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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Consistently great

    Mark Mason 14 Mar 2026

    Stayed Mar 2026
    Been here three times now and each time is amazing, great everything, location, food, people (staff & guests), facilities etc etc. definitely be back
    Read more…
  • Bear lodge review

    Oliver S 14 Mar 2026

    Stayed Mar 2026
    Great and friendly staff and nice accommodation as well as excellent food.
    Read more…
  • A seamless ski holiday with great facilities and attentive staff

    Imogen W 14 Mar 2026

    Stayed Mar 2026
    We had a great week at Bear Lodge with our toddler. We came here before and loved the ski in ski out accessibility and all the little touches, from cooked to order breakfasts to your own ski locker/boot rack. We also rated the quality of the food and the staff who were always friendly and helpful, but we came back for all those reasons and also the in house childcare. It's lived up to our expectations and our child settled in well at Bear Cubs where they did lots of fun activities from baking to sledging. The staff all seem very genuine and really made us all feel welcome. The only criticism I would make is that there could have been a more proactive approach taken having specified dietary requirements - not a problem as I was able to ask for the meal options to be adjusted but it would have been great if an alternative had been offered when the menu for the next day was put out.
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  • Ashman Party

    Lisa Ashman 14 Mar 2026

    Stayed Mar 2026
    Chalet hosts and the Chef were fantastic. During our stay. Very professional and always willing to help and great with the kids. Only areas for me that could do with some attendance is the bathroom in bedroom 4 due to odor. Driver service also was a little limited but not a large concern as the village was close. We had a fantastic time during our trip.
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  • Absolutely Amazing

    Jeremy Whitford 14 Mar 2026

    Stayed Mar 2026
    From the moment meeting the staff at the airport to leaving this was one of the best skiing experiences I’ve had. The staff are knowledgeable and passionate about making this unforgettable, the lodge is clean, comfortable, and in a fantastic location, the food choice and quality par non. I was travelling for the first time with two guys that have used VIP Ski more than 15 times, now I know why.
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  • Very enjoyable week, the staff very nice, hotel very comfortable food very good

    Angus Cowap 14 Mar 2026

    Stayed Mar 2026
    Immaculately clean and tidy place, very lovely helpful and attentive staff throughout, I also enjoyed the pool and steam room and the good food also the ski lockers and access straight onto the piste. I’ve had a great time thank you!
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  • Second time around

    Deborah Blount 14 Mar 2026

    Stayed Mar 2026
    Last year our group of 6 stayed in Oso chalet. The experience was great and so was our chalet host who was brilliant. This year we returned to Grizzly chalet. The setup of Grizzly chalet was not so good as we thought it would be. The upstairs lounge was not often used as it did not feel as cosy as last year and the fire is an imitation. Our chalet host who was lovely but at only 20 lacked the culinary skills we felt we had last year. She said she had 3 weeks of training and unfortunately this showed. For example, our breakfast was laid out with jars of jam and bottles of milk on the table. This should have been in bowls and jugs. When our host was ill, we had another host who warmed bread and croissants and put jam in bowls and milk in jugs. Our host’s cooking lacked seasoning and when she cooked belly pork - it was tough and rubbery without crackling. It also was far too big a portion. Served with potatoes and cream and a cream sauce - far too rich. I did point out the cooking of the pork - as we all left it. Our host apologised but clearly did not know that belly pork needs long and slow cooking. Neither was wine placed in the fridge to chill for us for the evening. On our last day we were promised champagne and canapés at 7. But at 6.20pm we discovered it was not even in the fridge. All the girls that have stood in (at last notice) have been very good - and we all realise that if you are ill you cannot do your job. But we returned because of the great hosting of last year - and this year unfortunately did not live up to our expectations.
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  • Great venue with exceptional staff

    Phil Campbell 14 Mar 2026

    Stayed Mar 2026
    Having been on over 15 Ski Chalet holidays with VIP,, this time we wanted to experience their Bear lodge hotel in Les Arc. We thought it would be difficult for the team to give the personal touch we have benefited from on so many occasions, but they did and exceeded all expectations. The VIP team were all so attentive and provided an exception service every day. Far too many of them to mention, but special thanks to the restaurant and bar team who catered for our needs during the week. The food choice, quality and presentation was inline with our previous experiences and all credit to the chef team and support individuals behind the scenes who contributed. Thank you We will be back
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  • Simply fantastic

    Jennifer WW 14 Mar 2026

    Stayed Mar 2026
    1st ski holiday with my child and I honestly couldn’t have asked for better. Everything was so easy, from booking flights from our local airport, private transfers, ski hire in the hotel and being able to ski out onto the slopes. My son had lots of lessons, both in the morning ski school and privately, all arranged with the VIP concierge via a quick WhatsApp. Rooms are generous, the staff are a delight and everyone has a smile and genuinely seems to enjoy working here. Could not have asked for more!!! Thank you
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  • Great service for colleagues and clients

    CP Gallagher 14 Mar 2026

    Stayed Mar 2026
    A great stay with VIP and the team. Breakfasts were great as were dinners (thank you for swapping in lasagna last minute). Everything ran smooth and Oly, Dan, Will, Daisy, Jake, Devon and Amelia were very welcoming. Thank you all Our return transfer was a little delayed which was disappointing and the chalet feels outdated but the trip was still great. Ski rentals with Snowberry we’re excellent and nearby. I have asked other colleagues to write reviews too thank you
    Read more…

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