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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Relax to the Max!

    Adam Reid 20 Mar 2023

    Stayed Mar 2023
    Great operation, very slick! Very clean, well run hotel chalet that provides yummy cooked food EVERY DAY OF THE WEEK - none of this 'chalet staff night off' twice a week. My only complaints are regarding the bar... and they are 1) need a better IPA on tap as the meantime stuff is gut rotting. 2) with so many members of staff... why do I have to message the reception desk for someone to man-the-bar at 'cake time'? Everything else is perfect! VERY friendly staff, amazing location, quiet rooms, amazing views from the balcony, great spa (wellness suit)
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  • Chalet

    Peter Lomax 20 Mar 2023

    Stayed Mar 2023
    Our week was made extra special by being hosted by Lottie. She is a warm and vivacious character and nothing fazed her. We had a lively week's holiday and the accommodation was perfect.
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  • A Fantastic week

    Ruth Fielding 20 Mar 2023

    Stayed Mar 2023
    We had a great week, helped mostly by the perfect snow conditions and sunny skies. We loved Bear Lodge Hotel. It had everything we needed and more. The staff were amazing. Especially Max who served our table in the restaurant. We knew him from a previous holiday in Les Gets. Ophelia on the concierge desk couldn't have been more helpful too. The rooms were great if a little hot in temperature. There was no robe hook in the bathroom in one room (211 I think). We all loved the spa facilities but it would have been great to have a few hours which were adult only as the pool was often full of kids.
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  • Bear Lodge ticks the boxes!

    Robert Deed 20 Mar 2023

    Stayed Mar 2023
    The Bear Lodge complex in Arc 1950 is terrific, with its easy accessibility, ski in/ski out convenience, wellness facilities and excellent standard of accommodation. Staff are friendly and very competent (special mention for Amelia, our chalet host, and Ally, the chalet manager). The catering was always good. It is a pity that it is let down a bit by using prefabricated bread and pastries baked up in-house, when there is an excellent bakery 200 metres away that produces the genuine article. We took to going there for bread and croissants before breakfast anyway. One area to watch is the standard of cleaning. The apartment did not seem to get a "hotel clean" every day and some of the common areas (corridors, lift areas and wellness) were notably grubby on occasions. The ski area is extensive, although the Arc 2000 and 1950 bowl was over-crowded and the best skiing was a bit further away in Peisey/Vallandry. Generally, our somewhat demanding and heterogeneous group had a throughly enjoyable and memorable week, with skiers of widely varying standards enjoying skiing together, basking in the afternoon sun on our balcony and soaking up the wellness.
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  • Snow, sunshine and family fun

    Carol Tullo 19 Mar 2023

    Stayed Mar 2023
    Back after 3 years away from the slopes we were a family group of 6 adults and a 18 month old. We had stayed in Kakisa in 2020 and knew the resort. VIP was up to standard with a friendly and helpful team sorting out a pass that did not work and blown fuse in boot room. Amazing lightning storm on Monday night and the first real dump of snow all winter made for a fabulous week skiing. Runs into Switzerland were worth sometimes lengthy queues but all in all an efficient and stylish service as always with lovely staff - Sara, Jodie, Brendan and Henry were always in hand to help. Missed the nice range of toiletries from previous years though!
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  • superbly looked after ..

    jonathan koslover 19 Mar 2023

    Stayed Mar 2023
    sumptuous chalet . steam and sauna a real bonus at the end of each skiing day . fabulous food and fun , attentive , happy chalet team . overall , a superb week and definitely recommend B8 chalet for a big group and VIP ski
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  • Great chalet, amazing staff

    howard bentwood 19 Mar 2023

    Stayed Mar 2023
    From welcome to departure the staff at VIP could not have done more to ensure a memorable stay. Special thanks to Robyn, Josh, Lucy, Chloe and Libby
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  • Great service but here’s some constructive feedback

    Barbara Goldberg 19 Mar 2023

    Stayed Mar 2023
    The care and attention paid by all the staff was excellent; the high quality staff training & management was evident. After suffering a fall I was able to get PT in the wellness room from Freya who gave excellent sessions. The Fitness Room was nicely equipped but with a few additions (a piece of cardio equipment, a mirror & a high bar) could be excellent. However, I was disappointed with the size of our room, having paid the same as our companions we were surprised that their room was at least 25-30% bigger than ours, particularly relevant as, being injured, I was in my room more than I normally would. Food-wise, the vegetarian options were varied and well prepared , although on occasion, the main dishes were less than plentiful.
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  • Snow fun

    Nick Denniston 19 Mar 2023

    Stayed Mar 2023
    Wonderful time in with vip ski. Conor and jess were wonderful cooks and so positive and helpful thank you
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  • Conor ably supported by Jess

    Richard Phillips 18 Mar 2023

    Stayed Mar 2023
    Conor is very personable efficient and makes a great effort to ensure his guests are looked after. On top of that he’s a great cook with a tremendous attention to detail. He made sure we all had a tremendous holiday. Jess was excellent as well that meant we well looked after throughout our stay.
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