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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • The magic of The Manoir in Morzine

    Claire Trotman 13 Feb 2024

    Stayed Jan 2024
    Our stay in Morzine was a brilliant experience, thanks largely to our incredible chalet team - Poppy, Shaun, and Lenny. Their service was exceptional and their knowledge of the resort was really helpful throughout the week when planning our days on the slopes. The Manoir itself was a gem, offering a unique, character-filled alternative to the typical pine-clad chalets we visit. Although its a large property, it still felt cosy - we loved the hot tub on the terrace and the cinema/games room downstairs - perfect to unwind after a day of skiing. The team provided some excellent meals - breakfast, afternoon tea and dinner - and did a brilliant job catering to my husbands dietary requirements. We booked The Manoir on a room-by-room basis, and got lucky with the 4 other couples sharing with us - they were great and we enjoyed getting to know everyone during our stay. Despite the absence of new snow during our week, the bluebird weather was perfect, and the higher slopes had great snow conditions. It's a 5 minute walk to The Pleney gondola (maximum 10 mins if you're clunking along in your ski boots!), so a great location for skiing in Morzine. You can also walk a little further for the Super Morzine which will take you to Avoriaz. We did this on a couple of days, but were aware you could also hop on a 10 min bus from outside the chalet. Another amazing holiday with VIP and we can't wait to book another trip for 2025!
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  • Excellent Time

    ian papworth 13 Feb 2024

    Stayed Jan 2024
    Our chalet host Joe was excellent, dealing with our diverse eating requirements extremely well and creating an excellent Chocolate Cake for my birthday, supplemented by Annabelle's kind gift of a bottle of champagne. Indeed, Annabella and her team were also excellent, having to deal with a number of maintenance issues in our room. It was these maintenance issues that really pulled the holiday chalet experience down, with a smell of sewage in our room, only fixed by the plumber's visit mid week, niggles with the door lock and loose toilet roll holder, were both quickly fixed, but the heated towel rail, operated by BlueTooth was a nightmare, not being able to be programme and stay on. It defeated the collective 'might' of VIP, but not my wife, who managed to get it to come on for an hour, when manually programmed. Bit of a pain, especially in the middle of the night! Millie was spot on re the weather, with beautiful sun and good snow, so excellent skiing.
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  • Morgan Family Holiday

    Adam Morgan 13 Feb 2024

    Stayed Feb 2024
    Overall the holiday and stay at Beluga was great! The nannies in particular were fantastic. The chalet staff, Daisy and James were also great. Couple of things we noticed, the chalet temperature was very hot, and difficult to control. The food was ok, to be honest for the price we expected a little more and possibly a chef. VIP were great at helping with luggage, ski and boot return. All the staff we met were very friendly and helpful.
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  • Wonder stay!

    Hollie Hamilton 12 Feb 2024

    Stayed Feb 2024
    Our group had an amazing week with Louis & Holly looking after us so well throughout. The food was incredible and it was so nice to come in from a days skiing to delicious afternoon tea everyday. Thanks so much for a great stay!
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  • Fantastic as always

    C Pearson 12 Feb 2024

    Stayed Feb 2024
    Another fantastic stay at the beautiful Manoir, where we were looked after by Fynn, Sophie and Poppy for whom nothing was too much trouble. They were hugely accommodating and even rose to the challenge of compiling a multi-round quiz for us one evening! We always have a brilliant time at The Manoir and this trip was no exception. 5 Stars
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  • A fantastic ski chalet experience from start to end!

    Lisa Lewis 11 Feb 2024

    Stayed Feb 2024
    From our transfer from the airport to our farewells at the end of our stay - we were thoroughly looked after by an attentive, friendly and talented VIP team - namely Anna, Kate and Lottie. Nothing was too much for them. Our chalet was superbly positioned, with a lovely interior design, warm and very clean. Anna helped us collect our ski equipment and pointed out the local access points, which we were very grateful for. The canapés and champagne nights were a real treat and each night we were made a delicious three course meal, all fresh ingredients and beautifully presented. The free flowing wine was appreciated! Every afternoon we looked forward to freshly baked cake which was always delicious. VIP have done a fantastic job selecting chalets and training their staff - we would thoroughly recommend organising a ski holiday through the company.
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  • Amazing Le Manoir!

    Gill Siebert 11 Feb 2024

    Stayed Feb 2024
    This chalet is perfection. We’ve been before and every time it’s just the best. Chalet staff are superbly briefed, the food is delicious and they make the holiday so relaxing. The Manoir itself is as comfortable as it is stunning - if you haven’t been, go!!
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  • Fantastic ladies who made our holiday easy and special

    Natasha Reeve-Gray 11 Feb 2024

    Stayed Feb 2024
    We would have given the holiday 5*. The reason we didn’t was due to two things: 1. This is really simple and small but would have made all the difference - no cafetière! To the people in charge: if you have coffee drinkers they just want a big pot in the morning that is hot and can deliver multiple cups! Without one it’s a pain for everyone - not only did we have to keep interrupting the ladies who looked after us, emptying emptying capsules - refilling tank etc. it’s also super expensive for you! We did say day 1 and were promised one - which never materialised all week. Plus you have bags of ground coffee that can’t be used! 2. Oh my god - the comings and goings ALL DAY LONG of people borrowing stuff, popping in for something who had nothing to do with the ladies who looked after us, made it feel more like a communal living situation rather than a 5* experience. We totally understand that storage is shared - but we’ve rented this for a week and expected it to feel a bit more like ours! A suggestion: only come in when the girls are here (so 7am - 11am, and again from 5pm - and make yourselves known!). Mainly though we have to give the ladies a 5*! Delightful, easy company and hard-working. Made it very special, for example noticing that we needed a sheet and a duvet on our bed (thank you Lottie). Making some lovely meals, presenting them beautifully and always being charming, warm and accommodating (thank you Ella and Violet too!). We also should give the guys a mention who did the pool for us - thank you!
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  • A perfect week!

    A R 11 Feb 2024

    Stayed Feb 2024
    Another great week away with VIP! We were looked after superbly well by the lovely Lauren. She produced amazing meals, kept the place clean and orderly and was a pleasure to spend time with! The chalet was smart and comfortable and we could never tire of the fantastic views…can’t wait to come back!
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  • Superb from start to finish

    Sarah B 11 Feb 2024

    Stayed Feb 2024
    VIP were excellent from the moment they picked us up at the airport to the moment we returned. The chalet was beautiful. Plenty roomy for all 12 of us and the chalet staff were so flexible with us. With 4 kids ages 3-9 they were really accommodating particularly on mealtimes. Staff were friendly, engaging and always happy to help. Access to the concierge service was a dream as it meant we didn’t have to lug all the skis back every evening. Thanks for making our holiday stress-free!
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