I want to say a huge thank you to all the VIP staff we encountered starting with Cam and Millie in the office. Whilst my husband and I have stayed at Bear Lodge before and loved it this was our first trip as a family. This is because we have some very challenging dietary needs and so usually go self catered when we are all together. However, Cam reassured me that the staff at Bear Lodge could cope when I discussed the possibility of booking for all of us to celebrate a family friend's birthday. Nearer to our departure date Millie took on the responsibility of sharing the comprehensive list of allergens with Laura (Catering Manager) who called me and put my mind at rest in advance that Harry (Head Chef) and his team at Bear Lodge would be able to not only feed us but give everyone a choice of food each day.
On arrival the fabulous Marshall (Restaurant Manager) met us and talked through our needs and ensured that his staff were all aware of those in our party with particular dietary requirements. He continued to check in with us throughout the week and dealt with any issues immediately.
Eleanor, our waitress, was wonderful. She patiently put up with us checking, double checking and triple checking the food brought to the table and she smiled throughout! Ellie, Tilly and Scarlet filled in on Eleanor's days off and were equally lovely.
Harry and team did an amazing job of catering for our group, which is no mean feat when you are dealing with so many allergies but the food was consistently delicious and much appreciated by all whether with allergies or not! I would also like to thank Harry and team for producing a spectacular birthday cake with absolutely no warning.
Some of our group were consistently the last to bed so Matt and Nathanial on the bar deserve a mention as they were bright and cheerful at all times. They also ferociously guarded the dietary specific afternoon tea kept behind the bar to prevent any risk of cross contamination, for which we are very grateful.
Others who deserve a special mention are Concierge Kitty who was incredibly helpful and Alex who always seemed to be there when we needed something.
Thank you to all the team for ensuring we had a fabulous week.
Alex, Mike, Ines, Rob, Felicity, Will & Seb (The Mulford part of the Mulford/Davis party)