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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Exceeded Expectations

    CG CG 02 Mar 2026

    Stayed Feb 2026
    Bear Lodge is a great Chalet Hotel, you can literally ski right from (& back to) the door to the ski room. Ski and boot rental is on-site, and ski passes are waiting for your arrival, provided you've requested the service. there is underground parking for those that drive. The Les Arcs/La Plagne Paradiski area is one of the best and biggest skiing domains in Europe, so there's something for everyone. There are loads of staff on hand at the Bear Lodge and they are a very cheerful and happy bunch, as well as being polite and helpful. Although my room wasn't huge, it was well-appointed, clean and quiet. The food was great, much better than I expected, with a choice of 2 starters, 3 mains and 2 desserts every day. I will return, thoroughly recommended!
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  • Best ski holiday to date.

    Robert Sroka 02 Mar 2026

    Stayed Feb 2026
    I am fortunate to have skied in a number of locations around the world. The service, and experience from VIP has been the best so far. From Alex and Polly in our chalet to the amazing ladies that run the crèche. Everyone was amazing. Delicious meals for both children and adults alike! Everyone of the staff went above and beyond. Being able to leave our children in such capable hands was a real highlight. Also huge shout out to Finn and the other team members that ferried Peter to and from ski school! It all came together to deliver a stress free and enjoyable week in the Alps.
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  • Worth every penny!

    Susie S 02 Mar 2026

    Stayed Feb 2026
    We had the most incredible holiday ever. Travelling with littles ones can sometimes be tough but not with VIP! The bear club was beyond brilliant and the children loved it. They took our eldest to and from ski school every day so we didn’t need to worry and could ourselves enjoy a day on the piste. They took them out ice skating and for hot chocolates - the kids loved it. Thanks to Lauren, Lily and Mary-Anne. We had Alex and Polly looking after us in the apartment. Again an amazing experience. Kids were fed earlier than us which meant we could put them to bed and have adult time. Food was outstanding for all. We will be re-booking next year!
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  • A special week

    Alice Gardner 01 Mar 2026

    Stayed Feb 2026
    Great accommodation, location and food - everything was so well organised and every detail thought about. All staff were friendly and nothing too much trouble.
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  • A great stay and very well looked after

    Michael Tearle 01 Mar 2026

    Stayed Feb 2026
    The entire holiday - from booking to arriving/departure - was a thoroughly enjoyable experience and our chalet hosts (Gil and Otelie) looked after us brilliantly. The chalet was spacious and comfortable, and the food absolutely first-rate.
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  • Brilliant experience!

    Jessie Elizabeth Munro 01 Mar 2026

    Stayed Feb 2026
    Amazing chalet experience in the best location! The chalet itself is extremely well set out with everything you could ever need. The pool and steam room are a great addition, and there are beautiful views from each room. Amelia, Ella and Luca were very helpful and made incredible dishes all week, especially the cakes.
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  • Impressive

    Steve Ryan 01 Mar 2026

    Stayed Mar 2026
    Classy facilities friendly caring and professional
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  • Great stay at Kakisa, lovely food and company.

    Cameron Munro 01 Mar 2026

    Stayed Feb 2026
    The VIP ski team did an amazing job from Geneva lifts to dinner and cakes. The afternoon tea was a favourite of everyone after a long day skiing coming back to a different sweet treat ever was amazing. The chalet host's were accommodating to the allergies within the group and made great dinners every night with the pork being a highlight! The pool and sauna was lovely with an amazing view out of the window.
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  • Fantastic way to make a ski holiday a success

    Hazel White 01 Mar 2026

    Stayed Feb 2026
    Liv, Cat and Hannah made our 3 generation ski trip a wonderful success. The facilities in the hotel were excellent, the food was exceptional. (Catering seamlessly for babies, 4 year olds, parents and grandparents) Nothing was too much trouble for them. The entire VIP team including the Nannie’s ( Lily and Lauren) were very helpful. Will definitely return to use VIP . Thank you all
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  • Ski to door, mega staff & food

    TDC Ireland 01 Mar 2026

    Stayed Feb 2026
    VIP ski We loved our holiday, and would definitely return. VIP chalets looked after us so well. Especially our chalet Team Eloise, Ellie and Emily. Alby was brilliant on the phone beforehand with any questions. Will on the concierge desk was so friendly and helpful and a big favourite with our Toddler!!! Ben the driver was so lovely too. Our toddler (almost 3) was in Bear club, and he had a gorgeous time with Lily, Maryanne and Lauren. They did a lot with him during the week, including taking him ice-skating, to the museum and taking him outside every day, we were so impressed…. The food in the chalet was incredible, a beautiful breakfast every morning, the lovely cake and afternoon tea set up and then the three-course dinners every night. We enjoyed the wine selection too. For me all the big boxes were ticked - ski to the door, ski gear & loft passes in the chalet, transfers sorted. Key elements to making the trip a proper holiday.
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