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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Sakami is superb for 6

    Sonia Miller 04 Jan 2024

    Stayed Dec 2023
    James our host prepared the most amazing meals and bought us all tea in the morning. He was chatty, interested in us and had great knowledge on the resort. Nothing was too much trouble! Had some great tunes too! Breakfast was superb and the afternoon cake always freshly made and delicious. 3 course evening meals also wonderful
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  • Brilliant service as always

    Hannah Parkin 03 Jan 2024

    Stayed Dec 2023
    We have had another wonderful week at Bear Lodge. As always the staff have been amazing! Always so friendly and happy to do anything they can to help. My only slight criticism would be that we couldn’t use the cinema because Pyjama club was in there until 9.30. Also, we like to eat dinner as a family but we were originally told that our children had to have High Tea at 5.30 and go to Pyjama Club (at an extra charge to us!) and then we had to eat alone at 7.30. It didn’t make any sense to us to sit and watch our kids eat separately when actually we wanted to all eat together. I understand that this would work for younger children but perhaps something could be put in place for older children. Otherwise a brilliant holiday, thank you VIP.
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  • pre Christmas extravaganza

    Bernard Brown 03 Jan 2024

    Stayed Dec 2023
    we had a great week our hosts -- Vanessa and Kayne -- were brilliant nothing was too much trouble and the food was excellent. and the snow and sun gods performed too!! so a brilliant skiing week.
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  • Great Ski in/out location

    H B 03 Jan 2024

    Stayed Dec 2023
    Bear Lodge is in a great location. It has modern bedrooms, a large heated boot room and lovely spa area. The chalet staff are all friendly and helpful. Unfortunately the food at dinner was very hit and miss and there was no chalet manager. Hopefully Ski VIP will improve this going forward.
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  • A fabulous family Christmas

    jeannie france-hayhurst 03 Jan 2024

    Stayed Dec 2023
    A friendly and welcoming reception from VIP staff at Geneva Airport and lots of assistance with bags. If there’s a long wait before the coach leaving, do please let us know as we could have had a more relaxed lunch. Excellent transport to the resort and arrival at bear Lodge - again, all bags were taken to the rooms and staff were super-helpful and informative. The first dinner set the high bench mark for excellent food & service and it was maintained throughout. A wide variety of delicious dishes was available at every meal, except Christmas Day where dinner was served very early - far too early for us, I’m afraid - from 5.00pm - to accommodate the staff : our replacement buffet a little later was bread and cheese ! Thankfully we’d had a great lunch on the slopes and didn’t need much more and we recognised how hard the young staff worked and deserved to celebrate together. The rooms were cleaned rapidly and thoroughly, the staff were helpful, cheerful and yet professional. We were even driven to Arc 1600 to find a church service on Christmas evening - beyond the call of duty and really appreciated. The nursery was a huge success and the children had a whale of a time. Most were exhausted by supper time and we could all have quieter adult time over dinner. The cinema and children’s films was a terrific bonus. Ski in and out was perfect and having Intersport ( and their excellent staff ) coming to the hotel to fit us out was just the ticket. Thank you VIP : we’ve been with you for almost forty years - pretty much since you started - you never disappoint. This year we managed to get a free lift pass ( now over 75 ) and hope to be holidaying with you again in 2024.
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  • Just ‘Wow’

    Helen Beard 03 Jan 2024

    Stayed Dec 2023
    Absolutely amazing holiday from start to finish! The chalet is luxurious and homely, even nicer than the photos. Liam and Jasper cooked the most fantastic meals and catered for our every need. I couldn’t praise the girls Martha, Amber and Lia enough. Professional, friendly, always happy and positive - nothing was too much trouble! The special cake and champagne on our 0anniversary was a particularly lovely touch and much appreciated. Hannah and Alistair, the concierge service and all of the van drivers were just brilliant! When one of our party had to unfortunately return home early it was organised swiftly and efficiently. Thank you guys so much - it was a totally ‘wow’ experience!!
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  • Chalet n7 amazing

    Holly Beard 03 Jan 2024

    Stayed Dec 2023
    Absolutely fab Loved the chalet and the chalet hosts were amazing!!!! Food was so good
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  • All round excellent

    Oliver Templeton-Ward 03 Jan 2024

    Stayed Dec 2023
    Great location, fabulous chalet host, the two Anabelle’s and celeina were amazing. great food and very good service start to finish. Really enjoyed our stay. Only improvement I could recommend was perhaps some of the fixtures and fitting in bedrooms could be a bit better as a few door handles came off and the shower screen kept breaking. But this is only for information not a complaint at all.
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  • mouk

    Grace Illingworth 03 Jan 2024

    Stayed Dec 2023
    such a great chalet, great childcare, amazing hosts, there was absolutely everything we needed. would highly recommend x
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  • Very hospitable

    Martin Heffron 03 Jan 2024

    Stayed Dec 2023
    The standout aspect of Bear Lodge has to be the staff. From the moment we arrived to the moment we left the staff were polite, friendly, attentive and engaging. Always smiles and greetings no matter the time of day. Always there to help and answer questions and deal with any problems. This strong customer focus permeated everything they did from the reception staff through to housekeeping. Strong customer service seems to be a cornerstone of this hotel and makes such a difference to the whole experience. So a huge thank you to everyone at Bear Lodge for making our stay so pleasant. In terms of the hotel itself, there is a lot to recommend it. The location is fantastic. Truly ski to the door. The ski hire and boot room arrangement is first class and so hassle free. None of the dreaded queuing to hire or return equipment. All done on site and top end equipment. Good pool and spa facilities. The rooms are small and wardrobe/hanging space is very limited. However, all very modern and clean and housekeeping is excellent. Loved having coffee brought to the room every morning on the dot of 07:30 hrs. The layout of the hotel is a little unusual especially having the bar on the first floor and the dining room on the 4th floor. The bar area is also a little soulless. Not at all cosy and inviting, but again friendly bar staff. Undoubtedly a great deal of effort went into the menu for dinner and on occasion it met expectations. However, sometimes it seemed that the kitchen was overwhelmed. There were long waiting times between courses and some of the ambition was lost in the execution of the dishes. Notwithstanding, a great place to stay and again absolutely first class customer focus/service. Thank you to all of the incredibly hard working team at Bear Lodge.
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