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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing access to Paradiski area from Bear Lodge, Les Arcs 1950

    M D 29 Jan 2025

    Stayed Jan 2025
    This was our first stay at Bear Lodge, and won't be our last. Bear Lodge certainly lived up to our expectations: it has an enviable position, amazing and dedicated staff, and absolutely perfect access to the ski area. Prior to the trip I was a little concerned that Les Arcs 1950 may be a little detatched from the ski area. However, Bear Lodge has very easy access to 4 chairlifts, and one of these provides fast access to the Vanoise Express gondola. Within 20 minutes of leaving Bear Lodge (and a gentle 'warmup' blue piste) we were at the gondola with access to Les Plagne.
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  • Awesome

    Steve Kent 29 Jan 2025

    Stayed Jan 2025
    Great crew. Eddie and the team took terrific care of us. Highly recommended. Steve
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  • Fantastic chalet and chalet hosts

    Gail Walton 28 Jan 2025

    Stayed Jan 2025
    We had a wonderful time and can’t praise our hosts Tris and Tati (along with Robbie and Lara - the flexi hosts who covered days off) enough. They were so welcoming and went the extra mile in getting stair gates, a sledge and a replacement pushchair when ours had a major dysfunction! The food was very good and well presented. The chalet was great - and the pool was a massive hit especially with a toddler. We’d hope to stay there again, though next year is already looking booked for popular weeks!
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  • Lovely place lovely staff

    Bill Green 28 Jan 2025

    Stayed Jan 2025
    Not obvious where things were. Like chutney! And ran out of Coke Zero! Tool box would be useful-door handle fell off. Anyone could have fixed it with an Allen Key. Fire place needs repairs…
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  • Great service

    David Rees 28 Jan 2025

    Stayed Jan 2025
    My 2nd time to this chalet and fantastic again. Hosts are very welcoming and can't do enough for you. Very comfortable accommodation
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  • Sun, snow and a massive laugh

    Mike Ma 28 Jan 2025

    Stayed Jan 2025
    Ski conditions were nigh on perfect for the week my group was there. Could have done with a fresh sprinkle midweek but that’s as far as any complaint will go. The chalet on the whole was great if a tad a cold in places at times and the rooms boiling hot at night but the beer and wine flowed freely and the meals were truly excellent. Well done Jack! The chalet staff: Alex, Betty, Eddie and George were enthusiastic and engaged rather than being aloof as can happen in some of these trips. Other points for improvement: would have been nice to have bottled water available; would have liked concierge taxi pick ups from any part of town rather than certain pick up points; and what was with the power tripping at times? Overall a great trip helped by VIP.
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  • Fantastic chalet hosts, exceptional food, great location, awesome holiday!

    Lee Gordon 28 Jan 2025

    Stayed Jan 2025
    This is our second VIP Ski experience, after a brilliant holiday at Bear Lodge in December 24. From the greeting at the airport to the farewell at the end of our holiday, the VIP team were brilliant. Our chalet was exactly as described and we were met by our friendly chalet host team on arrival and shown to our rooms before relaxing in the spacious surroundings with a welcome drink. We paid a bit more to do the ski rental at the chalet and it saved a lot of time, with us simply leaving our skis, poles and helmets in the boot room on departure. The food - AMAZING! Led by Jack, a talented and experienced chef, he and his chef team of Liam and Chloe produced fantastic food every single day. With full choice over your evening meal and able to select your courses for the whole week if you wanted to, we liked the look of everything on the menu, so just left it up to the chefs to surprise us every night and they did not disappoint! There were always different specials on for each breakfast time and afternoon tea being left out each afternoon was very welcome after a day of skiing. The chalet is exactly per the pictures, but it is the VIP Ski people that set VIP ski apart. To Betty, Alex, Eddie, Jack, Liam, Chloe, and the flexi's (Katie and Grace) who helped out during the week - thanks a million, you're all awesome and really made our holiday (without kids...hooray) something special.
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  • Amazing holiday for our little family of 4

    Thomas and Ruth Annett 28 Jan 2025

    Stayed Jan 2025
    We loved our week at Altitude Lodge with VIP ski. We travelled with our 2 year old and 9 month old and all had a ball! Location was great with ski in and ski out which was so handy. The kids were with the bear cubs Nanny’s for 5 and a half days and had so much fun painting, baking, visiting the town etc. Kenzi was great at being flexible with the hours / starting times each day depending on what suited us. Lots of amazing meals and all the chalet team were so helpful and lovely each day. We had a fire pit night with marshmallows and a quiz, a family curry night which was lovely and just lots of great family memories all round. Would definitely recommend a stay!
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  • Our Bear Lodge Experience

    Michelle & Owain Davies 27 Jan 2025

    Stayed Jan 2025
    What an absolutely amazing stay we had at Bear Lodge. From the moment we booked our stay we were filled with confidence that our booking would be safely in your hands as we received a phone call from Kitty the receptionist who is based at Bear Lodge a week before our departure with advise and guidance to ensure our holiday was tailored to our needs. During our stay our room was kept spotless by Tilly & Amelia who made us feel so at home. Beautiful clean bed linen and fluffy towels and robes certainly added to our comfortable stay provided by Dan the linen man. The food served at the restaurant certainly did not disappoint as was presented to a high standard and was totally delicious. Marshal,Daisy,Henry,Tom and Angus made sure we were totally spoilt, making every dining experience special. Our ski hire was all sorted for our stay with the luxury of being based at the hotel. Ollie even carved steps into the snow outside the door every day to ensure we could always access the slopes with ease, what a gem. The wellness spa also felt like such a treat at the end of a days skiing which we absolutely loved. The bar at the hotel was a lovely place to unwind in the evening where drinks were served by Alex, Micky and Matt with such a welcome and a lovely chat. As you may notice during our stay we met so many beautiful members of staff who made such an impression on us we remember each by name. They really made us feel at home and part of a very special VIP Ski family who we will never forget. We want to say a very special thank you to you all for such a wonderful time during our stay. Lots of love from Michelle & Owain Davies xx
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  • A great stay

    Daniel O'Brien 27 Jan 2025

    Stayed Jan 2025
    very helpful booking experience along with ongoing comms during stay great hosts fantastic location chalet wasn't as clean as it needs to be. it's dusty / has cobwebs / needs more regular hoovering and bin changes / our bathroom had contact lenses on the floor from previous guest
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