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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Excellent

    Daniel Mcloughlin 04 Jan 2025

    Stayed Dec 2024
    Loved the stay here - so well designed convenient boot room and kids ski school so no trekking around. Staff were great Stuart was fantastic and Tom really looked after us for every meal. Would definitely come back.
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  • Lovely family holiday

    Rebecca James 04 Jan 2025

    Stayed Dec 2024
    Had a really excellent week at Bear Lodge. Had been a little anxious having read the Google reviews in the bus ok the way there… but could not have been further from our experience. Rooms were comfortable and spacious compared to many chalets; food choice was varied and good (probably just let the team know on days you’re short of time) and staff were lovely and very accommodating. Particular thanks to Tom, Matthew, Angus and Gianna, but the whole team were superb. Only areas for comment are pool (could be warmer) and collecting skis at 8.30 on the Monday is a bit rushed for the start of ski school at 9.15. If you could collect from 8, that would be a big help. Would use VIP again - communication excellent throughout.
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  • Exceptional chalet; fantastic hosts; incredible food

    M C 04 Jan 2025

    Stayed Dec 2024
    Thank you for a wonderful stay.
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  • Absolutely Amazing

    Samantha Doherty 04 Jan 2025

    Stayed Dec 2024
    Great Hotel. Great, friendly staff. Ski in ski out like you wouldn’t believe. Super close to 2 lifts. Close to village. Delicious food, great choice of menu and food every night saving the faff of finding somewhere for 2 nights. Lovely wine. Ski &boot service in the hotel, easy to get easy to return - brilliant. Very family orientated but also good for non family parties. Good hotel/chalet vibe not the pressure of the chalet dine together. Comfortable rooms. Bit too warm in the hotel on the downside and better if they sat young kids with other young kid families in the dining room as can be loud!! Nice to have the jacuzzi, pool etc (sauna closed when we went).Les Arcs very good, access to La Plagne quick. Great ski area. Overall would massively recommend to anyone looking for a comfortable, luxury holiday on the slopes. We will be back!!
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  • Great location, lovely staff

    Anna Wyse 04 Jan 2025

    Stayed Dec 2024
    Great location, works brilliantly with kids, ESF right from the hotel is amazing. Rooms are well Sized for skiing holiday, pool and wellness centre were great. Enjoyed the bar and games in there. Food was pretty good with good choices of heavier and lighter options. Only drawback was wait times for food in restaurant. 30-40 mins for cooked breakfast everday and 1 hr for kids food one night.
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  • Mega

    A H 04 Jan 2025

    Stayed Dec 2024
    Incredible chalet in ridiculously good location. Very well equipped and spacious. Properly ski in ski out and even very easy to pop in mid-ski-day. Lovely living areas with layout allowing people to have their own space when required! Staff were brilliant and attentive, and food was high end restaurant quality throughout the week. Finally - Peroni on tap a huge added bonus. :)
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  • Highly recommended!

    J C 03 Jan 2025

    Stayed Dec 2024
    We had a terrific stay and can’t recommend it more. The resort staff were absolutely lovely and took great care of us and our 2 year old. Katie was an instant favourite with our toddler. All the staff were thoughtful and considerate, and made sure that all of our needs were taken care of. The convenience of the resort also my our holiday very easy. The ski instructor came to our chalet every day to pick up our toddler for ski lessons. And everything was within a 5 min walk which made it very manageable with a young family.
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  • The best trip ever - thanks to VIP SKI!

    Katie Rotherham 03 Jan 2025

    Stayed Dec 2024
    We attended on a company trip as a large group, staying across multiple villas. The attention to detail and service of the team at VIP SKI was unmatched. The food was absolutely wonderful (I was full for the entire time) and the team was so accommodating and friendly, no matter our needy needs. It was amazing watching the process and how dedicated these young professionals are - and having everything we needed for our trip and the tips of our fingers. 10/10 service, location, cleanliness. We couldn't recommend enough and would LOVE to come back!
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  • Superb service in a warm and welcoming Lodge

    Laure B 31 Dec 2024

    Stayed Dec 2024
    We thoroughly enjoyed our week in Bear Lodge. It was our 2nd visit and we have booked a 3rd already. The team of staff really are the heart and soul of the company. Nothing is too much trouble, everyone is friendly and helpful, and the chalet hosts were superb. We loved that the ski hire was in the building so no carrying boots/skis around the village, and the boot room is properly ski in/out. The food was all delicious and not having to shop, cook or wash up was such a treat.
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  • High comfort, high convenience, high relaxation

    Christopher Johnson 30 Dec 2024

    Stayed Dec 2024
    Wonderful Xmas week in Val d’Isere, helped massively by the superb chalet experience with VIP at Aspen House. Our chalet hosts were highly conscientious, and it was such a welcome treat to be fed and looked after by them. Xmas tree was a really nice touch. Super location for the slopes just a short walk away. All the staff at VIP were super helpful! Can’t recommend enough, we will be sad if we do not return. Bravo!
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