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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • First class quality

    Jamie Le Sueur 22 Mar 2025

    Stayed Mar 2025
    The chalet was everything we hoped. We know the resort fairly well but staying at the farm house was an absolute pleasure. Beca & Jake were absolutely superb and we could not have asked for any more. Every meal was of restaurant quality and the chalet was kept very well cleaned. The entertainment provided by the hosts rivalled Ant & Dec and this only got better when George filled in on a couple of days who was an absolute star. Well done everyone involved in our holiday.
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  • Amazing experience from George,Jake and Becca

    Ryan Le Sueur 22 Mar 2025

    Stayed Mar 2025
    Brilliant chalet stay. Blown away by the cooking and customer service by Becca, Jake and George. We all really had a good laugh with all the hostes and always looked forward to returning back to the Chalet each day.
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  • Best ski week ever

    Emily H 22 Mar 2025

    Stayed Mar 2025
    What a fantastic week we had at Bear Lodge! I ski in Les Arcs regularly but have never stayed at a VIP place before - this will certainly not be our last experience with VIP. The whole trip has been fantastic - we made some great friends across the week and the Ski with Graham Bell week was wonderful. Rooms comfortable, food excellent and nothing too much trouble for the staff who really wanted to make sure we had a great holiday.
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  • Fantastic week

    Anthony Donges 22 Mar 2025

    Stayed Mar 2025
    We had a brilliant week in Val D’Isere. The accommodation was great; comfortable, clean and very relaxing. The location in resort was ideal and very central. The spa / hammam was also lovely. I also couldn’t rate our chalet host any higher, Emma’s attitude, cooking quality, and effort to make sure we all had a great time was exceptional. She really made it a very special week and I look forward to coming on another VIP holiday. Thank you!
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  • Excellence

    Andrew Dodson 22 Mar 2025

    Stayed Mar 2025
    We have been to Altitude Lodge a number of times now and have ALWAYS enjoyed an excellent experience. We love our time at the Lodge, being look after by great staff who obviously represent a great company. Thank you for looking after us and providing a wonderful experience.
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  • Excellent time at the Graham Bell ski week

    Katherine H 22 Mar 2025

    Stayed Mar 2025
    We loved Bear Lodge and the VIP team, lovely modern hotel right on the pistes. The Graham Bell ski week was a bonus as we could either go for a full day with Graham or half day with ESF guides all week. Food was great with lots of options for all. Generally service was good in the restaurant but could tell the staff were coming towards end of season as often requests and asks were missed (particularly at breakfast). We loved Josh - always quick to get us what we needed and keen to hear how our day had been!
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  • Lovely chalet & hosts!

    Remy Le Sueur 22 Mar 2025

    Stayed Mar 2025
    Becca, Jake and George were amazing, all the food was incredible and they were great fun!
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  • Fabulous

    Katie Johnston 22 Mar 2025

    Stayed Mar 2025
    I had the most amazing week at Bear Lodge. I was initially a bit nervous as I was travelling alone. The welcome drinks was a great start at meeting everyone and making me feel comfortable. The guided tour for the first 2 mornings was great way to get to know the resort - it’s a shame it wasn’t every morning! The staff were amazing especially Gianna who went above and behind to look after me from sorting out medication and locating my missing skis. I will definitely be coming back next year!
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  • A very happy returning guest.

    James Nancarrow 22 Mar 2025

    Stayed Mar 2025
    Had another fabulous week at Altitude Lodge. Food and drink as always exceptional. Lovely group of staff and chef was amazing again with my son who is a very fussy eater. Would love to return if possible next year.
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  • Super friendly staff, great food and wine

    Andy Daines 22 Mar 2025

    Stayed Mar 2025
    Les Arcs is a great place to ski as a relatively new skier and Bear Lodge was superb. The facilities were great, staff had a "nothing too much trouble" attitude right across the board. Absolutely no complaints at all. Wonderful, we might come back in April but if not for sure next year (and the next, and the next...)
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