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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Our Best Family Christmas Ever!

    Anna Cayzer 30 Dec 2024

    Stayed Dec 2024
    What a magical Christmas week in Altitude Lodge. We really did have the most incredible week thanks to the dedication of VIP staff. Our week was not without adventure - we arrived on a late flight (our choice) to incredibly heavy snowfall making the transfer to resort almost impossible but the VIP team had it all in hand. We were still fed incredibly well despite the very late arrival and all the staff were on hand to greet us. The week continued in this format with all the staff going out of their way to make our stay and indeed Christmas so much fun. The food, champagne, wine, on tap beer not to mention the toasted marshmallows and hotly contested quiz and presents for the children were all so appreciated. Adam, the chef and George, his sous chef were really fabulous. We didn't have one bad meal and we are a fussy family! Nia and Issy were wonderful hosts as was Lachlan. Morgan and Carly were just as incredible and a special thank you to Carly as my brother (also in our party) managed to leave his passport in the chalet only noticing on arrival at Geneva airport. Her quick thinking and organisation meant that the passport arrived very soon afterwards and my brother made the flight home with 2 minutes to spare! VIP - an incredible team in holiday mode and stressful situations! We can't wait to come back.
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  • Xmas with a Holly difference

    Gitte B 29 Dec 2024

    Stayed Dec 2024
    Fantastic Xmas in Val d’Isere staying in Aspen Loft 3 - what a gorgeous chalet, great location, fab food and the lovely Holly! Holly who puts up with all our weird habits, cooks a mean poached egg, is a master at dingbats and has the best all-round banter. Thank you Holly, you made the week extra special! Also a shoutout to Charlotte who skilfully stepped in and carried forth the banter, when Holly had time off! We wish you both a very happy New Year and all the best for your season in Val!
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  • Excellent all around!

    Tara ODonoghue 29 Dec 2024

    Stayed Dec 2024
    The chalet experience was perfect. Friendly, helpful staff and non-stop excellent, tasty food.
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  • 10/10 experience

    Lucy Mata 29 Dec 2024

    Stayed Dec 2024
    Best week ever. Thank you very much to everyone who was involved in making this such an amazing week. From the chefs like James and Chloe who made amazing food every day to all the hosts we had this week such as Alex, Jojo and Georgia who made us feel at home as well as all the drivers. This trip couldn’t have been more perfect. 10/10
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  • Best week ever!

    Mikey Mata 29 Dec 2024

    Stayed Dec 2024
    We had the most amazing time ever, felt really welcome and comfortable. We had the best chefs ever, James and Chloe, and the best chalet managers Alex, Jojo and Georgia. Thank you all for the best holidays ever!!
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  • Warm & Welcoming

    Alexandra Moore 29 Dec 2024

    Stayed Dec 2024
    An amazing family christmas. Paul (& Lottie) were exceptional hosts, providing a warm welcome and fabulous food every day. Aspen House was in an excellent location, easy access to the main lifts and the Val d’Isere centre. The concierge team were so helpful assisting with all admin. We would all definitely return!
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  • Fantastic chalet team

    Caoilfhionn O'Donoghue 29 Dec 2024

    Stayed Dec 2024
    We had a wonderful family Christmas and the team in number 8 couldn’t have been better to us. Thank you all.
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  • Christmas at Val D’Isere

    Anne O D 29 Dec 2024

    Stayed Dec 2024
    Our week with family was a fantastic experience. The staff at VIP were outstanding and couldn’t do enough for all of us.
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  • A Wonderful Stay at Bellevarde 3 with VIP Ski

    Emma Cain 29 Dec 2024

    Stayed Dec 2024
    Our stay at Bellevarde 3 was nothing short of fantastic. From the moment we arrived, the chalet felt warm and inviting. The rooms were always impeccably clean, and the atmosphere made it the perfect retreat after a day on the slopes. One of the standout aspects of our trip was the people – both the staff and the fellow guests made the week truly memorable. A special thanks goes to Tom, one of the chefs, who went above and beyond to ensure every guest felt welcome. He made a genuine effort to chat with all the guests, always asking how their day was in a friendly and engaging way. We were particularly impressed by how great he was with the children of other guests, taking the time to talk with them and making them feel included. His thoughtful and personable approach really stood out. The food was consistently excellent throughout the week, and the chalet hosts couldn’t have been more helpful, always on hand to assist with anything we needed. We also appreciated the convenience of the drivers, who made getting into town or back from skiing incredibly easy. Overall, our stay at Bellevarde 3 exceeded expectations. We thoroughly enjoyed our time and would highly recommend this chalet to anyone looking for a fantastic ski holiday with exceptional service.
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  • The Best Ski Holiday

    Rupert Howell 29 Dec 2024

    Stayed Dec 2024
    Penthouse Umka was really well equipped and ideal for 5-9 guests. The admin before arrival was superb (thanks Cam Ballard) with transfers, ski hire, lift passes and massages all pre-booked. The resort and the Bear Cove facilities were excellent. But what made our holiday exceptional were our chalet hosts Hebe and Kate. They were both delightful, helpful and fun - and great cooks! The food was superb. Thanks for giving us a great Christmas holiday! Rupert, Claire, Dom, Amy & Jack. X
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