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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • The hosts always make it extra special

    Gemma Taylor 15 Feb 2025

    Stayed Feb 2025
    The accommodation is lovely as always, but it really is the hosts that make the week spectacular. From the incredible food to their personable & caring persona’s, nothing is ever too much and you truly feel well looked after. We always recommend VIP
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  • Fantastic

    Jesse Nunn 15 Feb 2025

    Stayed Feb 2025
    Imogen and Nikki were brilliant. Hot tub should’ve been sorted at beginning but otherwise great
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  • 1 Aspen house

    Chris Davies 15 Feb 2025

    Stayed Feb 2025
    Brilliant location, really lovely chalet that was spotlessly clean. All staff were excellent. Evie looked after us perfectly. Food was also really good. Unfortunate that the fire was broken during our stay. However this in fairness was handled well and it didn’t compromise the holiday.
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  • Amazing stay - 2nd year in a row :)

    C F 15 Feb 2025

    Stayed Feb 2025
    We love bear lodge, the facilities, the location and the staff are all amazing. The staff are incredibly professional and welcoming. The ski in/ ski out location is perfect and the pool and gym are a real bonus. The food is great with lots of choice and the whole week is seamlessly organised . If possible it would be great to see some more soft drinks/non alcoholic options included in the dinner inclusive drinks list to help cater for those of us who aren’t big drinkers :)
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  • The most fabulous holiday

    Ailsa Whyatt 15 Feb 2025

    Stayed Feb 2025
    We have had the best week we have ever had on a chalet holiday. The staff has all been amazing - everybody has gone above and beyond, and we have felt truly looked after. Kristin has wowed us with her efficiency, can do attitude and care for our entire group, and all the team at Altitude (Nia, Izzy, Lochie, Sylvie, Morg and Kenzie) have been wonderful. From getting kids ready for lessons, making us random drinks at various times of the day, to generally ensuring everyone is happy and looked after. Adam and George have sorted spectacular food and we have been deliciously full all week. Thank you so much, we shall return!
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  • Superbly relaxing

    D W 15 Feb 2025

    Stayed Feb 2025
    My first experience with VIP ski. Beautiful chalet and wonderful hosts. Fabulous food.
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  • Excellent

    David Webster 15 Feb 2025

    Stayed Feb 2025
    Could not more perfect. A fabulous welcome with Holly and an excellent chalet host on Rachel. Every need catered for. A wonderful experience
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  • Amazing from start to finish!

    Helena Linsky 15 Feb 2025

    Stayed Feb 2025
    We’ve just returned from an unforgettable week at Bear Lodge. From the moment we arrived, everything was seamless—beautiful accommodation, fantastic facilities, and an exceptional team that made our stay truly special. The Lodge & Facilities Bear Lodge itself is stunning—modern yet cozy, with a real alpine charm. The ski-in, ski-out location made getting on and off the slopes effortless, and the lodge’s facilities were second to none. After long days of skiing, we loved unwinding in the swimming pool, sauna, and steam room, which were immaculate and never too crowded. Our Chalet Host – Harry We cannot praise Harry enough—he was the heart and soul of our stay. From the very first day, he was punctual, polite, professional, and always cheerful and upbeat, making us feel completely at home. His cooking was exceptional, with every meal being a treat, and he even adapted to the kids’ preferences effortlessly. He was brilliant with the children, engaging with them in such a natural and friendly way, making meal times fun and stress-free. He went above and beyond, ensuring we had everything we needed and making our trip even more enjoyable. A true credit to the team! The Amazing Nanny – Katie With six kids in our party, Katie completely exceeded our expectations. She was incredible—kind, patient, and full of energy. She helped get the kids ready for skiing, kept them entertained with fun activities, and made sure they were happy and well cared for throughout the day. She even sent us regular photos, which was such a thoughtful touch and really reassuring for us parents. The kids absolutely adored her, and we’re so grateful for how much effort she put into making their holiday special. Final Thoughts A ski holiday with children can often feel like more work than relaxation, but the Bear Lodge team made it effortless. Between the fantastic facilities, the impeccable service, and the exceptional care from Harry and Katie, this trip was perfect from start to finish. We’re already thinking about coming back next year—thank you for an amazing experience!
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  • VIP Ski

    David Wood 15 Feb 2025

    Stayed Feb 2025
    Absolutely great. I can’t find any fault!
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  • Great location and room

    Cliff Heys-Limonard 14 Feb 2025

    Stayed Feb 2025
    The Bear lodge location is fantastic, really couldn’t be better. The rooms are good too with views of the piste. Unfortunately there are little things which cumulative are quite annoying. The restaurant service is frustrating, at times taking 20 minutes to serve two eggs and bacon and somehow serving it cold. The dinner meals look nice, but at times included Monkfish that was like rubber and served cold and quite often it was clear the food had been prepped hours before and stored in the fridge, being served like warm, or warm with cold bits amongst it, not hot and freshly cooked. It alls looks very nice but just didn’t taste anything as good as we hoped. Room service was also varied, sometimes being well done and half the time not so. Overall, the stay with VIP is good due to its location and facilities but falls short of the service they claim to offer of true high quality.
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