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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing week

    Linda trett 20 Jan 2018

    Stayed Jan 2018
    This is our second VIP ski holiday (our first in St Anton), and will definitely be booking a third. The staff are so friendly and helpful. The food is to die for. The nanny Olivia was fantastic with our two boys (aged 5 and 3). For anyone looking to book a ski holiday then book with VIP - you will not be disappointed. Enjoy the rest of season guys - we wish we could stay longer. Xx
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  • Fantastic venue

    Robert A 20 Jan 2018

    Stayed Jan 2018
    Bernie and the team run a really great hotel. It's in a great location in Lech, being only a short walk to the lifts. We were given lots of help from the staff, from sorting out ski equipment to being very attentive around the hotel. There always seemed to be plenty of staff around to help with anything we needed. Gar was great serving in the restaurant, and Eddie gave us a good day ski guiding before the weather closed in for the rest of the week. We'll be back!
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  • A most snowy week.

    Bernice Saitch 20 Jan 2018

    Stayed Jan 2018
    We were welcomed by Anna who quickly made us feel at home. The chalet was well appointed with a good boot room and warmer. Anna really looked out for us. She helped us organise birthday surprises for a member of our party and cooked delicious food which was presented well. On a snowy day where we couldn't ski they lit the fire, supplied games DVDs and even lunch. The drivers were attentive patient and good at shovelling snow!!!!! The wifi was good. Tea in bed every morning was a real treat. Overall we found Anna a really great host thanks, for being so excellent and all your hard work. Specific feedback which could improve a future holiday experience would be that the lighting in bedrooms is terrible. The mezzanine is boiling like a furnace, even with balcony doors open wide - perhaps a fan could help. If you ever replace the hot tub it would be good to have a 6 person hot tub at least as the chalet accommodates 7. Also it would be nice to have the white wine colder. A kettle in lounge would be good although Anna was very patient and accommodating of our hot drink requirements. The speaker system didn't work in our chalet.
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  • Perfect ski intro

    James Plant 20 Jan 2018

    Stayed Jan 2018
    We had no idea what to expect from our first week skiing but soon after arriving we realised we'd stumbled across a gem. Chapelle is on the doorstep of many lifts taking you to greens, blues, reds etc. Coming back to the the chalet was always a treat mainly due to the fabulous staff who fed and watered us beautifully..afternoon cakes to die for and dinner which varied each night but was delicious and exciting.
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  • We had a corker

    Ellie Bointon 20 Jan 2018

    Stayed Jan 2018
    Had a wonderful week in Chapelle. Bella, Lindsey, Gemma and Gemma were fantastic. They went over and above to ensure we had a great time. The food and hospitality was cracking.
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  • Cracking good holiday

    Caroline Alexander 20 Jan 2018

    Stayed Jan 2018

    Not sure how to start this but from the moment we were picked up from the airport to the end of the holiday, the staff were outstanding! we can't name all of them but Paddy and his team worked tirelessly in the kitchen and produced the most fantastic birthday suprise complete with a sparkler. The hosts are lovely and bring a great sense of humour to the table, Gar, Millie and Anna are just a few of the staff that make the VIP holiday experience that much more special. The week was very testing for the ski guides as it snowed heavily every day but they managed to make the most of it, well done Eddie and Lewis. And last but not least to the unsung hero Jimmy who makes it all happen behind the scene. Bernie and Luke were always on hand and only to happy to held. Well done the VIP team.

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  • Great chalet, fantastic staff

    Richard Ireson 20 Jan 2018

    Stayed Jan 2018
    Pierre is an ideal setting and the snow this week meant skiing in and out was no problem. But it was the chalet team that made our holiday, the team of chef Wayne, assisted by Olivia Hattie and Sam really made us welcome and were very attentive to our needs. We have been holidaying with VIP many times, but so far Wayne’s cooking has surpassed all previous chefs, the food was superb. I should also mention the drivers and the transfer staff, all of whom worked exceedingly hard to make our holiday so enjoyable. We also had great chalet companions, some of whom were VIP veterans like us. We shall of course be returning.
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  • Wonderful stay

    S G 20 Jan 2018

    Stayed Jan 2018
    We spent a fantastic week at Redwood suite. The host Charlie was excellent, the food was delicious and I honestly haven't got a bad word to say about any of the staff. The location great albeit perhaps a little too hot indoors. Can't wait to book again.
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  • Superb

    Ruth Alexander 20 Jan 2018

    Stayed Jan 2018
    My wife nicked the duvet, and then edged me out of the bed. I woke up with a line down my face which was the edge of the mattress. And one hand on the floor propping me up. We have the window open so I'm mainly freezing. Maybe my right buttock would be warm, but the rest of me was clinically dead. Divorce is on the cards. However, on the upside: Food was nice, chalet staff outstanding. But then they were the time before and the time before that. Ps. Do you have the details of an aggressive lawyer.
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  • Great holiday!! Loved the chalet!

    N M 20 Jan 2018

    Stayed Jan 2018
    We had a great time at the chalet despite the weather this week. Very relaxing, great Chalet staff and amazing food. We will be back. My only negative is the concierge service. We called to organise lifts for them not to turn up and only to be told when following up that we should have walked somewhere else. On one occasion, a girl, (Libby) was quite rude. It's not necessary to behave like that, we're nice people! Apart from that, fabulous, :-)
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