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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent holiday

    Dan Bernard 05 Mar 2024

    Stayed Feb 2024
    This is our first ski holiday with VIP Chalets. We found the whole set-up extremely well-run, the staff uniformly friendly, helpful and accommodating, and the chalet, food and wine good. The other chalet guests were very nice and a good mix. We will use VIP Chalets again.
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  • Amazing r

    Jonathan Hart 04 Mar 2024

    Stayed Feb 2024
    Just got back from the most amazing week, the chalet was gorgeous in an ideal location. The food and drink was fantastic and alternatives were always offered to those who wanted with no fuss. The real stars of the week for me are the amazing team, Lottie, Katie, Charlie, marlie and Alex were just fab and we never stopped laughing, a real testament to the VIP brand. I would certainly return in a heartbeat.
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  • A Fabulous Ski Holiday at Bear Lodge

    D B 04 Mar 2024

    Stayed Feb 2024
    We had a wonderful holiday experience at Bear Lodge. It is a superb hotel, conveniently situated close to lifts and a variety of slopes, offering a wide range of skiing, which for me was very enjoyable. My wife, who is a non-skier found an array of things to do, including spending time in the excellent wellness centre, visits into the alpine village, a trip up to Arc 2000 via the gondola and down to 1800 on the free bus. The hotel staff were very welcoming, helpful and friendly, always finding time to stop and have a chat about our day, nothing was too much trouble. It was so handy having the ski boot room opening right out onto the slopes. It would however, have been helpful for there to be some metal steps leading up to the slope, instead of there just being mats on the snow which slid down, making it unstable to walk on.
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  • Yogi

    David Hudson 04 Mar 2024

    Stayed Feb 2024
    Everything was excellent apart from the flight information (API) which had to done completely twice. That is ridiculous for 8 people when the whole holiday is booked as a package. Not necessary when booking return flights normally
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  • Another super holiday with VIP Ski

    John Foster 04 Mar 2024

    Stayed Feb 2024
    The chalet enjoyed a great location just a few minutes walk to the slopes, and also right in the top part of Val d”Isere town. Clean, modern with 3 bedrooms a kitchen plus dining area and lounge which were all very spacious. Our chalet host was excellent. Selena was extremely pleasant and easy going and made us feel very much at home. She looked after everything and wanted to ensure anything we required was catered for. Food and wine were really good and the “honesty bar” for extras such as beer was a handy idea. Annabelle the Manager visited every evening to check all OK and was brilliant on recommending venues and asking the concierge to book us restaurants and tables. I guess the only slight niggle was the outgoing transfer from Geneva which was delayed due to an incoming flight and also waiting for the coach. Once we arrived in Val our suitcases etc. were brought up to our rooms for us (and likewise on the return) which saved some effort!. We would have zero hesitation in booking again. Lastly … thanks so much once again to the whole Team involved.
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  • Dad n Lad holiday

    richard houston 04 Mar 2024

    Stayed Feb 2024
    The resort, Hotel, Skiing, etc was Fab.. The Hotel in particular, is in a Fabulous location right on the slopes! The only reasons it wasn't a 5 out of 5: 1. The Ski hire cost was way more than it normally is at other places - I guess 'cos you have a captured audience at the Hotel, but still! 2. I gave my Ski boots and binding back after 2 days [kept the snowboard on hire tho] - but didn't get any refund for this? That was disappointing. 3. The menu wasn't all too much to my liking but I guess that is subjective. 4. Free Wine with the meal is good but not a cold beer with the meal? Having to run down stairs to the bar to get your drinks before going to get your meal is a pain - or there was the choice to order the beer in the Restaurant but wait 15mins for the beer you ordered to eventually turn up Lauren our waitress in the Restaurant, was wonderful by the way - Thanks Lauren!! All in all, Thanks for as lovely trip
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  • Great Holiday

    Allan Thomas 04 Mar 2024

    Stayed Feb 2024
    Great Hotel + excellent service from the staff
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  • excellent

    Geoff Banks 04 Mar 2024

    Stayed Feb 2024
    excellent chalet service
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  • Family ski vacation

    Nicolas Brown 04 Mar 2024

    Stayed Feb 2024
    Another great ski holiday with VIP ski. Our chalet host Harriet was delightful and made us feel extremely welcome. Nothing was too much trouble and always with a smile. Accommodation and location of chalet was fantastic. Concierge were very helpful. Annabelle made sure everything ran smoothly.
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  • A perfect week at Bear Lodge.

    Leigh Williams 04 Mar 2024

    Stayed Feb 2024
    We had the most wonderful week at Bear Lodge. Our chalet host Ellie was excellent, making us feel so welcome and was able to fulfil our requests. The facilities were great, the ski in / ski out boot room was just perfect and the wellness centre is superb, especially for a non skier like myself.
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