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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Epic hosts

    Harry Davies 26 Jan 2025

    Stayed Jan 2025
    The team have been absolutely fantastic. Paddy, Clarissa and Dillon were fantastic chefs and everyone we had in the chalet were amazing (Hetty, Archie, Rosa). A huge thank you from us.
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  • Amazing

    Louise Trinder 26 Jan 2025

    Stayed Jan 2025
    VIP helped to make a wonderful holiday even better. Avoriaz is a really fabulous resort with lots of very manageable slopes on the doorstep and so much more to explore if you venture a little further. We really couldn’t have felt more at home and expertly looked after by the gorgeous chalet team - Archie, Emily and Grace. Thank you so much. Sad to be leaving and would come back at the drop of a hat x
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  • Best trip ever

    Macy Perry 26 Jan 2025

    Stayed Jan 2025
    Thank you so much for our amazing stay here. We loved everything about it from the apartment to the sauna and spa downstairs to the amazing service. Lara was so great. She was always so friendly and helpful and great to chat to. She also cooked the yummiest breakfast and afternoon tea. Thank you so much and looking forward to hopefully staying with you again!
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  • Fantastic holiday!

    DAVID PACHTER 26 Jan 2025

    Stayed Jan 2025
    We had an absolutely fantastic trip. Huge thanks and shout out to all the staff at Bear Lodge, who were all fabulous- going above and beyond to make our stay perfect. Brilliant service, fantastic food and some great snow too! Thanks again guys, enjoy the rest of the season. Lisa and Dave
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  • Jake and Freya - amazing

    Jainil Patel 26 Jan 2025

    Stayed Jan 2025
    Everything absolutely fantastic. Jake and Freya were absolutely unbelievable hosts with their cooking and hospitality first class. The facilities were great, hot tub, sauna, steam room all on tap. Would definitely use again - again shout out to Jake and Freya - credit to the VIP team.
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  • Brilliant week, thank you!

    Elaine Cadbury 26 Jan 2025

    Stayed Jan 2025
    Comfortable, well equipped chalet. Our hosts, Poppy and Olly were excellent and the food delicious. We had a really great week. Thank you
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  • Trip with kids

    N M 26 Jan 2025

    Stayed Jan 2025
    We holidayed with a group of 14 people, 6 adults & 8 kids! Firstly the location is out of the world, ski in ski out convenience & balconies overlooking the slopes, amazing! The cleanliness was also incredible, the housekeeping team do a super job & the rooms are well laid out bright & spacious! The bar was enjoyable & the staff there were good fun. The ability to have your esf lessons right outside your door & in small groups is fantastic. The only disappointing area was the restaurant which caused daily inconvenience & was unfortunate given the ‘vip’ title it certainly could not be described as a vip experience. The early dinner slot for the kids whilst convenient was very poor, our kids had skied all day & needed to eat a substantial filling meal the offerings were poor & not suitable to children eg spinach pasta bake, 2 goujons! 3 nights out of 6 the kids were forced to chose the alternative menu which was plain pasta & cheese - not acceptable & not filling they lived off bread & butter. There was clearly an issue in the kitchen as it took 30 + mins to bring kids desserts (6 bowls of ice cream) The same problem occurred daily at breakfast with extremely slow service we had to adjust our wake up times to ensure we had eaten before needing to be out for lessons! When you ordered hot food (pancake, French toast, an egg, porridge) it took at least 30 mins each day to appear. Dinner was tasty but v small portion size & very slow, twice we had to skip dessert to be back to collect kids from cinema club at 9.30 The young staff in the restaurant were always v friendly & helpful but it was hard for them hearing the mixed reviews from guests every day when the issue clearly lay in the kitchen / management. Overall we had a great holiday & leave with very happy memories but will consider our options for next year carefully as we would expect a much higher standard of food in an elite hotel and some very small changes could improve things dramatically.
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  • Bear Lodge - great chalet and staff, let down by the food

