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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Ski bums reunited

    David Myers 13 Feb 2024

    Stayed Feb 2024
    Great holiday, staff were amazing nothing was too much trouble or a problem. A real credit to the company
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  • Fantastic holiday

    stuart wade 13 Feb 2024

    Stayed Jan 2024
    Once through the hell of Geneva airport we were treated to the VIP experience we have become accustomed to over the years we have booked with them. Our chalet was excellent, all the facilities were well run and tailored to our needs. Maisey, assisted by Izzy, looked after us extremely well. We are already booked with VIP for next year.
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  • Great VIP experience

    M G 13 Feb 2024

    Stayed Feb 2024
    Bear Lodge is in the perfect location in Les Arcs 1950. Great ski in/ski out. The complimentary ski guiding was excellent. Laurent and Phil from ESF were excellent guiders and catered to our needs. The VIP staff were excellent from the off. Starting with meeting us at Geneva airport and taking us to our hotel. On arrival our bags were taken straight to our rooms for us. The rooms were spacious, comfortable and luxurious. Breakfast, Afternoon tea and Evening meals were all very good. (occasionally the dishes could be a little hotter, but this was put right when asked) The staff all worked very hard to accommodate our needs and were always happy and hard working. The Bar was good value for money and the facilities such as pool, sauna and cinema were all great and used by all of us in our party. We will definitely use VIP SKI again (this was our 3rd time) and would definitely come back to Bear Lodge.
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  • The magic of The Manoir in Morzine

    Claire Trotman 13 Feb 2024

    Stayed Jan 2024
    Our stay in Morzine was a brilliant experience, thanks largely to our incredible chalet team - Poppy, Shaun, and Lenny. Their service was exceptional and their knowledge of the resort was really helpful throughout the week when planning our days on the slopes. The Manoir itself was a gem, offering a unique, character-filled alternative to the typical pine-clad chalets we visit. Although its a large property, it still felt cosy - we loved the hot tub on the terrace and the cinema/games room downstairs - perfect to unwind after a day of skiing. The team provided some excellent meals - breakfast, afternoon tea and dinner - and did a brilliant job catering to my husbands dietary requirements. We booked The Manoir on a room-by-room basis, and got lucky with the 4 other couples sharing with us - they were great and we enjoyed getting to know everyone during our stay. Despite the absence of new snow during our week, the bluebird weather was perfect, and the higher slopes had great snow conditions. It's a 5 minute walk to The Pleney gondola (maximum 10 mins if you're clunking along in your ski boots!), so a great location for skiing in Morzine. You can also walk a little further for the Super Morzine which will take you to Avoriaz. We did this on a couple of days, but were aware you could also hop on a 10 min bus from outside the chalet. Another amazing holiday with VIP and we can't wait to book another trip for 2025!
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  • Excellent Time

    ian papworth 13 Feb 2024

    Stayed Jan 2024
    Our chalet host Joe was excellent, dealing with our diverse eating requirements extremely well and creating an excellent Chocolate Cake for my birthday, supplemented by Annabelle's kind gift of a bottle of champagne. Indeed, Annabella and her team were also excellent, having to deal with a number of maintenance issues in our room. It was these maintenance issues that really pulled the holiday chalet experience down, with a smell of sewage in our room, only fixed by the plumber's visit mid week, niggles with the door lock and loose toilet roll holder, were both quickly fixed, but the heated towel rail, operated by BlueTooth was a nightmare, not being able to be programme and stay on. It defeated the collective 'might' of VIP, but not my wife, who managed to get it to come on for an hour, when manually programmed. Bit of a pain, especially in the middle of the night! Millie was spot on re the weather, with beautiful sun and good snow, so excellent skiing.
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  • Morgan Family Holiday

    Adam Morgan 13 Feb 2024

    Stayed Feb 2024
    Overall the holiday and stay at Beluga was great! The nannies in particular were fantastic. The chalet staff, Daisy and James were also great. Couple of things we noticed, the chalet temperature was very hot, and difficult to control. The food was ok, to be honest for the price we expected a little more and possibly a chef. VIP were great at helping with luggage, ski and boot return. All the staff we met were very friendly and helpful.
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  • Wonder stay!

    Hollie Hamilton 12 Feb 2024

    Stayed Feb 2024
    Our group had an amazing week with Louis & Holly looking after us so well throughout. The food was incredible and it was so nice to come in from a days skiing to delicious afternoon tea everyday. Thanks so much for a great stay!
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  • Fantastic as always

    C Pearson 12 Feb 2024

    Stayed Feb 2024
    Another fantastic stay at the beautiful Manoir, where we were looked after by Fynn, Sophie and Poppy for whom nothing was too much trouble. They were hugely accommodating and even rose to the challenge of compiling a multi-round quiz for us one evening! We always have a brilliant time at The Manoir and this trip was no exception. 5 Stars
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  • A fantastic ski chalet experience from start to end!

    Lisa Lewis 11 Feb 2024

    Stayed Feb 2024
    From our transfer from the airport to our farewells at the end of our stay - we were thoroughly looked after by an attentive, friendly and talented VIP team - namely Anna, Kate and Lottie. Nothing was too much for them. Our chalet was superbly positioned, with a lovely interior design, warm and very clean. Anna helped us collect our ski equipment and pointed out the local access points, which we were very grateful for. The canapés and champagne nights were a real treat and each night we were made a delicious three course meal, all fresh ingredients and beautifully presented. The free flowing wine was appreciated! Every afternoon we looked forward to freshly baked cake which was always delicious. VIP have done a fantastic job selecting chalets and training their staff - we would thoroughly recommend organising a ski holiday through the company.
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  • Amazing Le Manoir!

    Gill Siebert 11 Feb 2024

    Stayed Feb 2024
    This chalet is perfection. We’ve been before and every time it’s just the best. Chalet staff are superbly briefed, the food is delicious and they make the holiday so relaxing. The Manoir itself is as comfortable as it is stunning - if you haven’t been, go!!
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