Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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Val d'Isere is the perfect skiing destination and our host, Mark made our week a perfect holiday. He was by far the best host we have experienced after six seasons at Aspen. Nothing was too much trouble and the cuisine was delightful. Aspen really is a home from home and the staff went out of their way to help out when injury threatened to sabotage the week. Lifts up to the slopes and medical centre were greatly appreciated as was the warm welcome in concierge. Thank you all so very much!
Chalet staff tried hard and always helped when asked. No info pack and no wow factor to chalet. Disappointed by st Anton piste groomimg - basically couldn't be arsed to groom pistes on xmas evening so very few runs open on xmas day despite great snow conditions. Attentive service and good boot room but frankly not possible to call this a ski in ski out location. 3rd VIP ski holiday and whilst ok easily the worst.
Thank you for taking the time to provide feedback. I am sorry to hear that the chalet did not meet your expectations. Our sales team will be happy to steer you towards a more luxurious option if you choose to travel with VIP next season.
-Catriona, Marketing Assistant
Lovely big chalet. Lots of space, particularly liked the living area. Jacuzzi was great. Swimming pool too small and not really used. Pool room was quite dark and could do with better lighting. Rooms were very hot at night. Could do with more hooks in the bedrooms for hanging ski jackets etc. Chalet hosts were fantastic. Very friendly and accomadating. Food was great.
Thank you for your feedback, we are working hard to provide ample hooks in every room and will let the team in resort know that you found the chalet a little hot.
Catriona - Marketing Assistant
The Como suite was perfectly set up for us as a family. The rooms were equipped with everything we needed and the chalet/suite is perfectly positioned for the slopes but also for the children's ski school, which is literally outside the door downstairs. Ben, our host was fantastic! He is a wonderful chef and made us feel totally at home for the duration of our stay. The boys loved him, which made our lives much easier too. Ben really made us feel 'at home'. Jess, our nanny was wonderful too, coming up with hundreds of different creative games and crafts, she was wonderful. Would highly recommend and we hope to come back soon.
Amazing accommodation in a fantastic location. Our VIP hosts provided unbelievable service throughout the holiday. The food they cooked was irresistible and their company a welcome change from even the best resort hotel. I am leaving with only one regret.... That the holiday was only one week instead of two!
Fab food , lovely hosts, clean rooms , thank you. Second time using VIP here and will come again. Only small criticisms-- is please clear paths up and down from chalet on first day not last! Would much prefer dinners at 7 or 730 not 8, makes it v late to eat. Transfers to airport could be better as rather over estimating so we have ages at airport, not what we expect from VIP. Overall - will come again thank you .
Thank you for your feeback. As your holiday fell on a peak week we do try to build a little more time into our transfer schedule to allow for delays as the roads tend to be busier. It's great to hear that you'll be back, we look forwrads to seeing you next season.
Catriona - Marketing Assistant