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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great staff and beautiful chalet

    Charlton Hook 04 Mar 2023

    Stayed Feb 2023
    Hannah, Annie, chef Ashley, and the rest of the staff were fantastic. The food was delicious, the chalet was clean and well taken care of. The staff were very attentive and always remembered our names from the first day onward. Only downside was the oxygen gear broke for one of our members and they hurt their knee.
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  • 2nd time round at Bear Lodge

    Tim Britt 04 Mar 2023

    Stayed Feb 2023
    After a slight bumpy start, normal service was resumed and the VIP standard was firmly back in place. Jordon the resort manager stepped up and took control of the situation and we began our holiday with a new Chalet host Olivia. Suite koda is perfect for family life, spacious setting with comfy sofas and an amazing view across the valley. We were a family of 5 and the kids loved having the bunk beds as dens and the TVs to watch films. The resort is in prime location with ski in and ski out and ESF meet the little ones at the door for ski school so us adults can begin the day stress free. Our host Olivia delivered the VIP service, she adapted the menu to support a family style meal time and the cottage pie was outstanding. That’s one the reason why we love VIP Ski is the flexibility to cater for everybody, they even delivered a non drinks package for the non drinker of the group. This is our 9th year with VIP our 2nd at bear lodge and we will be back again. Thanks for a great holiday
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  • Nice holiday with a few niggles !!

    Mrs Lamond 04 Mar 2023

    Stayed Feb 2023
    On the whole it was a nice holiday and the chalet hosts were very friendly and always willing to help. The Menoir is an amazing old house furnished nicely with warm floors in the bathrooms and comfortable beds, although being old it did have very noisy floor boards upstairs. But having used VIP twice previously i felt the quality was lacking in some areas this time compared to our previous 2 experiences. Having had to purchase our own flights the price for the chalet was still quite high compared to others so expectations on our part were also high. Our first encounter with staff at the airport was friendly but then had to walk with our luggage, skis and boots from one terminal to the other to pick up our transfer bus with little help from VIP staff. No water or mini snack was available on the minibus as previously provided and on the way back this was offered 10 mins before arrival to the airport! even though the journey was 1.5hrs. Minor things missing each day from the dining table, napkins, sugar, forks for desert etc. The day off for hosts we had no normal tea bags to make a cuppa and the fire kept going out each evening in the lounge shortly after lighting. The hot tub lid was so heavy to get on and off, we only used it once throughout the week plus it was split. Ice/snow was not cleared from the ski boot entrance nor the path to the hot tub which was quite dangerous. Dog poo was also regularly found outside the ski boots entrance which you had to keep stepping over, as not cleared away even though chalet staff were advised. We used to get a visit from the resort mgr at least once during our stay around dinner time but this did not happen at all. Plus the walk to both lifts especially the super morzine one, we felt was further than indicated online especially carrying your own skis that you couldn’t store close by. All the above we feel could be easily rectified and sincerely hope this constructive criticism is taken onboard for future guests and their VIP experience.
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  • Fabulous

    Alexandra Patten 01 Mar 2023

    Stayed Mar 2023
    We had the most wonderful trip to Bear Lodge, it was our second trip to Les Arc in consecutive years and we loved staying in Bear lodge. The positives were the wonderful staff, all of them were super helpful, friendly and always happy to see you. Nothing was too much trouble. The boot room was the best boot room I’ve ever used, clean and so easy to access. The ski higher from the bottom made life so easy and the quality of boots and skis was fabulous, also the cool water flavoured with cucumber was always so welcome on our return. The cons and things that we would change to make this review 5 stars was the quality of food and the wine that was included. We ended up eating out I the last two nights! Also our biggest upset was that we had was a smoker staying in the room next to our room. From roughly 10pm till midnight we were subjected to coughing and smoke penetrating our room at least 7 times and then again between 6am and 7.30am around 4 times! This was extremely upsetting when we were made to lie in bed breathing in someone else’s smoke every evening and early morning! I only mentioned it to reception two days before departure because I couldn’t see a solution to it. Maintenance did come and tape up our air vent but it made no difference. This caused me a lot of stress as I was sharing a room with my daughter and it made me very cross to think we were being made to breathe smoke in every night. Something really does need doing about separating smokers from non smokers! This would actually stop me from booking Bear Lodge again. We did have a truly wonderful time and would consider using VIP again but it was slightly spoilt by the above. Thank you Alex
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  • Great Holiday with Friendly Chalet Hosts

