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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Superb stay, excellent chalet, perfectly hosted!

    Paul Bray 08 Mar 2024

    Stayed Feb 2024
    Thank you for a perfect trip, there was not a thing to complain about. Suite Baloo catered perfectly for our needs (four adults and one child). Well equipped, clean, spacious enough (although probably would suggest removing a couple of dining chairs when not at capacity) The location is ideal, genuine ski in, ski out. On arrival we sorted ski hire in minutes (in the boot room on site) and were ready to go the following morning. Eve was an excellent host, very friendly and welcoming, chatty/engaging and informative about the local area and slopes! Also a superb cook and baker, some of those baked treats were incredible! She also managed to cater for fussy eaters and those with dietry requirements. Thank you Eve, you were a big hit particularly with Blake. Ellie also did a great job on the day Eve had off. I was impressed by VIP from the moment we booked but the execution in resort was faultless. As an aside we did book and pay for Bear Cubs but didn't end up using the service but would highly recommend to other parents based on what we saw and heard when in resort. Thank you again for an excellent trip.
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  • Louie and Holly made my vacation

    Tristian Pagan 07 Mar 2024

    Stayed Mar 2024
    Staying at the Bellevarde was wonderful and had beautiful views but Louie and Holly made the experience over the top amazing. They did an amazing job of preparing amazing meals that everyone in our group could enjoy even with the multitude of allergies and dietary requirements. They were always quick to offer help and suggestions to make everyone experience superb. I am truly grateful that we were lucky enough to have them as our Chalet staff.
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  • Over the top customer service!

    Gary Pagan 07 Mar 2024

    Stayed Mar 2024
    I have had the privilege to spend a week with VIP Ski, Louis and Holly our in house team were pure magic. Their genuine care for our family, the amazing food, and over the top interest in ensuring our genuine happiness truly made the experience worthwhile. I can't wait to come back.
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  • The best people ever!!!

    Delia Large-Hart 07 Mar 2024

    Stayed Mar 2024
    I can’t possibly say enough about this vacation. If the skiing, apres ski, views, and chalet weren’t incredible enough to warrant a five star review, then Holly & Louie pushed the bar higher than possibly imagined! They were so kind and lovely, they made our trip absolutely amazing, and they kept us laughing and told us all the secrets of the areas…. I’m so grateful and am not sure I can vacation anywhere else after having been here! Thank you for the most amazing experience!
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  • Weeks holiday in Les Arcs

    sally leech 06 Mar 2024

    Stayed Feb 2024
    We had read some disappointing reviews about The Bear Lodge in Les Arcs. Our son is working there for the season so we were going to stay whatever the reviews. We were delighted with everything. The collection from the airport despite out flight delay. Our room was clean, comfortable and spacious with a wonderful view. Sorting skis etc was easy. We loved the ski in/out. The best thing was the wonderful group of young people working in the hotel. From the concierge staff, bar staff, kitchen staff, waiting staff and the housekeepers. They were all cheerful, polite and helpful. We had a wonderful week with you. Thank you VIP.
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  • Fantastic Week at Bear Lodge

    Joanna Poole 06 Mar 2024

    Stayed Feb 2024
    From being met at the hotel on arrival and throughout the week the welcome and feeling of nothing was too much trouble continued. Chalet Oso was just perfect for our group - allowing those of us that ski less to have lots of relaxing downtime as well as being able to use the wonderful spa facilities in the hotel. Perfectly located for skiing, right on the slopes and a couple of minutes walk from the pretty village. Our Chalet Host Robbie was fantastic (assisted by the lovely Jemima), again nothing was too much trouble and he went above and beyond to accommodate our particular requests. The bar staff (Ash and Ewan in particular) were always so friendly as was everyone I met on reception. Thank you VIP Ski and especially the whole team at Bear Lodge!
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  • 5 stars

    Christie Findlay 06 Mar 2024

    Stayed Feb 2024
    The chalet was lovely and very tastefully finished with an interior to compliment the surroundings. The food was excellent, our hosts were very accommodating and couldn’t help enough. Would definitely recommend VIP Ski to others.
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  • Excellent holiday

    Dan Bernard 05 Mar 2024

    Stayed Feb 2024
    This is our first ski holiday with VIP Chalets. We found the whole set-up extremely well-run, the staff uniformly friendly, helpful and accommodating, and the chalet, food and wine good. The other chalet guests were very nice and a good mix. We will use VIP Chalets again.
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  • Amazing r

    Jonathan Hart 04 Mar 2024

    Stayed Feb 2024
    Just got back from the most amazing week, the chalet was gorgeous in an ideal location. The food and drink was fantastic and alternatives were always offered to those who wanted with no fuss. The real stars of the week for me are the amazing team, Lottie, Katie, Charlie, marlie and Alex were just fab and we never stopped laughing, a real testament to the VIP brand. I would certainly return in a heartbeat.
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  • A Fabulous Ski Holiday at Bear Lodge

    D B 04 Mar 2024

    Stayed Feb 2024
    We had a wonderful holiday experience at Bear Lodge. It is a superb hotel, conveniently situated close to lifts and a variety of slopes, offering a wide range of skiing, which for me was very enjoyable. My wife, who is a non-skier found an array of things to do, including spending time in the excellent wellness centre, visits into the alpine village, a trip up to Arc 2000 via the gondola and down to 1800 on the free bus. The hotel staff were very welcoming, helpful and friendly, always finding time to stop and have a chat about our day, nothing was too much trouble. It was so handy having the ski boot room opening right out onto the slopes. It would however, have been helpful for there to be some metal steps leading up to the slope, instead of there just being mats on the snow which slid down, making it unstable to walk on.
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