Petit Choucas

Had a fantastic time this week in Val d'Isere. The chalet was well equipped and comfortable. Our chalet host was superb. She was so helpful and a fantastic chef. The service we received from VIP Ski has been great with the pre arranging of our ski hire, lift passes and ski school for our children.

Booking experience good and responsive You majorly cocked up on the plane. You block book so there was a block booking of 40. British Airways do not then apportion seats to family. We found with two small children we were all split up. BA had to rearrange and so we were bunged at the back of the aircraft. I had a snapped Achilles with boot and crutches and despite telling VIP and VIP telling BA it meant I had no leg room. Not a great start. Chalet fine, we knew it of old but as the kids slept separate it means the bunk is in the corridor. This means we had to eat early with kids otherwise part and pan banging would mean child in corridor could not get to bed at a reasonable time. Won't do Petit Choucas again. Rose chalet girl very sweet and nice. Probably more shy/less sparky/more placid than those of past years. Cleanliness pretty good but not sure table wiped every morning/evening according to my wife. Food fine but we were very easy and ate out two nights and had chicken and salad the others. When we ran out of apple juice or Brie it did take a little while to replenish. Great to have pick up every morning. A god send to my wife. Drivers good. Fran the nanny first class. Could not fault her and a great asset to VIP and a Norland to boot. Weather superb. Bone Sante Physio excellent and thank you for recommendation. I had every morning. Trying Bel Sol next year so let's see how that goes. TDC first class, we have them every year. Thank you VIP

Thank you for taking the time to give feedback. I am very sorry to hear about your disappointment with the BA flight. We are well aware that whilst this is an external supplier it reflects badly on our brand and service. We are addressing the problems with BA, your comments will be extremely helpful, and we are doing our upmost to ensure the issues you detail above will not be repeated.

Great very central, comfortable and modern chalet with fantastic host (Rose) for the week. Food was really excellent and the children's meals were lovely - lots of "mmm" comments from the kids! Chalet was a very short walk from the nursery slopes for our family of 4 with 2 kids aged 10 & 6. Equally close to main centre and shops, bars etc. Rose could not have been more helpful and welcoming. Very lucky with Snow, glorious weather and great lessons for all of us beginners from Oxygene. Look forward to coming back.

Our accommodation was brilliant, a great chalet, well located, lots of room and very quiet! Rose, our chalet host, was lovely.

Wonderful chalet host (rose) who was an excellent cook, very good company, attentive and helpful and kept the chalet really clean. Particularly good in respect of the children and cooking their meals (in the evening at a separate time from ours). For the start of the season this was particularly impressive. She even did some face painting for our 2 year old which was great!! Quality of the menu was very good, with well-chosen wines, terrific sauces (well done Rose) and a cheeseboard every night. Low season Nanny agency recommended by VIP - Little Chicks - was great. The logistics side of the resort could be improved.

This is our second trip with VIP, we will be back and we will recommend them to others as they have always ensured we have had a perfect stay. The chalet Petit Choucas is ideal for a family or small group of friends (note one room is small with bunk beds) and has everything that is needed to make the stay an incredibly pleasant one. From the wifi, to the british freeview TV, to a massive bath and wonderful shower, a vast lounge area and huge boot locker (with boot heaters) nothing is overlooked. The chalet has a wonderful view of the mountain (but unfortunately not the piste) and is less than 30 seconds walk to main shopping area, 2 mins to Oxygene ski hire (although these guys delivered and collected our kit), and to the buses (should you need them), and about 3-5 mins to the main lift system. However what really made the holiday a relaxing and pleasant one was our chalet host Yas. Always bright and bubbly, and brilliant with our little one. She prepared a fantastic breakfast to kick off the day, a vast arrange of cakes for afternoon tea, and then a fantastic evening meal. The food was plentiful and lovingly prepared, and quantities sufficient to mean that we never had room for the cheese board! We also used the services of the VIP nanny, and were blessed with Polly. The best way to sum up Polly is simply wonderful! Seb clicked with Polly immediately, and through the week had a whale of a time. As well as being taken to, and collected from ski school, activities included baking, visiting to the indoor play area, trips up the mountain via cable car and train, and loads of arts and crafts work. At the end of the week we were presented with a lovely holiday diary that Seb had made with Polly, this will be treasured. The hosting from Yas, nannying from Polly and the whole VIP experience have meant we have had another fantastic and stress free week, we will be back next winter! Thank you :-)

Josh was a very welcoming and lovely host who always accommodated for all our needs. Our younger boys enjoyed playing Fifa with Josh (especially my husband). Everything was done with a smile and we look forward to seeing Josh soon! :) x

A perfect holiday from start to finish. We were fantastically looked after by Josh, with excellent food, great company and very handy tips for our stay. Josh coped brilliantly with everything that was thrown at him from Max, our very early starting 9 month old, to Matthew, our very late starting 64 year old. Polly, our VIP nanny, was also perfect. Max will miss them both greatly! Overall, our VIP experience was great from start to finish. Thanks to all but especially Josh and Polly.

