Excellent chalet and brilliant chalet hosts. Accommodation is fantastic - loads of space, very comfortable and superb location. Ski in ski ski out is awesome and Bear Lodge facilities are excellent.
All the food was fantastic and the hosts were attentive and accommodating. We had a great time and every one of us would love to come back to this chalet and resort again.
Our chalet hosts were friendly and really flexible. They struck the perfect balance of chatting with us and being discreet and letting us get on with our holiday. Congratulations to Ellie and Lucy for being wonderful hosts and chefs. We were in awe of how they managed to plate up food for 10 in the small kitchen. Food was excellent and always bang on time and delicious.
There were are few small things that we would like to feedback for improvements.
We had some room and towel confusion on arrival and on towel change day - despite me speaking to Ally a few days in advance and letting her know how many guests would be in each room and how to set each room up, there were the wrong number of towels in each room and every room was set up as a double, despite me asking for room 1 to be set up as 2 single beds. It was a small thing, but annoying as I had made the effort to let her know which rooms were to be single occupants and which were to be pairs and which were couples. Its no big hassle to swap towels around, but the fact that room 1 was set up as a double meant that one of our guests slept in the bunk beds which are not full size beds. The other consequence was that one of our guests who recently lost her husband had two towels and robes in her room, which upset her on arrival as it reminded her of her loss.
Other little things - It says on the website that toiletries are provided. In other chalets we have had hair conditioner and moisturiser provided, and as a result we didn’t bring them with us and had to go buy them. It would be good to be more explicit about what is provided. The website also says that a cup of tea is provided in the morning to your room - this was not offered. No biggy - but maybe update the website so it doesn’t set unrealistic expectations.
The TV/satellite reception wasn’t working for several days and even once it was fixed in the living room, it still didn’t work in at least one of the bedrooms.
Last tiny thing - there was something stuck on the bannister of the stairs (dried food probably) and there was a drink spill on the stairs when we arrived and all week. Didn’t make any difference to our enjoyment, but a few of us noticed it.