    Thomas Gorman 26 Jan 2025

    Stayed Jan 2025
    I stayed in Bear Lodge for a week with my wife and two kids (aged 7 and 4) for a week. On the whole we had a great time and enjoyed staying in Bear Lodge with one major caveat. First the positives - the staff are all lovely, positive and fun. Particular mention to the amazing nannies in Bear Cubs who did a terrific job with our kids for the week when they weren’t skiing. The staff in the bar and restaurant were also terrific. The chalet itself is also ideal for a family of our size and ages - the rooms are well appointed and the location is amazing right on the slopes by two of the major chair lifts. The spa facilities are nice and the bar is well done (although a little lacking in atmosphere at times). Now the negative, which was only really one but it was significant. The food is just not up to the standard of the rest of the hotel and the chef / kitchen staff really let the whole experience down. My main issue was with the kids food which was often inedible for kids so they ended up eating plain pasta or bread. None of the kids meals came with vegetables and when we made a specific request for green vegetables we were twice told we couldn’t have any - the chef seems to think kids will eat some uncooked sliced peppers and carrots and that means no other veggies are required. The fact none were provided in the first place was bad, but to refuse to just stick some on when we requested it was pretty unacceptable. Now to the adult food - this was hit and miss. The breakfast is mostly good but for dinner we probably had 2-3 nice meals out of 7. The vegetarian options were particularly bad and one particular lowlight was fried rice which hadn’t been cooked before it was fried so it was totally inedible. In conclusion, Bear Lodge is a really well appointed and well positioned chalet hotel in a great resort with lovely staff, let down by the food. If they could sort out the catering it would be a 5 star review without a doubt.
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  • Excellent chalet staff

    Becca Mason 25 Jan 2025

    Stayed Jan 2025
    Our stay at the chalet was nothing short of perfection! From the cosy, beautifully maintained chalet to the stunning location right near the slopes, everything exceeded our expectations. The staff truly made our experience unforgettable. Betty and Alex were absolutely wonderful—always friendly, attentive, and eager to help with anything we needed, from sorting out ski gear to recommending the best spots on the mountain. They went above and beyond to make us feel welcome and looked after throughout our stay. Special mention must go to Chef Jack, who was an absolute star. He catered to every need and preference with such care and creativity, ensuring every meal was not only delicious but perfectly suited to everyone in our group. From hearty breakfasts to exquisite dinners, his cooking was a real highlight of our trip. This chalet is a gem, and the staff make it truly exceptional. We can’t wait to come back and would highly recommend it to anyone looking for a memorable ski holiday. Thank you, Betty, Alex, and Chef Jack, for making our stay so incredible!
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  • Bear Lodge holiday

    Stephanie Ensten 25 Jan 2025

    Stayed Jan 2025
    On arriving into Geneva airport, the concierge team were helpful and stayed in touch as we were concerned we may miss our transfer due to a long queue at passport control. All worked out and we left shortly after the scheduled departure time. Arrival at Bear Lodge was straightforward and check-in was smooth. We were lucky to get the final slot that evening to pick-up our ski hire (the guys at Intersport were very helpful indeed, but the online queueing system was a bit clunky). Having the ski hire within the hotel footprint was super helpful and a brilliant addition. Boot lockers great, but on two days we found that the boot warmers had not been on, meaning boots were damp from previous day. Our room was clean and well put together. The floor space is on the small side (considering two people plus kit), but the bed was much larger than expected and super comfortable. Bed linen was good, we would have preferred synthetic pillows and duvet (personal preference due to allergies). We had a chalet above us, and whilst it didn’t disturb our sleep, there was significant noice morning and night (sounding like furniture being dragged directly above us). The food offering was brilliant over the week, lots of choice and cooked very well indeed. The staff were attentive, but service was a little slow and disjointed at times. Appreciate difficult to coordinate all tables. Our morning coffee (lovely idea) was sadly forgotten on the first morning, concierge were again helpful in following up. Welcome and farewell drinks a nice addition. We’d have joined the quiz, but sadly the timings didn’t work out with our dinner sitting. Shower gel/hand soap was very nice. Would have been good to have some other little extras (cotton buds etc). Shower was great, although water was slightly lukewarm on two of the nights - unsure if this was due to others having used the hot water earlier in the evening. Being able to access the piste from the hotel was fantastic, and having such easy access to kit lockers was amazing. The wellness centre was brilliant, we liked and appreciated having the quiet hours. Thank you for the birthday cake, very kind. Overall a fantastic week, lots to love.
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