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Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
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We like this place a lot - we came here first in March 2011 and this week was our fifth visit. The ski in - ski out location is ideal and the runs in the local area suit us well, though on this occasion we also did some long walks. The staff were excellent throughout, always friendly and helpful and good to be around. The food is sometimes a bit of a problem. If you don't want to eat meat or fish, it's not going to be a very interesting week. I'm told the meat is mostly very good and the fish I had was excellent. But vegetarian food isn't taken very seriously here, which is a pity. Breakfast has changed from previous years - the cereals provided are mostly the kind that suit children and the various mixes of oats, muesli etc have disappeared. There's fruit but in quite small quantities. The yoghurt's just the usual Danone brand, nothing unusual. Still there was some good bread and cooked breakfasts are worth waiting for. Apart from a wet Monday, the weather was very good, exceptional for January. So we had a a really enjoyable time getting out, skiing mostly in the morning and walking in the afternoon. We will certainly be back!
I had not been to Val D’Isère for a few years so it was great to revisit it and experience the VIP hospitality. The chalet was centrally located, with friendly, helpful staff and comfortable accommodation. The Club option provided in house chefs (Curtis & Josh) whose meals were consistently of an exceptional standard and the choice available throughout the week was impressive. Chalet hosts were helpful and attentive and keen to make the week as enjoyable as possible for the guests. The Concierge Service was useful and informative and they were always willing to try to help resolve any problems . My only negative comment would be that the driver availability was limited as there seemed to be more demand than supply, although conditions were challenging so perhaps they were prioritised elsewhere in resort. All in all, a memorable trip and I will be looking at future potential holiday options ⛷
Chalet is in a fantastic position. Evening meals very good and wines excellent although service particularly relating to wine very poor. Breakfasts a shambles I'm afraid. Chef clearly struggled to get out of bed in the mornings and everything at breakfast time was generally a state of disarray! We like to be out on the pistes early and frustrated at having till wait till 08 00 which actually turned out to be more like 08 30 at the earliest. Very poor fruit selection at breakfast, cooked option was very good but far too slow. Staff were all without exception lovely but I personally feel, in serious need of better training. Thomas a very accommodating and helpful manager but needs to toughen up on the staff!