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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing relaxing holiday

    Hayley McKenzie 20 Jan 2018

    Stayed Jan 2018
    Another brilliant week with VIP - we had the best chalet hosts Ellie and Adam. They couldn't have been more friendly or helpful and they cooked the most amazing food! They were so helpful with our babies too, cooking them lovely breakfasts and dinners. We also had two amazing nannies for the week and they were fabulous and so wonderful with our little ones. We'll definitely be back.
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  • Great holiday in Val D'Isere

    Alastair Angus 20 Jan 2018

    Stayed Jan 2018
    Charlie was a great chalet host, plus the whole experience through VIP was awesome. Good food and attention to detail
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  • What a week of powder with great food

    Craig White 20 Jan 2018

    Stayed Jan 2018
    What a week of full on powder skiing! Hotel as good as usual with attentive staff, great service and wonderful food. Second year of staying with VIP in same hotel and have no hesitation in recommending the resort and VIP.
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  • Generally excellent - with some frustrations

    Thomas Davies 20 Jan 2018

    Stayed Jan 2018
    That this was my fourth or fifth VIP holiday is testament to the continuing high standards offered by you, and I am glad to say these standards were maintained this week. In particular, the staff were as polite and helpful as ever. Ellie left my room spotless each day, service in the restaurant (particularly Bex and Becky) was excellent, and Murray was ever available and ever helpful. The food was wonderful, and the facilities great. The team running the shuttle were faultless in their accommodating pick up requests, helping with skis etc. 10/10 for the team overall. It wasn't perfect however. My room (306) had some issues. I was kept awake by noise from the bar on two occasions. No issue with people enjoying themselves but the noise shouldn't carry to rooms at full volume. The room is also below the drive, so you also get a lot of disturbance from above (snow clearing, driving etc). Obviously these activities must happen, but please be aware that it can get frustrating below. I think it would be good if guests were politely asked to remove their ski boots in the boot room, rather than in the lounge/reception area, when you give the welcome briefing. It's not much fun walking through piles of snow on your way to the bar, when a facility has been made available for ski boots. Finally, despite my positive comments on the shuttle service above, please ask the drivers not to use their mobile phones when driving. It made me distinctly uncomfortable watching the driver trying to steer and change gear with one hand, whilst trying to avoid pedestrians and other cars on a crowded, narrow, snow-covered road. For all I know such driving may also be illegal. Overall, though, I had a great team and no doubt will be staying with VIP again.
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  • Snowy week in the 3 Valleys

    Sebastian Crawshaw 20 Jan 2018

    Stayed Jan 2018
    It snowed 6 days out of 7. Amazing deep snow ( but of course not so sunny.). The off-piste was terrific. We had a very good week, which was much better than the weather forecast would have suggested. VIP chalet staff, Charlie and Sophie were excellent. Cooking good. Sorted out the underpowered light bulbs. 25watt is not enough. All should be at least 40! Fire making skills are to be praised. It makes a real difference to the atmosphere in the chalet. Tip for other guests: check out the ESF off piste class. For two days it was just two clients with one instructor. Terrific value, safe guiding, as well as personal coaching; we skied areas that I would not have attempted, even after many years experience and multiple visits to Meribel Less impressed with overall quality of the wine and things like the quality of jams at breakfast! Transport staff/drivers were also excellent and very helpful, the slope to chalet timing was extremely short. Overall the strong level of service that I have come to expect from VIP. High calibre,mature people allowed to get on with the job.
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  • Amazing week!!!

    Rachel Pugh 20 Jan 2018

    Stayed Jan 2018
    Our week in Val D'Isere was fantastic and VIP looked after us very well. The transfers were efficient and comfortable (loved the drinks and snacks on the bus). The Chalet was beautiful and our host Emily amazing. She was warm, welcoming and very professional. Her meals were the best in town! Drop offs and lifts between villages (with no delay) was always much appreciated. Would definitely recommend VIP to our friends - we can't wait to come back!
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  • Fantastic holiday!

    Tracy Hopkins 20 Jan 2018

    Stayed Jan 2018
    Totally pampered from start to finish; thank you VIP team!
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  • Super service

    Dominique Temple 20 Jan 2018

    Stayed Jan 2018
    We have had the most amazing week. Our diligent host,Fred looked after us so well and excelled expectations. Thank you for everything and see you next year! Fred you are the best!! Best Enslow, Hicks,Turner,Brandram and Temple xxx
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  • Great chalet, great hosts!

    Abigail Varty 20 Jan 2018

    Stayed Jan 2018
    VIP were great - the chalet was lovely but it was the team who really made the holiday. Everyone was friendly, helpful and fun. We've been totally spoilt all week from the cup of tea brought to us in bed in the mornings to the skis being brought back to the boot room for us each evening.
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  • Let it snow

    Lisa Dann 20 Jan 2018

    Stayed Jan 2018
    A group of six friends from Cornwall who have used VIP for past five years. Transfer here was a little tiresome with driver getting lost and then insisiting on diverting to a bank! We believe he is no longer to be used! Rooms were lovely, though at night very hot. Hot water was an issue for those wanting to bathe later in the day and this is not acceptable on any holiday! Food was generally good though chicken was raw ....... Occasionally it felt a little late to eat and the staff coming in a little earlier in the evening would be beneficial as they could clear tea and set up fire which would be nice. Wine selection very good! Staff, especially Shaun was very sociable, helpful and a good host.
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