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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Wonderful experience

    danielle morrell 27 Jan 2026

    Stayed Jan 2026
    We stayed in a Bear Club chalet and had an absolutely amazing holiday from start to finish. Both the hotel and our lodge were modern, beautifully designed and extremely comfortable, with excellent facilities throughout. The ski-in, ski-out location was fabulous and made everything so easy and stress-free. Our chalet host, Katie, was truly exceptional and a real highlight of the trip. Nothing was ever too much trouble and she went above and beyond to ensure our stay ran seamlessly. We travelled with our daughter who cannot have milk, and Katie tailored the catering perfectly around her needs, including making her special dishes and cakes, which made such a difference and allowed us to relax and enjoy the holiday fully. The childcare arrangements at Bear Lodge also worked incredibly well and helped the holiday run smoothly. Our daughter was dropped off at the crèche each morning at 9am, where Lauren, Rose’s key person for the week, got her ready for her ski lessons. ESF collected the children directly from the lodge and returned them in time for lunch, which was so convenient. In the afternoons, Lauren organised lots of fun activities, including swimming, pizza making and mocktail making sessions. She did a fantastic job and our daughter really loved spending time with her. The only area for improvement would be the temperature of the main pool, which many parents felt was quite cold for longer swims. As a result, families often moved into the hot tub to warm up, which made it less enjoyable, particularly as it’s not really an environment suited to children splashing and jumping. Overall, it was a fantastic holiday with outstanding service, brilliant childcare and a superb location. We wouldn’t hesitate to return and highly recommend Bear Club to families looking for a truly special ski experience.
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  • Fabulous Ski Holiday

    Jeannie Archer 27 Jan 2026

    Stayed Jan 2026
    As always, the staff were amazing. They really looked after us from tea in bed in the morning to our tea in the afternoon and some wonderful meals in the evening. The chalet was delightful beautifully furnished and very well designed. The room we had was petite but well designed. A couple of things on the downside. The chalet is advertised as Ski and Ski out. The boot room. is in the basement which means a lot of stairs before you get to the snow. Then you have to climb a slope to get onto the piste. Here on many occasions, the staff came to our rescue and carrying skis, et cetera. The ‘Ski In’ proved to be a little difficult as well as the apparent blue slope leading past the chalet is in fact more like a red slope. So quite difficult for basic skiers and beginners.. As our first run on arriving it was a difficult one for the average Skier. In talking to my Ski instructor during my lesson he did comment that a lot of of the blue slopes were quite difficult and probably wrongly labelled. We made great use of the ‘pick up’ service operated from the chalet by The extremely helpful staff. We were extremely lucky with the weather good snow some wonderful blue sunny days. All in all a really good holiday enjoyed with the Support of the young staff.
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  • Ski holiday

    Miriam Hawkes 26 Jan 2026

    Stayed Jan 2026
    Staff were very friendly and helpful. It was a shame that one of the outdoor hot tubs was not working for the whole week. With a full 24 bed chalet, having only one working all week did limit the use. Also the steam room was not hot on the first couple of days when we went there after skiing at approx 5pm. Despite this we did enjoy our week- the weather was great. The only thing is that it’s not that easy to ski back to the chalet in the evening, however the buses are very efficient.
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  • Wonderful skiing holiday

    John Cockcroft 26 Jan 2026

    Stayed Jan 2026
    The staff were very welcoming friendly and helpful during our stay. The hotel was very well-appointed with a lovely pool and spa facilities. Our bedroom, though quite compact, was very comfortable and the staff were very thorough with cleaning whilst being entirely unobtrusive. I was surprised by a strange alarm which sounded whenever I went into the bathroom (five long blasts), which seemed to be associated with moving towards the toilet. perhaps this was a warning that the towel rail was hot? The resort was very well-organised and the pistes were in excellent condition throughout our stay. We had an early start to the airport on Sunday and it was lovely to be greeted downstairs at 5am with tea, warm croissants and a bacon sandwich!
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  • Colin’s birthday trip

    Olivia Taylor 26 Jan 2026

    Stayed Jan 2026
    We had an amazing week at chalet Sakami. Gen and Rosie kept the chalet looking beautiful and cooked us some lovely meals. My personal favourite was the carrot cake! They both took great care of us especially when we had a couple of injuries/mishaps! Gen even cooked us a soup for lunch when we stayed at the chalet one day due to some injuries and sickness. Already want to visit again, thank you.
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  • Fabulous week being spoiled rotten in La Plagne

    Sarah Princep 26 Jan 2026

    Stayed Jan 2026
    What a fabulous week in Chalet Eiger in La Plagne. Imani was the most wonderful host and prepared so many delicious breakfasts and evening meals plus afternoon cakes. She was so thoughtful and considerate and nothing was too much trouble. Eiger suite is so beautiful and the hot tub on the balcony was the icing on the cake. What a wonderful week.
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  • Family Holiday

    Paul McCall 26 Jan 2026

    Stayed Jan 2026
    Just returned from a fantastic week’s skiing / walking holiday in La Plagne with VIP Ski staying in the Jungfrau suite at the brand new Graciosa chalet. We were seven adults and three children of five and under and were extremely well looked after by our amazing chalet hosts Sam, Lily and Hannah, nothing was too much trouble and the food was to die for. We also used the Bear Cubs child care service which again was superb, so thanks again to Georgie and her team for looking after our two little ones so well. Also a big shout out goes to the concierge team who were brilliant with their logistics from start to finish, and special thanks go to Charlie, Benji, Fin and Ben for ferrying us back and forth to the village centre with consummate professionalism. Just before signing off there is one observation: a lack of hooks for the bath robes whilst using the muscle soothing hot tub. Finally, I have no hesitation of recommending the Grasioca chalet suites and VIP Ski in general, from my initial enquiry to the final goodbye their customer service has been second to none.
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  • A home in the mountains

    Daniel Foster 26 Jan 2026

    Stayed Jan 2026
    Kakisa is at a great location in the lovely car free Avoriaz. Ailsa and Luca were excellent hosts, making us feel completely comfortable at our home in the mountains for the week.
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  • Another excellent VIP stay

    Ellen C 26 Jan 2026

    Stayed Jan 2026
    Had an amazing week staying in the new VIP chalets in La Plange. Our host Alex was the best chef, remembered all our preferences & super friendly. He made our week very enjoyable! Also special thank you to the concierge team (Benji, Will, Charlie, Finn & Ben) for the attentive service and fun quiz & bingo nights! Finally, Holly & Alby for the overall smooth running of the La Plange resort. Thank you!!
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  • Great week at Bear Lodge

    Thelma Price 26 Jan 2026

    Stayed Jan 2026
    Another excellent week, our third. The staff were attentive and always helpful. The room was well appointed and facilities good and well maintained. The hotel just can’t be beaten for ski in, ski out . We hope to return next year.
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