Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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Very pleasant
Had a great time. Lovely welcome and fantastic tastey food. Rooms were very clean and cosy. Facilities were great with only a few little pointers to improve on. Rooms took a while to be prepared when we arrived, would’ve been nice to be able to go straight into the room when we arrived, however its not a massive thing for me as I know how busy the turn around is for the staff. A few things in the room needed attending to. We were given a maintenance form to fill out to report anything broken however the way I view it is that rooms should be given a check every couple weeks so that customers don’t have to report the problems themselves. The path up to the piste from the boot room for 5 of the days we were there was heavily covered with snow and ice. It took multiple people to get it removed. On a side note, the hosts and chef were beyond amazing and I can’t praise them enough. I know how busy they get and how much work they have to do and they always have a smile on their face and always exceeded my expectations. Had a great week overall and would definitely come again!
Thank you for your feedback, James. It's great to hear that you loved the food and our staff. All of the rooms are checked weekly for maintenance issues, however we know that small issues can occasionally crop up during the week, hence the maintenance forms. I hope we can welcome you back to Val d'Isere next season!
Catriona - Marketing Assistant
The staff at hotel Theodul went over and beyond their call of duty to make our ski vacation so very memorable. Their friendliness, care and eager to help with whatever we required was in the words of my 6 year old granddaughter "so cool". The dinners each night were gourmet and the rooms comfortable, clean and had incredible views of the mountains. We also enjoyed the ski guiding. Santa came and our little girls got a little gift - so thoughtful. Needless to say the Cocoa Club for them was wonderful as well. We will definitely be back - thanks VIP Ski for the nicest family ski holiday ever!
A really great week in Morzine, chalet hosts were great, very accommodating and nothing was too much trouble. Superb chalet great location in the centre of resort really enjoyed the hot tub. Some rain early in the week but sunshine arrived for a fine end of week. Thanks for all your hard work and enjoy the rest of the season!
We hired both Chalet Davos and Chalet Madrisah as a large family group and honestly had the most amazing time. The hosts, Olivia, Lucy and Anna were incredible, so accommodating and friendly and the food was beautiful. It was my niece's birthday today and the girls did everything possible to make it special for her. All the drivers were brilliant and so happy to help with anything and everything.
A great Christmas week. Chalet was fab, hot tub great after a day on the slopes and the food was delicious. Sarah, Elle, Callum, Michaela and Maria were wonderful hosts / chefs. Thank you for a lovely Christmas in Val!