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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

2661 - 2670 of 15888

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  • A second brilliant SkiVIP holiday

    Duncan Ellis 06 Jan 2024

    Stayed Jan 2024
    Our second Brilliant Ski ViP holiday with friends. James & Daisy were brilliant and very friendly and helpful. We will definitely be back
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  • Feedback on chalet oso

    Ben Stone 06 Jan 2024

    Stayed Dec 2023
    Robbie who was in charge of our chalet was absolutely brilliant in every single way. Lovely manner, courteous, thoughtful, great cook, helpful and just a joy to have around. Superb! Unfortunately when he was ill we had 3 girls who came in and covered New Year’s Eve joint meal with chalet Zozi and sadly they weren’t great. Did they arrive having been drinking? - not sure. But they were very loud and unprofessional- ie whipping each other with tea towels whilst we were eating. At times it made it hard to hear each other as we ate.
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  • New years review

    L K 06 Jan 2024

    Stayed Dec 2023
    Was really great holiday, well organised and very well attended to! Please pass on to Josie the name of the wind farm company is SLPE (offshore structures)!
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  • Amazing Staff

    Georgie Heffron 04 Jan 2024

    Stayed Dec 2023
    As a hotel, the rooms and facilities and ambience were ok but for the money we have stayed at better. The whole place needs to feel a bit 'cosier'. Though what made our holiday 5 star was your incredibly friendly and helpful staff. They went over and above to help, they were great to have around, enthusiastic, and really added to the enjoyment of our holiday, special mentions to Jed, Max, Rhys, Sam, Calem and Lucy but everyone we met were lovely and all of our party thought the same about this and commented on it. Thank you
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  • Fantastic staff & skiing!!

    K Salter 04 Jan 2024

    Stayed Dec 2023
    This was our first time in Les Arcs 1950, first time with VIP Ski and first time at Bear Lodge. Overall, we had a SUPER holiday! Things that worked especially well were the; - Super-friendly and helpful staff - they really were standout good (especially Lucy, Jed, Max and Rhys) - Ease of ski hire - Ski in / ski out location - Comfortable beds - Excellent massage & hammam facilities - Pool table and games available (eg Scrabble) which our teenagers really enjoyed! - Decorations the staff provided in the bar area to celebrate New Year's Eve - Close proximity to 1950 village (which is pleasantly designed, especially given the resort is only 20 years old!) Things that were disappointing were; - The limited range of food on offer for breakfast, afternoon tea and supper. Having stayed at The Almhof Hotel in Gerlos Austria (I'd encourage you to look at what they do!), we've been spoilt by a VAST array of options at all mealtimes. Some basic improvements would be to offer some savoury topping options as part of afternoon tea (eg cheese, cold meats, tomatoes, cucumber) vs simply sugary options and a kid-friendly option as part of the adult dinner menu selection (eg lasagne, spagetti bolognaise, breaded chicken, fresh pizza, plus salad etc). - No complimentary tea and coffee facilities or light bar snacks available during the day. The former should be very easy to fix and is a simple 'win', especially if anyone gets injured (as happened to one of our party on the first day). If you are unable to leave the hotel, it's not a 'VIP' experience to have to pay for tea or coffee between 9.30am and 4pm... or to be unable to get anything more than a bag of crisps to eat at lunchtime! - The bedrooms are small and of the 4 rooms used by our party, only one had a wardrobe with hanging space. This is not what I'd expect from a hotel claiming to be premium accommodation. - The atmosphere in the bar area was fairly sterile. You need to create more of a cosy feel, like Oso Suite's lounge area, with a flame-effect fireplace and more atmospheric lighting.
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  • Sakami is superb for 6

    Sonia Miller 04 Jan 2024

    Stayed Dec 2023
    James our host prepared the most amazing meals and bought us all tea in the morning. He was chatty, interested in us and had great knowledge on the resort. Nothing was too much trouble! Had some great tunes too! Breakfast was superb and the afternoon cake always freshly made and delicious. 3 course evening meals also wonderful
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  • Brilliant service as always

    Hannah Parkin 03 Jan 2024

    Stayed Dec 2023
    We have had another wonderful week at Bear Lodge. As always the staff have been amazing! Always so friendly and happy to do anything they can to help. My only slight criticism would be that we couldn’t use the cinema because Pyjama club was in there until 9.30. Also, we like to eat dinner as a family but we were originally told that our children had to have High Tea at 5.30 and go to Pyjama Club (at an extra charge to us!) and then we had to eat alone at 7.30. It didn’t make any sense to us to sit and watch our kids eat separately when actually we wanted to all eat together. I understand that this would work for younger children but perhaps something could be put in place for older children. Otherwise a brilliant holiday, thank you VIP.
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  • pre Christmas extravaganza

    Bernard Brown 03 Jan 2024

    Stayed Dec 2023
    we had a great week our hosts -- Vanessa and Kayne -- were brilliant nothing was too much trouble and the food was excellent. and the snow and sun gods performed too!! so a brilliant skiing week.
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  • Great Ski in/out location

    H B 03 Jan 2024

    Stayed Dec 2023
    Bear Lodge is in a great location. It has modern bedrooms, a large heated boot room and lovely spa area. The chalet staff are all friendly and helpful. Unfortunately the food at dinner was very hit and miss and there was no chalet manager. Hopefully Ski VIP will improve this going forward.
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  • A fabulous family Christmas

    jeannie france-hayhurst 03 Jan 2024

    Stayed Dec 2023
    A friendly and welcoming reception from VIP staff at Geneva Airport and lots of assistance with bags. If there’s a long wait before the coach leaving, do please let us know as we could have had a more relaxed lunch. Excellent transport to the resort and arrival at bear Lodge - again, all bags were taken to the rooms and staff were super-helpful and informative. The first dinner set the high bench mark for excellent food & service and it was maintained throughout. A wide variety of delicious dishes was available at every meal, except Christmas Day where dinner was served very early - far too early for us, I’m afraid - from 5.00pm - to accommodate the staff : our replacement buffet a little later was bread and cheese ! Thankfully we’d had a great lunch on the slopes and didn’t need much more and we recognised how hard the young staff worked and deserved to celebrate together. The rooms were cleaned rapidly and thoroughly, the staff were helpful, cheerful and yet professional. We were even driven to Arc 1600 to find a church service on Christmas evening - beyond the call of duty and really appreciated. The nursery was a huge success and the children had a whale of a time. Most were exhausted by supper time and we could all have quieter adult time over dinner. The cinema and children’s films was a terrific bonus. Ski in and out was perfect and having Intersport ( and their excellent staff ) coming to the hotel to fit us out was just the ticket. Thank you VIP : we’ve been with you for almost forty years - pretty much since you started - you never disappoint. This year we managed to get a free lift pass ( now over 75 ) and hope to be holidaying with you again in 2024.
    Read more…

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