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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Just ‘Wow’

    Helen Beard 03 Jan 2024

    Stayed Dec 2023
    Absolutely amazing holiday from start to finish! The chalet is luxurious and homely, even nicer than the photos. Liam and Jasper cooked the most fantastic meals and catered for our every need. I couldn’t praise the girls Martha, Amber and Lia enough. Professional, friendly, always happy and positive - nothing was too much trouble! The special cake and champagne on our 0anniversary was a particularly lovely touch and much appreciated. Hannah and Alistair, the concierge service and all of the van drivers were just brilliant! When one of our party had to unfortunately return home early it was organised swiftly and efficiently. Thank you guys so much - it was a totally ‘wow’ experience!!
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  • Chalet n7 amazing

    Holly Beard 03 Jan 2024

    Stayed Dec 2023
    Absolutely fab Loved the chalet and the chalet hosts were amazing!!!! Food was so good
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  • All round excellent

    Oliver Templeton-Ward 03 Jan 2024

    Stayed Dec 2023
    Great location, fabulous chalet host, the two Anabelle’s and celeina were amazing. great food and very good service start to finish. Really enjoyed our stay. Only improvement I could recommend was perhaps some of the fixtures and fitting in bedrooms could be a bit better as a few door handles came off and the shower screen kept breaking. But this is only for information not a complaint at all.
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  • mouk

    Grace Illingworth 03 Jan 2024

    Stayed Dec 2023
    such a great chalet, great childcare, amazing hosts, there was absolutely everything we needed. would highly recommend x
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  • Very hospitable

    Martin Heffron 03 Jan 2024

    Stayed Dec 2023
    The standout aspect of Bear Lodge has to be the staff. From the moment we arrived to the moment we left the staff were polite, friendly, attentive and engaging. Always smiles and greetings no matter the time of day. Always there to help and answer questions and deal with any problems. This strong customer focus permeated everything they did from the reception staff through to housekeeping. Strong customer service seems to be a cornerstone of this hotel and makes such a difference to the whole experience. So a huge thank you to everyone at Bear Lodge for making our stay so pleasant. In terms of the hotel itself, there is a lot to recommend it. The location is fantastic. Truly ski to the door. The ski hire and boot room arrangement is first class and so hassle free. None of the dreaded queuing to hire or return equipment. All done on site and top end equipment. Good pool and spa facilities. The rooms are small and wardrobe/hanging space is very limited. However, all very modern and clean and housekeeping is excellent. Loved having coffee brought to the room every morning on the dot of 07:30 hrs. The layout of the hotel is a little unusual especially having the bar on the first floor and the dining room on the 4th floor. The bar area is also a little soulless. Not at all cosy and inviting, but again friendly bar staff. Undoubtedly a great deal of effort went into the menu for dinner and on occasion it met expectations. However, sometimes it seemed that the kitchen was overwhelmed. There were long waiting times between courses and some of the ambition was lost in the execution of the dishes. Notwithstanding, a great place to stay and again absolutely first class customer focus/service. Thank you to all of the incredibly hard working team at Bear Lodge.
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  • Perfect ski in ski out location

    Janey S 03 Jan 2024

    Stayed Dec 2023
    We loved the chalet it feels modern with spacious bedrooms. The chalet location for skiing is perfect and makes the start of the day so easy Every member of staff was warm friendly and always happy to help with any request. Huge thank you to Imogen, Jessie and Georgie for making us so welcome always smiling and happy to help Adam the chefs food was delicious and full of variety - we are going home kilos heavier Beckie was a fantastic host and manager and worked so very hard. Always on hand by WhatsApp and happy to make any requests happen A few suggestions Having the fire lit every evening would be great - the lounge and dining areas can be cold While it only happens once a year suggest a plan is made for guests on NYE - we felt a bit cut off and unable to go to town as the bubble stops at 4.20 and the night bus doesn’t start until 20.30. It would have been nice to have an arrangement of transport offered or some sort of party organised in the chalet Transport as above it is difficult to visit the town after skiing - it would be great for a driver to be available late afternoons until dinner Lighting in the rooms - very dark to do makeup either more light over the sink mirror or over the long mirror Water in the rooms - would be great to have a carafe refilled daily plus glasses
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  • Holiday

    B M 03 Jan 2024

    Stayed Dec 2023
    Brilliant chalet, staff are lovely, food was great aswell !
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  • Incredible Service, Lovely Holiday

    Tilly D 03 Jan 2024

    Stayed Dec 2023
    First time skiing for me and the service and kindness from the staff working in the chalet were incredible. Hazel, Tilly, Adam and Sophie were all incredible hosts, and cooks! Definitely recommend to anyone visiting Morzine.
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  • Wonderful holiday

    J H 03 Jan 2024

    Stayed Dec 2023
    A wonderful week. Staff were amazing. Really friendly and helpful. Every meal was delicious. Fab holiday all round.
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  • Amazing week!

    Ellie Fritz 03 Jan 2024

    Stayed Dec 2023

    Best holiday, service and chalet hosts, Kate and Lottie! The food was exceptional, gorgeous chalet hot tub was a great addition. Perfect New Year holiday!

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