On arriving into Geneva airport, the concierge team were helpful and stayed in touch as we were concerned we may miss our transfer due to a long queue at passport control. All worked out and we left shortly after the scheduled departure time.
Arrival at Bear Lodge was straightforward and check-in was smooth. We were lucky to get the final slot that evening to pick-up our ski hire (the guys at Intersport were very helpful indeed, but the online queueing system was a bit clunky). Having the ski hire within the hotel footprint was super helpful and a brilliant addition.
Boot lockers great, but on two days we found that the boot warmers had not been on, meaning boots were damp from previous day.
Our room was clean and well put together. The floor space is on the small side (considering two people plus kit), but the bed was much larger than expected and super comfortable. Bed linen was good, we would have preferred synthetic pillows and duvet (personal preference due to allergies).
We had a chalet above us, and whilst it didn’t disturb our sleep, there was significant noice morning and night (sounding like furniture being dragged directly above us).
The food offering was brilliant over the week, lots of choice and cooked very well indeed. The staff were attentive, but service was a little slow and disjointed at times. Appreciate difficult to coordinate all tables. Our morning coffee (lovely idea) was sadly forgotten on the first morning, concierge were again helpful in following up.
Welcome and farewell drinks a nice addition. We’d have joined the quiz, but sadly the timings didn’t work out with our dinner sitting.
Shower gel/hand soap was very nice. Would have been good to have some other little extras (cotton buds etc). Shower was great, although water was slightly lukewarm on two of the nights - unsure if this was due to others having used the hot water earlier in the evening.
Being able to access the piste from the hotel was fantastic, and having such easy access to kit lockers was amazing.
The wellness centre was brilliant, we liked and appreciated having the quiet hours.
Thank you for the birthday cake, very kind. Overall a fantastic week, lots to love.