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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Holly & Louie smashed it yet again!!

    Bradley Rumball 30 Mar 2024

    Stayed Mar 2024
    Second time away this year with VIP. I came away with the boys back in January and then again for a last minute Easter get away. It has to be said that Holly and Louie absolutely make the experience; VIP are so lucky to have them both as the experience could not be the same without. Look forward to coming away again soon!
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  • Excellent

    Barbara Watt 27 Mar 2024

    Stayed Mar 2024
    Fabulous birthday week and skiing holiday . Shout out to our chalet hosts James & Max who looked after us really well with amazing breakfast, tea and dinner which was perfectly prepared ,cooked & served.
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  • Chalet Ossetra

    Jason Davies 26 Mar 2024

    Stayed Mar 2024
    Fantastic holiday. Very well situated and stylish chalet. Easy access into the centre of Avoriaz. High point were our chalet hosts, Lottie and Zach. Great food, very attentive yet relaxed and fun to be around. They felt a big part of our holiday experience. A shout out to Alex who managed our transfer on the last day. Due to circumstances beyond anyone's control, he coped very well with the situation and got us on our way asap. Was surprised that no member of the management team assisted on site.
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  • Super chalet and well looked after

    Rosie Mason 26 Mar 2024

    Stayed Mar 2024
    Martha Char and Hannah were great hosts. Food was really good and kept chalet clean and tidy. They put up with our noisy crowd of family and friends. Hannah our chalet supervisor was attentive and the concierge service worked really well with bookings etc. We would return
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  • Faultless Holiday

    Samantha Naughton 26 Mar 2024

    Stayed Mar 2024
    We have just returned from a wonderful week in Val d’Isere. All aspects of our holiday ran smoothly from the booking, equipment & lift pass organisation, transfers to and from the airport, comfort and cleanliness of our chalet, food and proximity to the slopes. All the staff at VIP couldn’t not have been more helpful. To top it all, we had the lovely Sacha as our chalet host who was not only an amazing cook and host but fitted in like part of the family! This is the second time I have skied with VIP and I wouldn’t hesitate to recommend them.
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  • Incredible time!

    justine tucker 26 Mar 2024

    Stayed Mar 2024
    I have to say this was one of the most amazing family trips ever. From the moment we arrived until the moment we left we were taken care of by the best team possible. We had the most incredible chalet host Wilf!! The children all loved it. The skiing was just one part of the trip. Bears club with Christina was just so welcoming and fun for our daughter Raea. Raea never wanted to leave. The cinema club is just a wonderful evening activity for kids and it is so useful for us parents. The entire family were so sad to leave and we are already wanting to book next year and for longer. I have to say the VIP experience really was incredible. Thank you to all who help us and to Katie who was always on the end of the phone helping. WE LOVED IT THERE!
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  • Mountain Adventure

    W W 26 Mar 2024

    Stayed Mar 2024
    Loved the transportation, loved the chalet, loved the food, loved the pool and steam room, loved the location, loved the people working at the chalet. The only downfall of our trip was cleanliness. I used the sports facility nearby for swimming everyday as I had an injury earlier in the season so I showered there most days but when I did shower in bathroom attached to my room at The Farmhouse I noticed the shower floor in our bathroom looked to be quite orangey in spots near the edge and there was what appeared to be black mold growing at the wall and floor seam. When wiped with a dampened white Kleenex an orange sludge came up and a black sludge came up. The cleaning crew seemed to have avoided cleaning our shower floor and It seemed by the content amount on the Kleenex and from my experience of cleaning my own home and rentals in the past that it may have been missed for quite some time. There were other items of cleanliness that I would change if claiming a vip experience for guests and running this company but I won’t mention them because the overall experience was lovely and I really appreciate having the opportunity to visit such a beautiful place! Thank You!!!
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  • Incredible experience, great place

    Tobias Razvi 26 Mar 2024

    Stayed Mar 2024
    The team at VIP ski made this a trip of a lifetime for the group (12 in total). The organisation was seamless and the apartment itself was perfect for a larger group (even with some in bunk beds). Special shoutout to Tilly and Lenny, who were fantastic hosts, as well as being great cooks and always on hand to help.
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  • Top class!!!!

    Andrea Samuelson 25 Mar 2024

    Stayed Mar 2024
    Top class for everything! The chalet was brilliant - well proportioned and laid out. Views in both directions were a bonus. Our chalet host - Tristan - was superlative. Friendly, approachable, excellent at baking and serving up meals. Great chap all around! General facilities (pool, gym, hot tub etc) all very nice. Reasonably lucky with snow and weather. Will definitely book again!
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  • VIP aims high but misses the top mark

    E W 25 Mar 2024

    Stayed Mar 2024
    Bear Lodge is a fantastic location in Arcs 1950, ski in and ski out and a couple of minutes on foot to the village. The hotel is very clean and new and the pool and spa area I would give a 5/5. The bar is a little bland and lacks charm as did the dining room where we were not eating as we ate in our chalet apartment. The advertising blurb mentions a cinema room and it looked nice with big sofas but if it was every used for adults, we certainly weren't informed about it. Our chalet (Baloo) was extremely nice and very well designed - somebody had really thought where to put the plug points and there were plenty of nice touches. Our chalet girl was lovely (as were all the staff) and cooked well. Breakfast was very good but the evening menu weren't fantastic (and that's wasn't the cooking but the menu) - starters were over sized - it was like having two main meals - and just not that great and some odd main meals such as slow cooked lamb on a flat bread (more greek taverna than upmarket chalet) and the pudding on the last night was crossants with a sauce and ice-cream - more like the left overs being used up. If we don't return it will because of the menu not being good enough for what you are paying. The wine included was also not great. All in all, VIP seemed to be a well run company, good staff and Bear Lodge great - just put a bit more money into the chalet food please!
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