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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Amazing service and a truly memorable holiday

    Richard Andrews 03 Mar 2018

    Stayed Feb 2018

    Celebrating my 70th birthday at Valdez Suite and the adjoining Chalet Alaska with friends and family we were royally looked after by Adam, Claudia and Emily. Both chalets were very comfortable and the food prepared by Charlie and Tom was varied and delicious. We all had a really great time and our holiday was made all the more special by the staff being so thoughtful and considerate. Thank you.

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  • Klosters Feb 2018

    James Norman 03 Mar 2018

    Stayed Feb 2018
    - our host Harriet was very attentive, thoughtful, reliable and cooked very good food - clean Chalet with great space, but hot tub not big enough (needs pic on website) - drivers all very friendly and helpful with prompt service - very good sound system, once we fixed sub woofer! - enjoyed selection, and generous quantity, of wine - some issues with showers - shower head position difficult to use and sprayed a lot of water - and general issues with mattresses - would recommend a variety of pillows - need better ice trays - dishwasher not washing dishes very well Overall we had a great holiday with fantastic skiing and a lovely chalet experience. The positives very much outweighed the negatives. Our main negative was related to the mattresses + pillows.
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  • VIP Hospitality

    Katie Suttle 03 Mar 2018

    Stayed Feb 2018
    From arrival to departure Lucy and John catered for our every wish. The service they delivered was over and above any expectations we had, even though we have stayed with VIP before. Nothing was too much trouble. Fantastic menu, chalet, location, view and great fun. Have left with very happy memories and many new friends. Can't wait for our next visit, highly recommend.
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  • Absolutely Fabulous

    Sue Appleyard 03 Mar 2018

    Stayed Feb 2018
    I am one of a group of 18 and from start to finish the VIP staff could not do enough for us. This includes extremely helpful staff; lovely accommodation; fantastic food made be Joe and Ben, excellently served by Liv, Sam and Andy. Nothing was too much to ask for. The cherry on the top was the free transport service that was only a phone call away. We were accompanied to the ski hire shop to make sure we received a good service and our equipment was taken to the chalet and stored in the locker and the boots installed on the boot warmer ready for our first day of skiing. On the final day of skiing all the equipment was returned to the shop for us. Who wouldn't appreciate that! Ollie, one of the resort managers, was always checking in with us to make sure we were happy with everything, and the answer was always yes. I would highly recommend this chalet, with a ski lift literally on the door step, and definitely VIP Ski.
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  • Great week

    Richard Lowe 03 Mar 2018

    Stayed Feb 2018
    Ellie looked after us really well and we had a great week. An excess of snow limited the skiing but otherwise we thoroughly enjoyed the holiday.
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  • Guest Review

    Harry Jackson 03 Mar 2018

    Stayed Feb 2018
    Great hotel, excellent staff. Thank you to Evan for the tour around Lech and Toby for being the top waiter.
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  • Guest Review

    S Chamberlain 03 Mar 2018

    Stayed Feb 2018
    Ellie is a great chalet host, really good food, excellent tartiflette (thank you). The chalet was more spacious than anticipated and very comfortable. It would have been even better if VIP had a service in place to take Ski's to the bottom of the slopes.
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  • Perfect mix

    Tom Gowe 03 Mar 2018

    Stayed Feb 2018
    Jack, Charlie and the team did a great job hosting us for the week and brought a disparate group of hopefuls together in a fun and relaxed environment. Impressive chalet and great position next to the piste. The chefs produced 4 / 5 courses and were consistently good. Thanks all.
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  • Brilliant ski holiday

    Alison Rowland 03 Mar 2018

    Stayed Feb 2018
    Was really impressed with VIP chalet and their company . The chalet hosts were great , nothing too much trouble . Food was delicious and plentiful . Loved the taxi back from resort , was a nice touch . Overall was a fabulous holiday and would come back again .
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  • Guest Review

    Andrew Duncan 03 Mar 2018

    Stayed Feb 2018
    Favourite things- the food and the chalet were fantastic. Toby is a really great chef. Things to change- a bit more engagement from the host would put the icing on the cake.
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