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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Lovely chalet hotel for families

    P D 26 Jan 2025

    Stayed Jan 2025
    We loved the wake-up cups of tea, day care for our children, abundant food (& wine!), pyjama club, swimming pool, heated boot lockers, piste-side location and friendly, helpful staff - so many great things on offer here! We felt very well looked after- thank you Bear Lodge team :)
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  • What a fabulous time!

    Mark Bowen 26 Jan 2025

    Stayed Jan 2025
    A great week in a great chalet. Becca was a most outstanding host. She was completely focussed on making sure we had the best time and nothing was too much for her. I would thoroughly recommend this chalet. VIP service all the way from Becca!
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  • Thanks to all the staff

    Sal Fyffe 26 Jan 2025

    Stayed Jan 2025
    We had an amazing week and that’s always down to the people you meet and most importantly the staff who couldn’t have done anything more. Another great holiday with VIP
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  • The most amazing experience

    Katie Findlay 26 Jan 2025

    Stayed Jan 2025
    Every aspect of our holiday was 10/10. The concierge team was so attentive and helpful. Our chalet host Robbie was beyond exceptional. Our group had a fantastic time and would love to come back someday.
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  • Magical vacation in Val d’Isere

    Darcie Todd 26 Jan 2025

    Stayed Jan 2025
    We loved our time in Val d’Isere - a beautiful chalet, wonderful food and truly the loveliest hosts! Robbie and Lottie were so nice and took great care of us. We can’t wait to return!
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  • A Great Week with Friends and a 3 year old

    Charlie Catterall 26 Jan 2025

    Stayed Jan 2025
    We had a great week with VIP. All the staff we met were lovely and super helpful. The whole experience was made seem less and helped us really enjoy our holiday. Holly our chalet host was hugely accommodating and did a fantastic job of looking after us. Special mention to Anna who was our nanny for our son Romy. She looked after him so well that it helped put us at such ease when leaving him, he was very happy on his days with her and didn't miss us at all. Highly enjoyable and would recommend.
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  • Such an incredible experience and every VIP staff member made it special

    Leanne Catterall 26 Jan 2025

    Stayed Jan 2025
    We loved every second of the holiday and it felt as if nothing was ever too much for the team. Anna really was the highlight, she took the time to get to know our son, making it feel very seamless and easy to leave him with her. She was so kind and thoughtful and made our trip so memorable. Thank you. Holly was the hostess with the mostest and was super professional, clean and kind. George was fun and made us laugh and the drivers Max, Tom and Harry were super friendly too. We had a great time and will deffs be back next year! Thank you.
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  • Holiday Review

    Liam Dey 26 Jan 2025

    Stayed Jan 2025
    Very good. Skiing was very enjoyable. Paul the host was very welcoming, funny and hospitable. The cooking was to a very high standard and any requests were taken into consideration. Very happy with Paul’s host work.
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  • Exceeded expectations

    Rajiv Shah 26 Jan 2025

    Stayed Jan 2025
    We were really well looked after by Freya and Jake in BV5. The food was outstanding and they went above and beyond to look after my group over the week. Everything from ski hire, the wellness centre facilities and hot tub were fantastic and enjoyed by all. We will definitely consider VIP again for our next season break.
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  • Amazing holiday with excellent hosts!

    Imogen Simpson 26 Jan 2025

    Stayed Jan 2025
    It was great from start to finish, Paddy, Hetty, Archie, Clarissa, Dylan and Rosa were always so friendly and helpful and nothing was too much, they made the holiday! The food was delicious and the chalet was so comfortable. We can’t wait to come back!
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