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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Max was a trouper

    Lesley anne Halksworth 01 Feb 2025

    Stayed Jan 2025
    Really great week with VIP all staff were so friendly, food was great, we will be back.
    Read more…
  • Well done again VIP.

    Kevin Blackshaw 01 Feb 2025

    Stayed Jan 2025
    Once again, VIP have come good! Our hosts Harry, Emily and Henry proved the perfect people to be our people. All things were anticipated and the food was absolutely delicious. They were all a pleasure , always there to meet any of our needs. Good work.
    Read more…
  • Lovely week in Les Arcs

    Emma Leonard 01 Feb 2025

    Stayed Jan 2025
    Really enjoyable week in the Bear Lodge. We all loved the decor and design of the hotel. The boot room is the best I have ever seen! The cinema room also is a great feature to be enjoyed by kids and adults. There are a few thing that could bring the hotel up to 5star, towels to be changed more than once per week. The breakfast/dinner service could be slow and you had to ask a number of times for drinks etc. The food offering at breakfast needs to be extended to more options. Water in the bedrooms would be appreciated. The staff have been very friendly throughout the stay, especially Tilly, Aongus and Nathanial.
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  • Great Stay

    Julie Doran 01 Feb 2025

    Stayed Jan 2025
    A fantastic week in a lovely hotel. The staff were extremely friendly and helpful in particular Nathaniel and Tilly, only to name a few. Amenities like boot room, pool etc and cinema were brilliant. Sometimes food service was at times a little slow and requests had to be repeated and towels should be changed more than once but will absolutely be back.
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  • 5 star but…

    Jo Luff 01 Feb 2025

    Stayed Jan 2025
    Fabulous staff, very accommodating to my accessible needs. Great position - ski in ski out. Food was very good however limited choice for a fussy eater. Including something more simple each day, such as a pasta dish, would have been great. Also portions sizes varied widely from day to day so we wasted food quite a bit. Other than that, fantastic
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  • Fantastic

    Niall Finn 01 Feb 2025

    Stayed Feb 2025
    Staff extremely friendly and accommodating, especially Nathaniel’ ,Tilly , marshal , to name a few , Room cleaning excellent , towel change every two days would be preferable , All In all a fantastic week and we’ll be back
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  • Incredible holiday with VIP and our amazing host Ellie

    Georgie Wilkinson 31 Jan 2025

    Stayed Jan 2025
    I have been so happy with the incredible service we have been given our whole time here. For being greeted by Holly, who has been supportive and caring our whole time here checking up on us frequently. To becoming accustomed to cheese and truffles after every meal alongside such wonderful breakfasts. Not to mention the amazing cooking from our lovely host Ellie, and Millie when she has been here too, making a great team with efficiency and care. I’m going to miss experiencing it all! The chalet is lovely and any issues have been sorted very quickly which has been appreciated. There are some extra things that could be added for ease, such as a place to hang coats, store helmets and more space for shoes. Overall the chalet is beautiful and very well appointed with highlights being the living room and hot tub. I cannot sing Ellie’s praises enough. She is calm, attentive and has really made our trip (alongside all the baked yummy treats and impeccable cooking). She has always been happy to help with a can do attitude and a big smile on her face at all times.
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  • Millie and Holly

    David Wilkinson 31 Jan 2025

    Stayed Jan 2025
    Thank you to Millie and Holly for making our holiday experience so nice. Nothing was too much trouble for you Holly. We had a very warm welcome. Thank you so much for getting our lift passes. Thanks again Millie for all your help with our lovely meals.
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  • Thank you Ellie

    David Wilkinson 31 Jan 2025

    Stayed Jan 2025
    Thank you Ellie for making our holiday experience so nice. Your cooking is fantastic and you have looked after us so well. Nothing was too much trouble for you. Thanks again.
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  • The BEST

    Alison Wesley 31 Jan 2025

    Stayed Jan 2025
    Thank you for the best skiing holiday EVER… from Holly’s welcome , to our outstanding host, Ellie (admirably supported by Millie), every opportunity to delight was exceeded. Ellie’s kind hospitality was matched by her splendid cooking…. The support team were all great too. We have been blessed by VIP care… thank you
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