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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

1511 - 1520 of 15841

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  • Great holiday.

    Colin Hamilton 01 Feb 2025

    Stayed Jan 2025
    Fantastic holiday overall. This was our second year at Bear Lodge, first in the hotel after having stayed in Chalet Oso in 2024 and we have rebooked for 2026. Child care was again absolutely top notch, our girls loved bear cubs and the additional support of Pj club and or babysitter option for when we were having our evening meal really made the holiday. Staff all super friendly as always. Location amazing. Only things to improve - children’s meal choices were limited and the kids struggled to find something they liked most nights. Arrival night, I would recommend families with young children sit as early as possible, putting us at 8 was too late when the childcare option wasn’t available. Overall however the stay amazing and as I say we have already booked to return next year.
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  • Your staff are your greatest asset

    Julie Phillips 01 Feb 2025

    Stayed Jan 2025
    Charm personified. Had Angus, Tilly, and Eleanor waiting on us which was fabulous. Switched on, attentive, and fun. Exceeded expectations again and again and again. Housekeeping were super too. Thoroughly enjoyed our stay.
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  • A great family holiday, ski in ski out with an amazing team

    Charlotte Scott 01 Feb 2025

    Stayed Jan 2025
    We had a great time staying at Bear Lodge. It’s a great location very much on the piste and the team there are so friendly and happy to help. From the initial booking to the last day, everything ran very smoothly. In particular, the Bear Cubs crèche was great, our 1 year old daughter had a wonderful time and it meant we could enjoy skiing without worrying. I would definitely recommend VIP Ski and Bear Lodge.
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  • Max was a trouper

    Lesley anne Halksworth 01 Feb 2025

    Stayed Jan 2025
    Really great week with VIP all staff were so friendly, food was great, we will be back.
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  • Well done again VIP.

    Kevin Blackshaw 01 Feb 2025

    Stayed Jan 2025
    Once again, VIP have come good! Our hosts Harry, Emily and Henry proved the perfect people to be our people. All things were anticipated and the food was absolutely delicious. They were all a pleasure , always there to meet any of our needs. Good work.
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  • Lovely week in Les Arcs

    Emma Leonard 01 Feb 2025

    Stayed Jan 2025
    Really enjoyable week in the Bear Lodge. We all loved the decor and design of the hotel. The boot room is the best I have ever seen! The cinema room also is a great feature to be enjoyed by kids and adults. There are a few thing that could bring the hotel up to 5star, towels to be changed more than once per week. The breakfast/dinner service could be slow and you had to ask a number of times for drinks etc. The food offering at breakfast needs to be extended to more options. Water in the bedrooms would be appreciated. The staff have been very friendly throughout the stay, especially Tilly, Aongus and Nathanial.
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  • Great Stay

    Julie Doran 01 Feb 2025

    Stayed Jan 2025
    A fantastic week in a lovely hotel. The staff were extremely friendly and helpful in particular Nathaniel and Tilly, only to name a few. Amenities like boot room, pool etc and cinema were brilliant. Sometimes food service was at times a little slow and requests had to be repeated and towels should be changed more than once but will absolutely be back.
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  • 5 star but…

    Jo Luff 01 Feb 2025

    Stayed Jan 2025
    Fabulous staff, very accommodating to my accessible needs. Great position - ski in ski out. Food was very good however limited choice for a fussy eater. Including something more simple each day, such as a pasta dish, would have been great. Also portions sizes varied widely from day to day so we wasted food quite a bit. Other than that, fantastic
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  • Fantastic

    Niall Finn 01 Feb 2025

    Stayed Feb 2025
    Staff extremely friendly and accommodating, especially Nathaniel’ ,Tilly , marshal , to name a few , Room cleaning excellent , towel change every two days would be preferable , All In all a fantastic week and we’ll be back
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  • Incredible holiday with VIP and our amazing host Ellie

    Georgie Wilkinson 31 Jan 2025

    Stayed Jan 2025
    I have been so happy with the incredible service we have been given our whole time here. For being greeted by Holly, who has been supportive and caring our whole time here checking up on us frequently. To becoming accustomed to cheese and truffles after every meal alongside such wonderful breakfasts. Not to mention the amazing cooking from our lovely host Ellie, and Millie when she has been here too, making a great team with efficiency and care. I’m going to miss experiencing it all! The chalet is lovely and any issues have been sorted very quickly which has been appreciated. There are some extra things that could be added for ease, such as a place to hang coats, store helmets and more space for shoes. Overall the chalet is beautiful and very well appointed with highlights being the living room and hot tub. I cannot sing Ellie’s praises enough. She is calm, attentive and has really made our trip (alongside all the baked yummy treats and impeccable cooking). She has always been happy to help with a can do attitude and a big smile on her face at all times.
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