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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Holiday Review

    Liam Dey 26 Jan 2025

    Stayed Jan 2025
    Very good. Skiing was very enjoyable. Paul the host was very welcoming, funny and hospitable. The cooking was to a very high standard and any requests were taken into consideration. Very happy with Paul’s host work.
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  • Exceeded expectations

    Rajiv Shah 26 Jan 2025

    Stayed Jan 2025
    We were really well looked after by Freya and Jake in BV5. The food was outstanding and they went above and beyond to look after my group over the week. Everything from ski hire, the wellness centre facilities and hot tub were fantastic and enjoyed by all. We will definitely consider VIP again for our next season break.
    Read more…
  • Amazing holiday with excellent hosts!

    Imogen Simpson 26 Jan 2025

    Stayed Jan 2025
    It was great from start to finish, Paddy, Hetty, Archie, Clarissa, Dylan and Rosa were always so friendly and helpful and nothing was too much, they made the holiday! The food was delicious and the chalet was so comfortable. We can’t wait to come back!
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  • Epic hosts

    Harry Davies 26 Jan 2025

    Stayed Jan 2025
    The team have been absolutely fantastic. Paddy, Clarissa and Dillon were fantastic chefs and everyone we had in the chalet were amazing (Hetty, Archie, Rosa). A huge thank you from us.
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  • Amazing

    Louise Trinder 26 Jan 2025

    Stayed Jan 2025
    VIP helped to make a wonderful holiday even better. Avoriaz is a really fabulous resort with lots of very manageable slopes on the doorstep and so much more to explore if you venture a little further. We really couldn’t have felt more at home and expertly looked after by the gorgeous chalet team - Archie, Emily and Grace. Thank you so much. Sad to be leaving and would come back at the drop of a hat x
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  • Best trip ever

    Macy Perry 26 Jan 2025

    Stayed Jan 2025
    Thank you so much for our amazing stay here. We loved everything about it from the apartment to the sauna and spa downstairs to the amazing service. Lara was so great. She was always so friendly and helpful and great to chat to. She also cooked the yummiest breakfast and afternoon tea. Thank you so much and looking forward to hopefully staying with you again!
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  • Fantastic holiday!

    DAVID PACHTER 26 Jan 2025

    Stayed Jan 2025
    We had an absolutely fantastic trip. Huge thanks and shout out to all the staff at Bear Lodge, who were all fabulous- going above and beyond to make our stay perfect. Brilliant service, fantastic food and some great snow too! Thanks again guys, enjoy the rest of the season. Lisa and Dave
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  • Jake and Freya - amazing

    Jainil Patel 26 Jan 2025

    Stayed Jan 2025
    Everything absolutely fantastic. Jake and Freya were absolutely unbelievable hosts with their cooking and hospitality first class. The facilities were great, hot tub, sauna, steam room all on tap. Would definitely use again - again shout out to Jake and Freya - credit to the VIP team.
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  • Brilliant week, thank you!

    Elaine Cadbury 26 Jan 2025

    Stayed Jan 2025
    Comfortable, well equipped chalet. Our hosts, Poppy and Olly were excellent and the food delicious. We had a really great week. Thank you
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  • Trip with kids

    N M 26 Jan 2025

    Stayed Jan 2025
    We holidayed with a group of 14 people, 6 adults & 8 kids! Firstly the location is out of the world, ski in ski out convenience & balconies overlooking the slopes, amazing! The cleanliness was also incredible, the housekeeping team do a super job & the rooms are well laid out bright & spacious! The bar was enjoyable & the staff there were good fun. The ability to have your esf lessons right outside your door & in small groups is fantastic. The only disappointing area was the restaurant which caused daily inconvenience & was unfortunate given the ‘vip’ title it certainly could not be described as a vip experience. The early dinner slot for the kids whilst convenient was very poor, our kids had skied all day & needed to eat a substantial filling meal the offerings were poor & not suitable to children eg spinach pasta bake, 2 goujons! 3 nights out of 6 the kids were forced to chose the alternative menu which was plain pasta & cheese - not acceptable & not filling they lived off bread & butter. There was clearly an issue in the kitchen as it took 30 + mins to bring kids desserts (6 bowls of ice cream) The same problem occurred daily at breakfast with extremely slow service we had to adjust our wake up times to ensure we had eaten before needing to be out for lessons! When you ordered hot food (pancake, French toast, an egg, porridge) it took at least 30 mins each day to appear. Dinner was tasty but v small portion size & very slow, twice we had to skip dessert to be back to collect kids from cinema club at 9.30 The young staff in the restaurant were always v friendly & helpful but it was hard for them hearing the mixed reviews from guests every day when the issue clearly lay in the kitchen / management. Overall we had a great holiday & leave with very happy memories but will consider our options for next year carefully as we would expect a much higher standard of food in an elite hotel and some very small changes could improve things dramatically.
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