooms. We were told the thermostat in our room actually controls the heat in a different room. 8. The team could do a better job pointing out (on a map) to guests where they can get picked up at the end of the day. Just providing the concierge number isn't enough, as it leaves the guests having to coordinate with the concierge over the phone where the pick up spot is. 9. Please keep the Sunday-to-Sunday schedule, and do NOT switch it to Saturday-to-Saturday (as most of the resort does) as this provides your guests to ski on the relatively empty Saturday slopes. Best day of the week to Ski in Val. Thank you for a great holiday. We had a wonderful time and will certainly consider VIP Ski in the future. Best, Paulus
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  • Boot Room Bliss

    Louise Stewart 08 Mar 2022

    Stayed Feb 2022
    It was a huge treat to take two steps from the boot room to the piste. Bear Lodge is well located in the midst of the huge Paradiski area. The hotel is modern, comfortable and very clean. The team are a delight; nothing is too much trouble. Jessie and the team are never too rushed to have a chat. If I had to be picky I’d suggest bigger candles and dimmer overhead lights in the dining room. Thank you VIP.
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  • Brilliant

    Oliver Stewart 08 Mar 2022

    Stayed Feb 2022
    Our week in the mountains was excellent. From the moment we set foot in Bear lodge to the moment we left, genuinely thoughtful staff took great care of us and the resort location allowed us to practically ski in and out of bed each day!
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  • Excellent week at Bear Lodge

    K S 08 Mar 2022

    Stayed Feb 2022
    We had the most fabulous week. Blue skies, good snow, fabulous accommodation with the most amazing fleet of staff - always smiling and eager to please. They really did go the extra mile. We loved concierge system where you can book anything from morning tea to restaurants for lunch. The mattresses were comfortable and nice bed linen. There was a little issue with shower drainage but vip were trying to get this sorted and addressing the issue. A fab week. Thank you VIP!
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  • Fabulous week in Suite Yogi

    Mark Ingram 08 Mar 2022

    Stayed Feb 2022
    Ski in Ski out holidays don't get better than this. Perfect for our family. Kids ski school on the doorstep, a swim / sauna or drink in bar at end of the day, before outstanding food and wine in our own chalet. Alana and Izzy are excellent hosts - nothing too much for them - thank you for a fabulous week.
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  • Great Experience

    aLASTAIR Budd 08 Mar 2022

    Stayed Feb 2022
    We had a brilliant holiday. The chalet was amazing and really close to the slopes. It was made all the better by Toby - amazing host and amazing chef so we couldn't have been looked after better (shout out to Jo for covering on his days off too!). All in all a perfect holiday.
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  • Brilliant

    Pauline Collison 08 Mar 2022

    Stayed Feb 2022
    Our hosts Em, Pip, Izzy and Rory made our stay at Le Manoir a wonderful experiance. Nothing was too much trouble. We had an amazing time. The transfers from Geneva on the other hand were not as VIP as expected. A smaller more personal minibus would have been better.
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  • Chalet Kipnuk

    Amanda ash 07 Mar 2022

    Stayed Feb 2022
    We are just back from a wonderful week ski ing in Avoriaz . We were a party of 6 (mum & Dad and two sons in their 20's with girlfriends). As a family we have skied all over France but the girlfriends had not skied before. We chose Chalet Kipnuk because of it's great location with the very best access to the village and ski ing. The big en suite bedrooms with our own balconies was also important so we could all relax before meeting in the open plan lounge before dinner. The resort management were absolutely fantastic when BA cancelled our flight with hours notice, quickly rearranging our transfer. Charlie, Ellie and Alex were brilliant hosts, they were organised, efficient and lovely people. I have two negative comments the first is the access to the chalet really needs improving. Ellie and Charlie were on hand when we arrived to help us and re arranged mats to improve access but it is difficult to get in and out particularly with ski boots on. My second comment would be on the food. Whilst the food was very well cooked and we liked the fact that we could swap some meals before we went, we found the duck and Beef Teryiaki a bit dry. Every morning Ellie provided a great selection of breakfast choices and remembered our usual cooked orders . The afternoon cakes were all lovely.
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