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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • The most amazing experience ever with VIP Chalets.

    Jan Clifford 09 Apr 2026

    Stayed Mar 2026
    I don't know where to begin with my praise for EVERYTHING that VIP Chalets did to make our ski holiday perfect. Firstly with pre holiday help from Maxine, Account Manager in the UK, answering the myriads of questions I sent her. Then Adam Smith in resort phoning me a few days before we set off on our holiday to make sure everything we had requested was in place. It was! Adam met us, as arranged at the pickup point in Avoriaz to take us and our luggage to the chalet, carried all the luggage - and there was a lot of it - onto the snowcat and into the chalet, - and everything was just perfect from that moment onwards. The chalet was excellent, first class, with amazing views and beautifully kept. Scarlett made most of our meals but Anna and Ailsa helped a lot too. They were all such lovely, kind, helpful and friendly young ladies and very tolerant of our noisy 9 and 6 year old boys and 2 and a half year old girl. The meals were fantastic accompanied by a superb wine list and the canapés and champagne on our first and last evenings were such an unexpected treat. Nothing was too much trouble for anyone; making lovely, healthy meals for high tea for the children, baking amazing teatime treats ,baking a birthday cake with candles and balloons for Zachary who was 6 just 3 days before we arrived, not knowing what time we would be able to eat because of the erratic times getting our 2 year old to sleep, but still providing a superb, freshly cooked meal, giving advice and information on anything we asked about, supplying anything we were short of, keeping the chalet and rooms so clean and welcoming and guiding us towards the fabulous hot tub at the end of the day. Adam popped in from time to time to see how we were getting on and we met lots more of the VIP staff over our week's stay who were all friendly and eager to help us with anything we needed. We would love to go with VIP chalets again and again. Please could you set up some chalets in Austria?!
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  • Great Chalet Host James - thank you from us all!

    DW & family Woods 08 Apr 2026

    Stayed Mar 2026
    Our chalet host James greeted us warmly and was outstanding in every way throughout our stay. James was brilliant and we could not have asked for a better chalet host to be part of our family for the week. All VIPSKI staff we met were friendly and could not have been more helpful and efficient. Thanks to staff from booking, at Geneva airport to resort. We felt very well cared for, with our three generation family stay in the chalet. Having been with VIPSKI many times before we continue to be impressed. Any small concerns or issues are always solution based by the staff - especially when our flight was delayed they rearranged new transfers seamlessly which was hugely appreciated. Thank you in resort, Hannah, George, and especially our wonderful host James. Thank you all. We will be back!
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  • Family ski holiday

    Sharan Sadhra 08 Apr 2026

    Stayed Mar 2026
    We were two families with children aged 9-17 and stayed at Lhotse for a week during our first visit to La Plagne. Jack and Grace could not have made our stay any more comfortable and enjoyable. No effort was spared in keeping the chalet clean and comfortable for us and creating delicious food for us. They were so easy going and adaptable to any of our requests. We were very grateful to have been looked after by these two lovely young people. A special shout out also goes to the concierge service. Probably the most efficient concierge I have come across. They helped us in a pickle, made plenty of recommendations and bookings for us and we never had to wait too long for the shuttle. Well done guys! The chalet is a great location being at the bottom of a blue run and less than one minute into the centre. So very convenient for ski school meeting and restaurants. It can be a testing walk back up the slope though on the way back. Options are either to get the shuttle from the centre or jump back on a lift and ski down. Although I would suggest this blue run back to the chalet is for more confident skiers.
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  • Chalet Kakisa

    W S 07 Apr 2026

    Stayed Mar 2026
    Generally excellent, very friendly and helpful staff where nothing was too much trouble. A comment about the vegetarian food which often lacked protein. Also we didn’t know that we could switch from the classic menu to simpler or lighter alternatives which would have suited us better. We have re-booked Chalet Kakisa for next year and will look at the switch menu for our next holiday.
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  • Lovely stay in Bear Lodge - very friendly staff, excellent accomodation and food

    Lydia Stevens 07 Apr 2026

    Stayed Apr 2026
    A wonderful holiday. We met so many really friendly staff who were happy to help and support our holiday. We loved eating in the dining room and the ski-in ski-out location just about the lifts in Les Arcs 1950. The room was clean with a view of the mountains. We were lucky with the great snow conditions and sunshine. Highly recommended to stay in Bear Lodge.
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  • The stash

    Ben SPALDING 07 Apr 2026

    Stayed Mar 2026
    Very good food and drink and service experience in chalet. Scarlet and the girls were first class preparing great dishes and being flexible around family needs. The wine was nice too.
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  • Loft 1 Aspen House

    Russell Francis 06 Apr 2026

    Stayed Mar 2026
    Excellent location. Good sized and specified accommodation for 4 adults and 2 children. Mezzanine floor in lounge very useful. Excellent dinners cooked by Cameron. Reasonable quality wine. Breakfasts a little disappointing. Good onsite parking. Helpful onsite staff, including Jess. Sauna a great success.
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  • Review

    J CG 06 Apr 2026

    Stayed Mar 2026
    The chalet staff were excellent and we felt well looked after Chef Will prepared wonderful meals and host Hugo was very caring and helpful
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  • Kracking Kobuk

    Ben Campbell 06 Apr 2026

    Stayed Mar 2026
    Another great Avoriaz holiday put on for us by VIP ski, for which many thanks to all of the team. Floss, Sam and Ella looked after us in Kobuk extremely well. Adam was very responsive and helpful when called on, and Maisie was simply fantastic with our two little girls - we couldn’t have asked for a better nanny and it really made the trip for us, to be able to go out skiing in the confidence that the little ones were being so well cared for. Skiing lessons through Andrea at New Generation (arranged through VIP) were excellent for our 7 and 6 year olds, whose skiing came on really well. All in all, everything worked well and we had a fantastic holiday - many many thanks!
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  • Excellent in every way

    A KH 06 Apr 2026

    Stayed Mar 2026
    Amazing chalet for just the four of us. Great location in the centre of old part of the resort and a very short walk to the pistes and main ski school meeting point. Chalet host Hattie was amazing, as was Annabelle. We had an excellent ski holiday.
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