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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic

    Jo Whittaker 14 Feb 2024

    Stayed Feb 2024
    Fabulous Chalet Host, great chalet, amazing food Could not have enjoyed it more. The chalet host, Sacha and food she cooked coukd really not have been any better, nothing was too much trouble
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  • VIP Booking Staff so Amazing and the perfect Chalet for a large group

    Helen Helen 14 Feb 2024

    Stayed Jan 2024
    I truly cant thank Louise, Millie and all the staff I dealt with at VIP ski recently when we booked our group holiday - the booking process was effortless, everyone was so helpful, came back to me quickly with answers to our questions (even though I must have driven them crazy as trying to get answers out of 14 people is like herding cats!) The Chalet - No7 Bellevarde was beautiful, stunning accommodation, great location - again the Chalet staff were incredible and made our stay the best it could have been. They were all informative, beyond helpful, a truly great bunch, I also have to give a special mention to the drivers, who were just lovely.. All in all a 10/10 experience from start to finish
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  • Best team yet

    J F 14 Feb 2024

    Stayed Feb 2024
    An amazing holiday in Le Manoir, great staff, fun, engaging and great cooks. The full team in Morzine looked after us all brilliantly from start to finish. The sun shone, the snow was lovely on the slopes and the glass of rose in the hot tub was a perfect finish to the day. Thank you.
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  • Sun & Snow Val d’Isere

    Martin Ayre 13 Feb 2024

    Stayed Feb 2024
    We thought the resort rep Hannah was excellent, chalet staff were always cheerful and helpful. The menu for the size of kitchen and the number of quests was overly ambitious. Ski hire via oxygene was convenient but not up to standard expected on quality and selection. Chalet facilities , transfers to airport and minibus pickup throughout the resort were excellent.
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  • A brilliant way to celebrate a birthday !

    Sheila Simison 13 Feb 2024

    Stayed Jan 2024
    We could not have asked for more in making this the best birthday celebration week from a fantastic chalet team and from our VIP ski hosts. It was a fabulous chalet in a great location. We were given such a warm welcome and Hannah, Charlotte and Jacob were just lovely with their delicious meals, banter and we loved them joining in the "Killers" singing and dancing ! The conciege service was an added very welcome bonus as was the pool, steam room and hot tub. We loved everything and we cannot thank you enough for making it such a special week for us all especially me, the birthday girl !
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  • A hell of a lot more than the “Bear Necessities”

    David Robinson 13 Feb 2024

    Stayed Jan 2024
    Yet another splendid week with VIP, chalet was roomy and comfortable with easy access to the slopes and lifts. Wilf or host and his entourage of occasional female helpers was little short of exceptional ! Indeed the whole of the staff at Bear Lodge were amazing, we were particularly impressed with the support we received when our of or group was hospitalised with a dislocated shoulder . After rising like Phoenix from the ashes of administration brand VIP goes from strength to strength! A mention also for the excellent staff at the booking office, We have already signed up for a week in Avoriaz for 2025!
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  • A fantastic ski holiday

    A E W 13 Feb 2024

    Stayed Feb 2024
    Thanks to the Bear Lodge team and Les Arcs for a wonderful holiday. The atmosphere, facilities and staff at Bear Lodge were all fantastic.
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  • Ski bums reunited

    David Myers 13 Feb 2024

    Stayed Feb 2024
    Great holiday, staff were amazing nothing was too much trouble or a problem. A real credit to the company
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  • Fantastic holiday

    stuart wade 13 Feb 2024

    Stayed Jan 2024
    Once through the hell of Geneva airport we were treated to the VIP experience we have become accustomed to over the years we have booked with them. Our chalet was excellent, all the facilities were well run and tailored to our needs. Maisey, assisted by Izzy, looked after us extremely well. We are already booked with VIP for next year.
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  • Great VIP experience

    M G 13 Feb 2024

    Stayed Feb 2024
    Bear Lodge is in the perfect location in Les Arcs 1950. Great ski in/ski out. The complimentary ski guiding was excellent. Laurent and Phil from ESF were excellent guiders and catered to our needs. The VIP staff were excellent from the off. Starting with meeting us at Geneva airport and taking us to our hotel. On arrival our bags were taken straight to our rooms for us. The rooms were spacious, comfortable and luxurious. Breakfast, Afternoon tea and Evening meals were all very good. (occasionally the dishes could be a little hotter, but this was put right when asked) The staff all worked very hard to accommodate our needs and were always happy and hard working. The Bar was good value for money and the facilities such as pool, sauna and cinema were all great and used by all of us in our party. We will definitely use VIP SKI again (this was our 3rd time) and would definitely come back to Bear Lodge.
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