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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Wow!

    Alison R 13 Feb 2025

    Stayed Jan 2025
    Our 4th holiday with VIP and it didn’t disappoint! Bear Lodge blew us away. Having the catered chalet with the added benefit of the hotel amenities (pool, sauna) really hit the spot. Only surpassed by the location…on the piste and only metres away from 3 lifts! Of course the icing on the cake were the VIP staff…all delightful people to spend the week with! Special thanks to Abby, Cam and Amelia!
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  • Outstanding Ski Holiday

    Lauren Jones 13 Feb 2025

    Stayed Feb 2025
    We had the most wonderful stay at Bear Lodge in Suite Oso in Les Arc 1950. The whole experience from booking right, to the end has been perfect. Louise in the office helped us book and prepare all the details for the trip, her customer service was excellent and she made sure every aspect was covered prior to departure. Arriving at Bear lodge we were warmly greeted by our Chalet hosts Cam and Liv. They took exceptional care of us all week. Extra special mention to Cam as even though we were a big family, varying in age, with very different individual needs, Cam adapted and accommodated all of them and made sure every single member of our family was well looked after. The food was outstanding and the service faultless. We have been very spoilt and will definitely be using VIP SKI again in the future.
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  • Fantastic week, could not be improved!

    Alexandra Mulford 13 Feb 2025

    Stayed Feb 2025
    I want to say a huge thank you to all the VIP staff we encountered starting with Cam and Millie in the office. Whilst my husband and I have stayed at Bear Lodge before and loved it this was our first trip as a family. This is because we have some very challenging dietary needs and so usually go self catered when we are all together. However, Cam reassured me that the staff at Bear Lodge could cope when I discussed the possibility of booking for all of us to celebrate a family friend's birthday. Nearer to our departure date Millie took on the responsibility of sharing the comprehensive list of allergens with Laura (Catering Manager) who called me and put my mind at rest in advance that Harry (Head Chef) and his team at Bear Lodge would be able to not only feed us but give everyone a choice of food each day. On arrival the fabulous Marshall (Restaurant Manager) met us and talked through our needs and ensured that his staff were all aware of those in our party with particular dietary requirements. He continued to check in with us throughout the week and dealt with any issues immediately. Eleanor, our waitress, was wonderful. She patiently put up with us checking, double checking and triple checking the food brought to the table and she smiled throughout! Ellie, Tilly and Scarlet filled in on Eleanor's days off and were equally lovely. Harry and team did an amazing job of catering for our group, which is no mean feat when you are dealing with so many allergies but the food was consistently delicious and much appreciated by all whether with allergies or not! I would also like to thank Harry and team for producing a spectacular birthday cake with absolutely no warning. Some of our group were consistently the last to bed so Matt and Nathanial on the bar deserve a mention as they were bright and cheerful at all times. They also ferociously guarded the dietary specific afternoon tea kept behind the bar to prevent any risk of cross contamination, for which we are very grateful. Others who deserve a special mention are Concierge Kitty who was incredibly helpful and Alex who always seemed to be there when we needed something. Thank you to all the team for ensuring we had a fabulous week. Alex, Mike, Ines, Rob, Felicity, Will & Seb (The Mulford part of the Mulford/Davis party)
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  • Perfect Again!

    Craig Roche 10 Feb 2025

    Stayed Feb 2025
    This was our eighth season with VIP and they still exceed expectations. It helped that snow and weather conditions were perfect to enhance our skiing experience. We stayed here last year and the hotel still maintained it's modern, well maintained ambience with clean contemporary rooms. The bar provided respite from a hard days skiing each afternoon and evening. Meals were exceptional throughout the week. There wasn't a bad meal all week. In fairness, there wasn't even an average meal all week. The standards were superb and compliments should be passed on to the kitchen team. Unfortunately, we never got to meet them to thank them in person. Where VIP consistently excel is their ability, each season, to consistently recruit great employees who enhance your holiday experience. This year was our best for this category. The restaurant staff (Eleanor, Scarlett, Amelia and Ellie) all took the time to engage with us every day and quite happily passed on their experiences and tips to improve our stay. Nor was any request too much when it came to our meals. The bar staff and housekeeping staff were all very polite, courteous and proficient and, again, would engage with you in more than just an acknowledgement. Already looking at next years trip!
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  • Amazed at Aspen House!

    Theresa Cordero 10 Feb 2025

    Stayed Feb 2025
    Can’t say enough thanks to VIP Ski for their help in coordinating & ensuring we had a seamless travel experience as well as holiday! The team was super communicative prior to the trip helping our house coordinate snowboarding lessons and transportation from Geneva Airport. They were also very accommodating to the transportation traffic delays we experienced en route. Special thank you to our chalet Aspen House Number 2 staff Charlotte & Eliza for handling the morning, afternoon tea, & dinner meals! Their cooking was phenomenal, better than my own! Both Charlotte & Eliza were extremely welcoming and such great company! Another great highlight was the amenity offerings at the chalet in addition to having meals prepared I enjoyed the sauna & hot pool. Perfect after long days of snowboarding! The chalet’s close proximity to the ski lifts & essentially key areas is also a very great perk! I will be recommending VIP Ski to all my friends should they ever visit this resort! I hope to return again, our Aspen house guests had the best time ever!!
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  • Thanks for a great week

    Teresa Spence 10 Feb 2025

    Stayed Feb 2025
    Just back from a fabulous week in Morzine. Great weather and fab snow. Matt and Milly were the perfect hosts, everything was perfect and food delicious. Thank you xxx
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  • Chalet Ossetra, Avoriaz, 2-9 Feb 25

    N G 10 Feb 2025

    Stayed Feb 2025
    Usual VIP high quality holiday. The accommodation was excellent as were the staff. Chalet hosts Poppy and Jo were capable, conscientious, helpful and good fun. Food delicious and plentiful. All of this underpinned by 5 days of clear blue skies on good snow (although VIP may not be able to claim credit for that).
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  • Absolutely Fabulous Just Perfect

    Karen Davis 10 Feb 2025

    Stayed Feb 2025
    After such a great time last year we decided to return with our friends and all our grown up children and partners to celebrate my 60th birthday. It was incredible. 4 members of our party had dietary restrictions/allergies and the staff could not have been more accommodating. They really went above and beyond. Everything about this chalet is perfect and we will definitely be back again next year. Thankyou for making this milestone so memorable. In addition to this the following members of staff were particularly fabulous Eleanor, Ellie, Tilly, Scarlett, Alex and Marshall who really went above and beyond. Our kids informed us that Matt and Nathanial in the bar were great too and if course we are extremely grateful to Laura catering manager for being sorting all the dietries out.
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  • Amazing

    Amraj Chohan 09 Feb 2025

    Stayed Feb 2025
    The best holiday! All staff were amazing - Anna, Eddie, Tom, Lottie. Thank you all for being so accommodating.
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  • Brilliant from start to finish

    Iona Lawson 09 Feb 2025

    Stayed Feb 2025
    From start to finish VIP ski looked after us so well. Georgie was the first to be in touch for our pre departure call and helped sort out various things like lift passes etc and continued to check in with us during our stay. The chalet staff were so welcoming on arrival and looked after us so well through out the week. Particular mention to Chloe and the rest of the team Paddy, Clarissa, Jojo, Amelie and Georgia. The food was delicious, the chalet immaculate and the friendly chats so lovely. We would highly recommend VIP and will be looking to book again with them.
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