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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Fantastic experience

    Rob Cook 21 Feb 2026

    Stayed Feb 2026
    We’ve had a fabulous holiday, the overall VIP experience has been exceptional. Our chalet host Kate, has been brilliant, couldn’t have asked for a better host. Has gone above and beyond to make us feel comfortable and ensure we had the best time. The food has been next level!
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  • Another Bear Lodge success

    Steven Cowins 21 Feb 2026

    Stayed Feb 2026
    Our second year here and we’ll be back again. Such an amazing and well thought out set up for young families. It really feels like a VIP experience. They clearly recruit well too as all the seasonairres here are so helpful and friendly.
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  • Wonderful holiday!

    Clare Grisewood 21 Feb 2026

    Stayed Feb 2026
    We’ve had a fantastic holiday! The staff have been friendly and always helpful. The food has been incredible and the atmosphere warm. Thank you.
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  • Excellent skiing holiday

    Joe&Sophie Adams 21 Feb 2026

    Stayed Feb 2026
    VIP Ski could not be faulted-excellent chalet, chalet host, ski hire etc. Resort was very busy but that’s to be expected during half term week
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  • Holiday

    Alan Aylett 21 Feb 2026

    Stayed Feb 2026
    It’s been excellent. The most notable thing is that the tone from the top in terms of management sets a really high standard throughout the staff. Nothing is a problem, lots of willingness to be flexible (eg varied kids menu, letting our friends come for dinner), and you’ve created a friendly, small chalet feel in a hotel. Rooms are a great size and really thoughtfully laid out. Special mentions to George, Tiff and Sophie who have been so lovely to our family. In terms of small points, more hooks in the room! Great for coats but more for robes and towels for 4 people. And pls some local beers in the bar - there are such good ones and Stella is not ideal :)
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  • Fantastic Experience - again!

    Ian Murray 21 Feb 2026

    Stayed Feb 2026
    We had a fantastic family ski trip to Avoriaz, made extra special by our stay at Chalet Kipnuk with VIP Ski. Scarlett was an outstanding host, warm, attentive, and a fantastic cook, brilliantly supported by Rosie. They made everything effortless and welcoming from start to finish. We couldn’t have asked for a better holiday! This was our 4th holiday with VIP Ski and we were joined by friends this year, and VIP once again didn’t disappoint!
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  • Outstanding

    Sophia Merchant 21 Feb 2026

    Stayed Feb 2026
    We came on the recommendation of friends and we are so glad we did. The accommodation was brilliant, clean and very well appointed. What has really made our stay are the staff. They have been top notch. During what must've been a tricky week with high capacity and unprecedented weather, they have provided service and an experience which would be very hard to beat. They are accommodating and responsive, but above all so very friendly. It’s not lost on us that a lot of the team are very young and this is their first season away from home and yet none of these issues show. They work hard, they are kind and patient to the children and are great company for us adults. Very well done, team; you should all be very proud.
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  • A fantastic family holiday

    Matthew Flynn 21 Feb 2026

    Stayed Feb 2026
    The location of Bear Lodge is absolutely ideal - the perfect ski in / ski out location right by two of the lifts. Our suite was ideal, well equipped, comfortable and spacious.. our hostess, Hannah, was superb, cooking delicious meals and immaculately presenting the chalet each day. We will definitely holiday with VIP ski again.
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  • Couldn’t ask for more - amazing holiday and hotel!

    Catherine Franks 21 Feb 2026

    Stayed Feb 2026
    We’ve just returned from a week at Bear Lodge during half term, and it truly exceeded every expectation. The hotel itself is beautiful, with fantastic amenities and truly exceptional food throughout the week. The swimming pool, leisure centre, games room and cinema were brilliant, perfect for both kids and adults, and meant there was always something to enjoy, whatever the weather. But what really makes Bear Lodge stand out is the staff. They are simply outstanding. Every single person works incredibly hard, always with a smile, and they go out of their way to make guests feel welcome, relaxed and genuinely special. They are polite, warm, attentive and patient, particularly with the children. Great company at the bar too! Our week coincided with record snowfall, and at one point the resort closed due to extreme avalanche risk. It could have been a stressful situation, but the team handled it with calm professionalism and kindness. If anything, they worked even harder to look after everyone in the hotel, ensuring guests felt safe, entertained and completely cared for. A special mention must go to the wonderful bar team, Tiff, Josh and Kia, who couldn’t do enough for us all week. And huge thanks to the concierge team, especially Tilly, Evie and Chloe, whose daily updates and support (both before and during the holiday) were an absolute godsend. At the best of times this would be an incredible hotel, but during such an unusual and challenging week, they proved just how exceptional they really are. 5/5 stars. We would absolutely love to return.
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  • Fabulous!

    Miranda Thwaites 21 Feb 2026

    Stayed Feb 2026
    What a fantastic trip! From start to finish everything was perfect! The staff were incredibly friendly and nothing was too much trouble. Keir, Josh and Tiff were especially helpful and friendly. The kids had a great time in the bar with them. The quiz night was a real highlight! Can’t recommend Bear Lodge enough. Amazing food throughout the week and super friendly and helpful staff that are really happy to go the extra mile! Thank you team VIP! We will be back!
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