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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Highly recommend this chalet and VIP staff

    J B Barlow 01 Feb 2025

    Stayed Jan 2025
    We loved this chalet. Swimming pool and sauna were great. Chef Paddy was brilliant. All the chalet girls …. Amelie, Clarissa, JoJo, Chloe were lovely. And Toby. And the drivers! We were looked after extremely well all week.
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  • Fantastic Stay

    Rich Phillips 01 Feb 2025

    Stayed Jan 2025
    Great location. Anything you need taken care of. Food better than most restaurants.
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  • Incredible Experience

    Brian Miller 01 Feb 2025

    Stayed Jan 2025
    The chalet is fantastic, but the team/staff made the experience. Betty, Eden, Jack, Tom, Eddie (and more) all did a wonderful job of getting to know each of us and maximizing our experience. They’re rich with area knowledge, quick with humor and took incredible care of us!!
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  • First Class!

    Anthony Plampton 01 Feb 2025

    Stayed Jan 2025
    The chalet crew were excellent, the food was great and we were well taken care of. Multiple times they went the extra mile.
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  • Fantastic!!

    Lou Monteagudo 01 Feb 2025

    Stayed Jan 2025
    Wonderful time. Excellent staff, very profesional, attentive and pleasant. The food was delicious. Hopefully we will be back!!
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  • Great family trip

    Sally Gramlick 01 Feb 2025

    Stayed Jan 2025
    Chalet very comfortable and food very good. For this price point of holiday there should be a minimum of one linen change and there was not. Only towel change once in the week Also would have like slippers or flip flops for going to pool.
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  • Best service and food

    Jack McCarthy 01 Feb 2025

    Stayed Jan 2025
    10/10
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  • Great holiday.

    Colin Hamilton 01 Feb 2025

    Stayed Jan 2025
    Fantastic holiday overall. This was our second year at Bear Lodge, first in the hotel after having stayed in Chalet Oso in 2024 and we have rebooked for 2026. Child care was again absolutely top notch, our girls loved bear cubs and the additional support of Pj club and or babysitter option for when we were having our evening meal really made the holiday. Staff all super friendly as always. Location amazing. Only things to improve - children’s meal choices were limited and the kids struggled to find something they liked most nights. Arrival night, I would recommend families with young children sit as early as possible, putting us at 8 was too late when the childcare option wasn’t available. Overall however the stay amazing and as I say we have already booked to return next year.
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  • Your staff are your greatest asset

    Julie Phillips 01 Feb 2025

    Stayed Jan 2025
    Charm personified. Had Angus, Tilly, and Eleanor waiting on us which was fabulous. Switched on, attentive, and fun. Exceeded expectations again and again and again. Housekeeping were super too. Thoroughly enjoyed our stay.
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  • A great family holiday, ski in ski out with an amazing team

    Charlotte Scott 01 Feb 2025

    Stayed Jan 2025
    We had a great time staying at Bear Lodge. It’s a great location very much on the piste and the team there are so friendly and happy to help. From the initial booking to the last day, everything ran very smoothly. In particular, the Bear Cubs crèche was great, our 1 year old daughter had a wonderful time and it meant we could enjoy skiing without worrying. I would definitely recommend VIP Ski and Bear Lodge.
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