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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Top quality ski holiday with exceptional service

    Trish G 29 Dec 2025

    Stayed Dec 2025
    We spent a week in the new Graciosa chalet complex in La Plagne. The chalet itself was warm and comfortable, and superbly appointed with top quality furnishings and facilities. The week’s menu was absolutely fantastic- varied, delicious and plentiful and served with excellent wine. Most notable, however, was the exceptional service we received. Our chalet hosts (Eleanor, Evie, Cam and Mima) were professional, helpful and great fun too. Nothing was too much trouble for them and they went out of their way to ensure we had everything we needed and any dietary requirements catered for. As a vegetarian I have to praise the superb quality of the alternative menu on offer. All the other staff were equally outstanding. The bartender, Ben was welcoming and friendly and we loved his quiz. Our shuttle drivers Will and Benji were also incredibly helpful and a welcome sight at the end of a long day’s skiing. Without exception all of the staff ensured that we really felt like VIPs during our week in the mountains.
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  • Brilliant Christmas in the Eiger Suite at the new Graciosa

    Elizabeth Jones 29 Dec 2025

    Stayed Dec 2025
    We had a brilliant Christmas stay in the Eiger Suite at VIP Ski’s new Graciosa chalet. As usual with VIP, we were looked after wonderfully from the airport pick up through to the end of our stay. The Eiger Suite itself is comfortable and roomy. Ski in and ski out made life easy, and the boot room was very well set up with water and a coffee machine, which was a really nice touch. The hot tub on the balcony was very welcome at the end of the day, with views straight onto the slopes, and we had a great view of the torchlight descent on Christmas evening. On the chalet hosts’ night off we stayed in, had takeaway pizzas kindly picked up by the concierge and played cards in the bar and lounge. The concierge service was very good, including lifts from the village after après, and all the staff were friendly and accommodating. Our main host Imani, supported by Joe and flexi host Mima, were wonderful and made us feel relaxed and well looked after. Imani is a great cook and we ate very well, with tasty dinners, canapés and cakes. Christmas dinner was particularly enjoyable and, despite the pressure of the day, Imani and Joe handled it calmly and professionally and were lovely company. A great Christmas holiday all round. We hadn’t been to La Plagne for many years and loved the skiing. We hope to return before the end of the season and wouldn’t hesitate to recommend the Graciosa and VIP Ski.
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  • Family Christmas on the snow

    The Joneses 29 Dec 2025

    Stayed Dec 2025
    We have just spent a glorious Christmas week in Umka with our adult children, partners and grandchildren. We had very high hopes for a wonderful family Christmas on the snow however the reality was far beyond our expectations. The accommodation was excellent, the food first class and nothing was too much trouble for the whole VIP SKI team from Louise on the call line to Hannah in resort. Our holiday was made even more magical by our fantastic chalet hosts Eliza, Jack and Maisie. Thank you all so much.
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  • Fantastic

    G B 29 Dec 2025

    Stayed Dec 2025
    We have had a fantastic time - Floss, Sam, Anna and Adam have gone above and beyond to make our holiday wonderful. The chalet was impeccably clean, the food delicious and the team ensured we had everything we could possibly need. The chalet facilities are great and perfectly positioned to ski in and out almost directly to the door. Avoriaz worked brilliantly for a family holiday with children ranging from 6 to 15 years old and a mix of expert to non skiers.
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  • An interesting week with VIP

    B P 29 Dec 2025

    Stayed Dec 2025
    Airport greeting and coach arrangements good. First impression of Suite Oso very positive. Looks onto slopes beside start of Marmottes chairlift. Unfortunately, piste basher noise could be intrusive during sleeping hours. One night seemed to go on virtually continuously for hours. Other nights, only occasional. First two nights, main course was lamb shank and pork belly, not everyone’s cup of tea, turkey on Christmas Day was cooked beautifully. General comment was food was often complicated and not easy to manage for chalet hosts who are not trained chefs. That said we found Richard our chalet host a most pleasant individual who always tried to make our stay as enjoyable as possible. Minor points, towels could be changed more regularly, bathrooms should be cleaned thoroughly every day and lighting in bathroom could be better. On the general staff, the Resort manager Ali agreed little is able to be done about the piste basher noise at night time, the quiz night organiser who I think may have been the deputy Resort manager was very helpful on several occasions and as mentioned previously, we did like Richard our chalet host.
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  • Excellent stay

    J F 29 Dec 2025

    Stayed Dec 2025
    Our chalet was great - very handy for the slopes and centre of Val D'Isere. Mills, our chalet host, was amazing and did a fantastic job.
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  • Wonderful

    FJ FJ 28 Dec 2025

    Stayed Dec 2025
    This is our 4th VIP experience and you have continued to deliver, thank you! Val is always a hit and great with the snow, but we love the familiarity of Aspen house. The staff, as always, were lovely and, although it was very early in the season and they were finding their feet, they were always ready to help and support with a great degree of professionalism. The food was fantastic and huge thanks to Madoc and Annabel for their hosting us, accommodating our early schedule and exceptional baking skills! If you are looking for a ski break as a family or with friends, where you don't have to carry any of the day to day mental load/ admin, this is the way to do it. Thank you VIP - enjoy the rest of the season.
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  • Thoroughly enjoyable will be back

    Demi Bender 28 Dec 2025

    Stayed Dec 2025
    We had a perfect time. Hosts were superb and for and accommodation were perfect. Ski in ski out was as advertised.
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  • Amazing food in a perfect location

    Beverley Sketchley 28 Dec 2025

    Stayed Dec 2025
    Accommodations as a new build was beautiful., good ski in/out although the blue run was difficult for some! Our host Jack was so helpful and friendly he couldn’t do enough for us, he was great with the kids. The hot tub was a welcome at the end of a ski day to relax those muscles. We were told our transfer home, was bag collect 04.45 , pick up 05.15., which we commented on as our flight wasn’t till 13.30 really 5 hours at the airport? We were told that the airport requests passengers to be there earlier than usual due to using new system! If that what it had to be off we went with a children in tow the 6 year old being type one diabetic needs regular meals at regular time not on that morning at such an early get up. In our departure lounge we saw a family that were staying in the same apartment block, getting the same 13.30 flight us, their transfer was 07.00 pick up and to add insult to injury they said there were a lot of seat free!!! Why had been sent on such an early transfer to spend 5 hours at the airport when it wasn’t necessary?????? Please explain to us if you can
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  • Great holiday

    Tom Gover 28 Dec 2025

    Stayed Dec 2025
    Overall, we had a great holiday and Lucy and Lucy looked after us very well, they were particularly good with all the kids. The drivers were also fantastic making going above and beyond to help us with getting the kids around. There were issues with getting skis/ boots on the first day but was quickly resolved.
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