    Keith Lamond 01 Mar 2023

    Stayed Feb 2023
    Alex, Luke, Sylvie & especially Alarna were very friendly & helpful chalet hosts & each couldn’t do enough for you (although I didn’t get my request for baked beans with breakfast) but the food served was very enjoyable & tasty. The house itself was spacious & very clean although it was a little creeky in places. I did however find the walk to the lifts a little longer than advertised but it was manageable, just. The water/sweet treats was not offered on the transfer from the airport & although they were offered on the return journey they were offered 2 minutes before arriving & as you can’t take the water through security I felt it was a bit late. Overall we had a great holiday & would definitely consider going with VIP again.
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  • Le Manoir

    Jeannie Archer 27 Feb 2023

    Stayed Feb 2023
    Beautiful house, well renovated. Bedroom (no 2) roomy and comfortable with view overlooking the town and valley. Bathroom well equipped with shower and large bath AND a "proper" hairdryer !! Bed very comfortable and good quality bedding. The bath towels of good quality but very small.! Would have been good to have bedside tables. We pulled the large table close to one side and used the "rickety" chair at the other so managed ok. A couple of extra chairs would also help. Easier to sit on them to dress than on the edge of the beds. As all VIP staff they were very friendly and helpful, though a little more attention to detail would have been good. More communication between each other and perhaps allocation of duties might have helped them be slightly more efficient. eg One person doing the morning teas/ coffees. One person doing eggs etc etc. Slight problems with the hot tub. 2 of us just managed to get the top padding off it, but the weight was horrendous and even one of the men found it impossible to move on his own. It was also damaged and we understand they are replacing it . I suggest with something much lighter and easier to move. The pathway to the tub needed to be cleared of snow, though by the end of our week due to the warm climate !!! it did disappear itself. The area outside the boot room door needs to be checked regularly as it appear to be a favourite toilet for dogs !! A downside for us was the distance to the lifts. We did leave skis nearer the centre of town which helped a little. However MORE GOOD things than bad we really enjoyed the house, the food the ambience and the friendly staff A thoroughly enjoyable experience. We shall certainly continue to use VIP as our favourite ski company.
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  • Fantastic half term holiday

    James Meader 27 Feb 2023

    Stayed Feb 2023
    Our party of two families (4 adults, 5 children/teens) had a brilliant half term week at Chalet Beluga in Avoriaz. The chalet hosts Matt, Robin & Jodi were lovely and looked after us really well, providing first class food and keeping the chalet spotless. Beluga has an amazing location - true 'ski in, ski out' and very convenient to the friendly ski hire shop, restaurants, ski school, lifts etc. Great views from the chalet down to Morzine and we enjoyed some gorgeous sunset views with our afternoon tea and cake. Loved the small pool and steam room at the end of a day skiing. Our second trip with VIP and another great experience.
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  • One of our best holidays

    N D 27 Feb 2023

    Stayed Feb 2023
    Jonah and Cat could not have done more to welcome us and make our holiday exceptional. They cooked delicious meals that catered for the diverse diets of those in our party and were very knowledgable about the resort. La Petite Ferme is in a charming old building with tons of character. It is perfectly located for getting to the pistes and the village and had everything we needed from a really efficient drying room to great showers. We'd love to go back!
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  • Amazing ski experience at Val D'isere

    David Wong 27 Feb 2023

    Stayed Feb 2023
    This was my second Val D'isere chalet experience and my group's first experience. The second time around was as magical as the first time in 2017. I don't think you can get the same experience in the US in terms of mountain, accommodations, friendly hosts, and the entire catered experience. It was well worth the trek to France. We stayed in Loft 2 of Aspen House which is a spacious apartment in a three story luxury building. It was as good of an experience as my first which was in an on-piste standalone chalet. Aspen House is very close to the main Val D'isere lifts (Solaise and Olympique) and the nightlife. I think this was a better experience for our group than being on-piste and disconnected from the town. It really depends on what you're looking for. From the first day, Jeri and Emily, our hosts, provided us a warm and inviting chalet and helped us get settled in. Jeri and her team are exceptional chefs. Not having to worry about food each day was one thing but getting exceptionally prepared meals each day with friendly service and great music is going above and beyond. Jeri and her team also provided great restaurant and night life recommendations as well as mountain trail recommendations. Every detail was paid attention to. I was enamored with my first chalet experience at Val D'isere many years ago but the second time was just as special due in large part to VIP Ski and the exceptional service from their great team.
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  • Sarah the Nanny and Kobuk and Kakisa Chalet

    Jemma C 26 Feb 2023

    Stayed Feb 2023
    We were a big group which uses the two chalets Kobuk and Kakisa and the two teams were amazing and simply couldn’t do enough to help!! They blended plans and meals to keep us all together and it was so smooth. The kids meals very excellent and the adults meals were wonderful. We had Sarah as a nanny for our 3yo and she was amazing and even joined our non skiers with our son to get across the other side of the resort via bubbles, lifts and buses for a big family lunch. Our son loved his week and Sarah accommodated and improvised the plans to suit him perfectly.
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