We have had a fabulous holiday with VIP and Josh, our host. We are a family of 6 (4 adults and two kids) and Josh's hosting and social skills were top notch. Josh was great with our two kids entertaining and catering for them both. Great cakes, breakfasts and dinner and brilliant company. Josh kept the chalet neat and tidy, recommended restaurants, got the best DVDs for both the adults and the kids (including Chalet Girl, which is a great film) got our daughter a Frozen puzzle and a sledge. Josh couldn't do enough for us. We would definitely return to Val d'Isere, travelling with VIP (this is our second holiday with them), especially if Josh we're hosting for another year! Hanne, the chalet manager was also great, ringing us in advance of our departure, to see what dietary requirements we and the kids had, organising a travel cot, high chair, baby monitor and also arranging for our boards to be waxed ready for our first day on the slopes. We hope you enjoy your holiday as much as we did.

We had another great holiday. Caitlin was terrific, a great host, informative, fun, helpful, happy to prepare any food or drink at any time, and I think this has been the best cooking we have enjoyed in all our stays, every meal was perfectly prepared, even the notoriously difficult Christmas meal was outstanding. The chalet was always welcoming on our return from the slopes, tidy with the Christmas tree also beautifully decorated, it made for a home-from home seasonal setting and an extremely restful stay. Many thanks to Caitlin for making it such a great week for us.

Great Chalet in very good position. We were overwhelmed by the service including the food and attention to detail. Josh our host has done a wonderful job looking after us and the kids with nothing too much trouble. The food has been fabulously cooked with high quality ingredients . The cakes were not just welcome after a day on the slopes but absolutely delicious so we are taking some receipts home! It was a very nice touch having Champagne on arrival AND Departure. Oxygene the ski rental people were excellent with high quality kit and excellent ski instructor.

Wonderful chalet - very comfortable, clean and intimate. Perfectly situated in the resort. Our chalet host was very friendly and lovely with the children. The food was very tasty and the kids enjoyed theirs too. Our nanny was caring and kind and kept the children entertained. She also prepared some great meals and made endless trips to and from the slopes always with a smile......

This is our 4th trip to petit Choucas. Rheanna is the best host we've had. Chalet was spotless and the food excellently cooked. The weather and snow were amazing which really helped as was Terry from TDC. The 2 & 3 year olds loved learning to ski and seeing the 3 year old on the button lift unaided is an image to treasure. Just brilliant and we will be back next year

This was truly an exceptional ski holiday, from start to finish. Jennifer, who helped us with the booking was so helpful and made it so easy. Rheanna, our host made us feel so at home and is such a phenomenal cook. Claire, our nanny was so wonderful with our children that they cried when she left (so did we!) The chalet is so comfortable and so convenient to the slopes. We would love to return to Petit Choucas and if we try a new place, will definitely book with VIP Ski.

We thoroughly enjoyed our holiday at the petit Choucas. Our chalet host Rihanna, was always friendly and pleasant and made us feel at home. My husband had some work from his office and he really appreciated the accommodation the VIP staff had extended to him by scanning and faxing several documents and also letting him use their office for a conference call. A big thanks to the staff for taking such good care of us! We'll be back!

We had a fabulous holiday here in Val d'Isere. The chalet was lovely, cosy, very clean and well kept. Rheanna was the perfect chalet host. The food she prepared was fantastic. Billie was a great nanny to our two children, we felt very comfortable going off skiing leaving them in her charge when they weren't at ski school. She kept them interested with numerous activities including a visit to the farm, soft play, bum boarding, play dates, ice-skating and many creative activities including painting, sticking and glueing! Oxygen ski school was amazing for both children, they both improved massively during the course of the week. Thanks to Pamela and Leon for their efforts in bringing them both on! We also had some great ski coaching from Ben at TDC who we would really recommend. He showed us all over the mountain as well as giving us technical tips for much needed improvement! Overall we all had a great holiday, would recommend and are looking forward to another trip next year!

What a week we have had! It's been fantastic. We could not have asked for a better chalet host. Rosie is the perfect mix of professional and friendly and we had many laughs together. There was never a time that I was uncomfortable having her in the chalet and that is a high compliment. Twyla our nanny was also amazing and for the first time in many weeks my 19 month old son was happy to wave me goodbye and go and have fun with her which was great as I managed to get in some much needed relaxation time. Thanks so much to all involved in making our trip fantastic. There was nothing too big to ask and everything was very smooth.

Perfect chalet for our family. Close to the centre and oxygene to make the first night very easy. Rosie was a wonderful host and fed our family extremely well at two different meal times. Thanks to Polly for looking after our girls, they had fabulous new experiences.

A lovely chalet perfect for our family of 4. Ed was a great host and looked after us extremely well, especially accommodating our fussy eaters! Yasmin was a brilliant nanny the children thoroughly enjoyed all the activities and we had a relaxing holiday enjoying the slopes! Hope to return next season.

Petite Choucas is perfect for families. We are a family of 5 with three young children and it's location, accommodation and amenities are ideal. Add to that our chalet host, Ed, who made our holiday so relaxing and even more enjoyable, we couldn't recommend VIP ski highly enough.