Please contact Louise, Jess, Maxine, Cam or Millie if you have any questions.
Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.
If you've been on one of our holidays and wish to submit your own review please click here.
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Great chalet, very good location, very good childcare but poor standards of cleanliness Resort better for intermediate / or long weekend. For good skiers you will ski the whole resort in a few days Limited on piste restaurants, only one or two stand out as ones to recommend - plage de nieges the standout. Limited variety / recommendations for nights out on chalet hosts night off. Nanny was excellent Food was good Cleanliness was appalling especially in kitchen White wine provided was never cold, despite reminding chalet host to put in fridge Transfer excellent Knowledge / attention provided by resort manager limited Supervision / management / support of chalet host poor
Thank you Maria for your balanced and objective feedback. I’m sorry to hear the holiday did not meet your expectations. Rest assured our Staff Trainer is working closely with the host to ensure standards of cleanliness are improved. Best wishes, Lottie - Marketing assistant
We had a fantastic time over Christmas at Bellacima Lodge. The chalet itself is fabulous, the best chalet we have ever stayed in to date. The hot tub outside was a total hit and very well used, the sauna was just the ticket after a hard day and the swimming pool, although requiring some skill to master, was a nice option. The cinema room was a real boost for a fun and social night in. The chalet staff in the lodge were exceptional, Liv, Molly and Johnny were definitely the best hosts we have ever had the pleasure of meeting too. They were quick to react to any issues and made delicious food even though there was a number of dietary requirement. The Christmas Day fare was wonderful and the guys themselves made Christmas special too. All the other staff were from Ben the resort manager, Harry And the drivers including Sam and Cosmo. Another boost was the fabulous other guests we met too. This was our first Christmas away and we would definitely do it again.
Our week in Hotel Theodul exceeded all expectarions. Having skied with numerous other companies over the years, we were genuinely suprised by the VIP Ski experience. The hotel is both luxurious and homely, the spa and pool a particular bonus. The staff and management team were welcoming, friendly and professional. The food was a real highlight - well above the standards we expect from chalet / package ski trips with a good range and variation. We will certainly be back in future and would not hesitate to recommend hotel Theodul to others.
Our second visit to Theodul in the last theee years. An excellent week in this extremely well managed and comfortable Chalet Hotel. All the staff that we met were friendly, fun and looked after us very efficiently and with good humour and smiles. The food was very good with a small but varied choice of each course and very fine cakes and biscuits for tea. See the photo of the Manager himself with mop in hand - no obvious staffing hierarchy !! Well done
A fabulous holiday made all the more special by the hosts, Kirsty, Brooke and Emma. Exceptional food with any special requests catered for and menus were well thought out. Possibly a bit too much food but again we skipped dessert and the cheese board. Lovely wine choices and special afternoon tea which we all looked forward to after a day on the slopes. Ski hire and lessons made really easy to organise in advance and all ready at our chalet on our arrival. All together a wonderful experience made special by the hosts. Would definitely book again.