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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Best ski hotel ever!!

    Kelly Russell 27 Jan 2025

    Stayed Jan 2025
    Best location, amazing staff - Daisy, Marshall, Elenour, Nathan, Angus, Paul - all absolutely made our holiday - food was great, room gorgeous, spa facilities beautiful - best idea - coffee machine in the boot room!!
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  • Best ski holiday and amazing staff!

    Adam Durant 26 Jan 2025

    Stayed Dec 2024
    We travelled as a family for Christmas 2024. Holly and Ben did an amazing job throughout communicating and helping to organise things so the trip went smoothly. We were met with champagne on the first night and Chalet Ipaka is well situated and has an impressive sauna/steam room in the basement. The open fire in the lounge is a delight to sit by. Luca and Mollie were our hosts and he did a great job of preparing delicious meals and looking after us. Maisie was lovely and took care of our kids several times during the week. She can also ski very well which was great to be able to take the kids out together. Despite an injury which required a hospital visit, the team supported us with great kindness (especially Ben who gave support in Morzine) and kept our holiday on track. Morgan is a local ski guide, highly recommended. I can't wait to ski again with VIP Ski!
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  • Fantastic!

    Daniel Abdallah 26 Jan 2025

    Stayed Jan 2025
    Fantastic!
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  • Lovely chalet hotel for families

    P D 26 Jan 2025

    Stayed Jan 2025
    We loved the wake-up cups of tea, day care for our children, abundant food (& wine!), pyjama club, swimming pool, heated boot lockers, piste-side location and friendly, helpful staff - so many great things on offer here! We felt very well looked after- thank you Bear Lodge team :)
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  • What a fabulous time!

    Mark Bowen 26 Jan 2025

    Stayed Jan 2025
    A great week in a great chalet. Becca was a most outstanding host. She was completely focussed on making sure we had the best time and nothing was too much for her. I would thoroughly recommend this chalet. VIP service all the way from Becca!
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  • Thanks to all the staff

    Sal Fyffe 26 Jan 2025

    Stayed Jan 2025
    We had an amazing week and that’s always down to the people you meet and most importantly the staff who couldn’t have done anything more. Another great holiday with VIP
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  • The most amazing experience

    Katie Findlay 26 Jan 2025

    Stayed Jan 2025
    Every aspect of our holiday was 10/10. The concierge team was so attentive and helpful. Our chalet host Robbie was beyond exceptional. Our group had a fantastic time and would love to come back someday.
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  • Magical vacation in Val d’Isere

    Darcie Todd 26 Jan 2025

    Stayed Jan 2025
    We loved our time in Val d’Isere - a beautiful chalet, wonderful food and truly the loveliest hosts! Robbie and Lottie were so nice and took great care of us. We can’t wait to return!
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  • A Great Week with Friends and a 3 year old

    Charlie Catterall 26 Jan 2025

    Stayed Jan 2025
    We had a great week with VIP. All the staff we met were lovely and super helpful. The whole experience was made seem less and helped us really enjoy our holiday. Holly our chalet host was hugely accommodating and did a fantastic job of looking after us. Special mention to Anna who was our nanny for our son Romy. She looked after him so well that it helped put us at such ease when leaving him, he was very happy on his days with her and didn't miss us at all. Highly enjoyable and would recommend.
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  • Such an incredible experience and every VIP staff member made it special

    Leanne Catterall 26 Jan 2025

    Stayed Jan 2025
    We loved every second of the holiday and it felt as if nothing was ever too much for the team. Anna really was the highlight, she took the time to get to know our son, making it feel very seamless and easy to leave him with her. She was so kind and thoughtful and made our trip so memorable. Thank you. Holly was the hostess with the mostest and was super professional, clean and kind. George was fun and made us laugh and the drivers Max, Tom and Harry were super friendly too. We had a great time and will deffs be back next year! Thank you.
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