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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • A really great family holiday

    Benjamin D 17 Apr 2023

    Stayed Apr 2023
    We stayed in Suite Baloo as 2 families, each with 2 adults, a 6 and a 3 yr old. The whole trip really was fantastic - this was the first ski trip for our children, and the set up of Bear Lodge really made it all seamless. From the transfers, to having ski rental in the building, to the fantastic nannies in Bear Cubs (our kids loved Daisy!) and the way they liaised with ski school - it was all extremely slick. We really did have a great time and the chalet/apartment itself was clean and a great space. If we were to offer 2 areas for improvement they would be: 1) On the website the floor plan for Baloo shows a curtain dividing the kids bunk area from the main bedroom, this in fact was not there which definitely made it harder for the kids and grown ups to sleep. 2) Whilst the food and chalet hosting was great, it was very noisy, smelly and often smokey when there was cooking in the chalet, which made it quite hard to relax in the living space pre-dinner every day.
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  • A fantastic week

    Jo Galise 17 Apr 2023

    Stayed Apr 2023
    We had a brilliant week staying at Bear Lodge, the accommodation was exceptional and the location was ideal. All the staff were so helpful and a special mention goes to Sylvie, who was always a pleasure to speak to and very professional. We only wished we had ordered our ski equipment inhouse which would have saved time going to the ski hire ( even though it wasn't too far to walk !). Thank you to Murray and all the team.
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  • Our third time with VIPSKI in this chalet. The Chalet ,facilities and service received was excellent

    C Rayment 17 Apr 2023

    Stayed Apr 2023
    We were looked after from prior to the holiday ,Mima checked that we had everything we needed in the chalet ,and during our stay were superbly fed and looked after by Michaela and Lottie ,both great cooks and excellent hosts. The grandchildren were also expertly looked after by our nanny. All in all a great holiday.
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  • Fabulous

    A S 17 Apr 2023

    Stayed Apr 2023
    From the moment we arrived until our sad farewell Michaela and Hannah were amazing. Tremendous food, perfect service and most importantly, really great company. Concierge was fab for our every need, from opening times to lunchtime bookings to pick ups at the end of the day. Ski hire in the boot room was brilliant. Aspen House is the best location in Val. A great holiday with spectacular snow conditions. Thank you.
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  • Brilliant Bear Lodge

    Rob & Louise Lister 16 Apr 2023

    Stayed Apr 2023
    We have had another fantastic week at Bear Lodge. The staff have all been brilliant. Nothing has been too much trouble. A particular shout-out to Sam who served us at dinner and was an excellent host (somehow appearing interested in how our day went even though it is the last week of the season and finding additional flavours of ice-cream and sorbet on the last night). Looking forward to coming back next year. Another special mention needs to go to Georgie who was brilliant at managing the dining room - a real ray of light! Again amazing energy and smiles for the final week of the season. Thanks also to Charlotte (1), Ursula, Charlotte (2) and Ophelia who were wonderfully helpful, chatty and smiling throughout. We must mention the food too. We have eaten so well. The quality and choice has been fabulous. We especially enjoyed the beef and the desert buffet on the last night. We have been impressed with the changes made since our stay last season. The afternoon tea is now five star - which we highly approve of and appreciated!
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  • Totally VIP

    BRIGID LURY 15 Apr 2023

    Stayed Apr 2023
    Outstanding accommodation, staff and location nothing was too much trouble
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  • Another amazing week in Bear Lodge

    Deborah Bourke 15 Apr 2023

    Stayed Apr 2023
    Once again a wonderful week in Arc 1950. From the moment we arrived we have had our every need attended to, great food and drink, easy access to skiing, helpful cheerful staff. Our chalet host, Lily was just amazing, cheerful, and smiling every morning and evening. She looked after our dietary requirements and our fussy children with ease. The ski lesson groups were lovely and small, which allowed the children to progress well. All the other staff we met with were also happy cheerful and helpful. Well done VIP on a class act!
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  • Review

    Ian Marshman 15 Apr 2023

    Stayed Apr 2023
    Great hotel staff very helpful, If I had to find things to improve, would be - better equipment in the gym, Steam Room too hot, where as jacuzzi a bit cold
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  • Wonderful week in Les Arcs

    Tim Beswick 15 Apr 2023

    Stayed Apr 2023
    From the moment we arrived at Geneva airport, the VIP team have all been fantastic. Olivia and Henry, our chalet hosts, looked after us wonderfully well. The meals were all excellent and both Olivia and Henry were always asking if there was anything extra they could do for us. Chalet Luk is extremely comfortable and well maintained. Our overall holiday experience has been fantastic
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  • Incredible holiday

    Sophia Georgiadis 15 Apr 2023

    Stayed Apr 2023
    Bear Lodge is the perfect place for a ski holiday- literally touching distance from the pistes and with all the luxury facilities you could hope for - pool, gym, sauna, steam room, hot tub, gym and even cinema which makes it the nicest place to come back to after a day of skiing. The staff are so friendly and helpful and genuinely did everything they could to make us feel welcome.
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