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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Happy days

    Michael Hoyle 03 Feb 2018

    Stayed Jan 2018
    Our 9th year on the run at Pierre and its up there with the best of them. Special mention for the guys looking after us Liv, Hattie. and Sam nothing was to much trouble and they always had a smile on their faces. John and Ben presented us with quality food all week probably the best of all the years we've been at Pierre. Can't finish this review without a big thank you to Nat, Ollie and Gary who were fantastic. Will be booking our 10th visit on returning home. See you next year. Mike and Barbara.
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  • Ski holiday

    Tony Cooper 03 Feb 2018

    Stayed Jan 2018
    Weather very good for five out six days .chalet Klosters is the best of the chalet that I have stay in .the chalet girl Harriet is the best and a good cook .the concierge service was slow to pick up from slopes on the first two day of my holiday but improved as the week commenced.
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  • Guest Review

    Louise Edwards 03 Feb 2018

    Stayed Jan 2018
    A very nice first experience with VIP. Emily was a very competent and good host. Nothing was too much trouble. Just a few minor things we noticed:- - Disappointing quality of towels - Bed and Bathroom bins not emptied during our 4 day stay. - Bedroom smaller than expected! We will definitely be booking with you again.
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  • Great Holiday with great hosts.

    Kirsty Hamilton 03 Feb 2018

    Stayed Jan 2018

    Fabulous holiday in Val d'Isere with our family, we stayed at Club Bellvarde and our hosts, Jack, Keiran, Rose and Luke were amazing. They really brought the different groups together and pulled out all the stops for us. The chefs were also incredible, breakfasts, afternoon tea and dinner were always great. A huge thank you also to guys who organise and drive the shuttle service from the Chalet into the town centre, this is a great touch. We were very lucky with the weather for January and had lots of sunshine so we were able to get a lot of skiing done and also had time for some chilled time in the hot tubs, by the swimming pool and in the sauna. The rooms were always kept immaculate and there is such a lovely cosy feel about Club Bellevarde. Thank you very much for making my first ski holiday very enjoyable.

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  • Great

    Ian Papworth 02 Feb 2018

    Stayed Jan 2018
    Excellent host and very good response reception staff. Would be nice to have a sauna.
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  • Great trip, shame about the avalanche!

    Martin Small 02 Feb 2018

    Stayed Jan 2018
    Out reps at the chalet were fantastic, (Phil & Lawrence) and couldn't have done more - very relaxed and not phased even though we were quite a lively group, we lost the first 2 days due to the road to St. Anton being closed but VIP dealt with it very well. Would definitely use them again!
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  • The staff make the difference!

    Duncan Beckman 02 Feb 2018

    Stayed Jan 2018

    This was our second visit to hotel Montjola and we don’t tend to return to a holiday location very often. The whole service was excellent, from the ad hoc request to be collected from the station right through to the driver service, hot tub and social dining table option. We choose VIP ski in Austria for its free guiding because we love skiing with other people. And the guides were fantastic!! Evan and Matt were excellent on the mountain and even joined us for some light post slope aprés ski fun. All the staff in the hotel were fabulously attentive and meal times were a pleasure! Excellent good humoured and professional service makes a good experience a great experience and you nailed it VIP. We will be back!

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  • Guest Review

    RB RB 01 Feb 2018

    Stayed Jan 2018
    Once again a fantastic holiday with VIP. I was slightly concerned with regards to booking a hotel having only done chalet holidays with this company but it worked well being very friendly and relaxed. The food was very good and all our requirements were met with ease. My only observation is that we were a group that liked to catch first lift and found that breakfast felt very rushed in the mornings. Starting service just 15min earlier would have been great. Also it was very sad that the cake had run out on one occasion when we turned up at 5.15, serves us right for enjoying the last run! Rooms were comfortable and more spacious than most of the VIP chalets. Being on the top floor was very peaceful with no disturbance unlike our friends on the infamous floor 3, they would certainly agree with other reports that a noise curfew is required. The hot tub although small was great and we managed to use it everyday without a problem. St Anton itself was great for skiing though I personally found the connection between towns less smooth than the major French resorts. The lifts were slower and some of the connecting runs were rather flat, not great for the boarders we were with. Off piste looked amazing but sadly avalanche risks this year limited us, next time! Thanks to the whole team who coped and stayed calm in less than ideal circumstances when the resort was closed at the start of the holiday. Accommodation was satisfactory and upgraded to excellent for the second night out of resort and Brand was a lovely place to explore. As I said at the start all in all a great holiday.
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  • Great service and location

    Dorothy Watson 31 Jan 2018

    Stayed Jan 2018
    I had never been on a VIP ski holiday before but I certainly will again. The chalet girls Emily Gemma Lindsey and Bella were so helpful and gave us delicious meals and tasty cakes everyday. The lifts were very close and the snow was great. Dorothy
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  • marvs 30th birthday bonanza!

    tom martin 30 Jan 2018

    Stayed Jan 2018

    where do i start........... my wife katie had sorted the lot and hired the entire chalet as a group of 14. from the second we arrived, Patrick,Harry, Milo, Emily, Rob and Gemma looked after our every need. canapés and champagne when we got there. bags carried to the rooms! the food was spot on a milo really is a great chef!! breakfast every morning was perfect, much needed to fuel the day. and nothing ever seemed to be an issue, whatever we asked, the guys bent over backwards to sort. on the Tuesday we were there, is was my 30th, in the morning Rob had asked me what i wanted as my birthday cake!!!!!! this was the theme of the week, literally little touches like that, and attention to details, and basically going that extra mile, really made the difference. on return from skiing there was always a little something rob/milo had freshly baked! and a hot pot of coffee. the hot tub and sauna were an amazing addition. no better way to relax after a days graft. as for the bar..........the beers and wine DID NOT STOP FLOWING!!!!!!!! never an empty glass either as the hosts always made sure every single person was happy. the dinners were next level, far exceeded what we all expected on a catered holiday. and again, anything we asked, the guys were more than happy to sort. despite us being a messy bunch!!!! the rooms were spotless on arrival and cleaned every day when we were out skiing. the showers/baths were great. clean towels daily. im sure theres plenty that ive missed. but the bottom line is, apart from the chalet being unreal, the hosts really make it what it is!!!!! we couldn't have asked for a better group of people. so thanks again to Gem, Patrick, Milo, Rob, Emily and Harry for EVERYTHING! your hospitality was phenomenal!!!!! it would be impossible to book anything else after going skiing this way! roll on the next VIP SKI trip!!!!!!

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