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Testimonials

Clearly we think we're great, why come to work otherwise. But what do our customers say? We know that web sites are littered with anonymous out of date testimonials that it’s difficult to trust, but we're displaying comments written by our current and recent guests live, here on our web site. We're laying it bare, warts and all, and with the name of the writer attached. It’s not easy to look at yourself objectively, so don’t listen to us, listen to our guests.

If you've been on one of our holidays and wish to submit your own review please click here.

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  • Great first holiday with new baby

    Hadyn Everson 03 Mar 2026

    Stayed Feb 2026
    This is now our 8th trip with VIP but first time as new parents travelling with our 8 month old for the first time. A personal thanks to Adam - resort manager for being really flexible and making sure we had all the things we would need. In the chalet we were provided with a bath seat, cot, child sledge and high chair. George and Freya were really accommodating hosts, making up daily meals for our son who is weaning and he tried plenty of new foods while he was out there. We were provided with Maisie, the resort nanny who was fantastic looking after our son while we skied. We really appreciated the flexibility of being able to arrange to have her for a few mornings during the week so our whole group could ski together. Overall this was a really good trip with a very good VIP team this year who deserve props for being as accommodating as they were. Suggestions: I think ad hoc/flexible nannying (rather than having one for the whole week) was much better for a family like ours and is something I would use again next time if it was offered.
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  • Great family holiday

    M T 02 Mar 2026

    Stayed Feb 2026
    Chalet Kakisa is fantastic. It’s in a great location with real ski-in and ski-out. There’s even a little place to build snowmen outside. There’s plenty of room inside and a fun pool and hammam. The Boorum is excellent although there are two few hooks for jackets. Our hosts (Luca, Ailsa and Ella) were wonderful: fun, charming and helpful. They kept the chalet clean, advised us on the best places to go - both on the slopes and in the village - and cooked delicious meals and treats. The food was excellent. There was more than enough to eat and the children’s meals were good including fancy desserts. One note: the drinks fridge is a great idea and is well stocked but you need to request beforehand if you want more soft drinks and a little less alcohol. Overall, a great family holiday in a wonderful chalet with terrific hosts.
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  • Perfect

    David Owen 02 Mar 2026

    Stayed Feb 2026
    Fabulous week in Paradiso. We were looked after so well by Mima with effortless attention to good service and culinary skills. Perfect cosy, stylish and well appointed chalet, kept spotlessly clean by Mima. Even the snow and weather was perfect. Polly provided super breakfasts to top it all.
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  • Exceeded Expectations

    CG CG 02 Mar 2026

    Stayed Feb 2026
    Bear Lodge is a great Chalet Hotel, you can literally ski right from (& back to) the door to the ski room. Ski and boot rental is on-site, and ski passes are waiting for your arrival, provided you've requested the service. there is underground parking for those that drive. The Les Arcs/La Plagne Paradiski area is one of the best and biggest skiing domains in Europe, so there's something for everyone. There are loads of staff on hand at the Bear Lodge and they are a very cheerful and happy bunch, as well as being polite and helpful. Although my room wasn't huge, it was well-appointed, clean and quiet. The food was great, much better than I expected, with a choice of 2 starters, 3 mains and 2 desserts every day. I will return, thoroughly recommended!
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  • Best ski holiday to date.

    Robert Sroka 02 Mar 2026

    Stayed Feb 2026
    I am fortunate to have skied in a number of locations around the world. The service, and experience from VIP has been the best so far. From Alex and Polly in our chalet to the amazing ladies that run the crèche. Everyone was amazing. Delicious meals for both children and adults alike! Everyone of the staff went above and beyond. Being able to leave our children in such capable hands was a real highlight. Also huge shout out to Finn and the other team members that ferried Peter to and from ski school! It all came together to deliver a stress free and enjoyable week in the Alps.
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  • Worth every penny!

    Susie S 02 Mar 2026

    Stayed Feb 2026
    We had the most incredible holiday ever. Travelling with littles ones can sometimes be tough but not with VIP! The bear club was beyond brilliant and the children loved it. They took our eldest to and from ski school every day so we didn’t need to worry and could ourselves enjoy a day on the piste. They took them out ice skating and for hot chocolates - the kids loved it. Thanks to Lauren, Lily and Mary-Anne. We had Alex and Polly looking after us in the apartment. Again an amazing experience. Kids were fed earlier than us which meant we could put them to bed and have adult time. Food was outstanding for all. We will be re-booking next year!
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  • A special week

    Alice Gardner 01 Mar 2026

    Stayed Feb 2026
    Great accommodation, location and food - everything was so well organised and every detail thought about. All staff were friendly and nothing too much trouble.
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  • A great stay and very well looked after

    Michael Tearle 01 Mar 2026

    Stayed Feb 2026
    The entire holiday - from booking to arriving/departure - was a thoroughly enjoyable experience and our chalet hosts (Gil and Otelie) looked after us brilliantly. The chalet was spacious and comfortable, and the food absolutely first-rate.
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  • Brilliant experience!

    Jessie Elizabeth Munro 01 Mar 2026

    Stayed Feb 2026
    Amazing chalet experience in the best location! The chalet itself is extremely well set out with everything you could ever need. The pool and steam room are a great addition, and there are beautiful views from each room. Amelia, Ella and Luca were very helpful and made incredible dishes all week, especially the cakes.
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  • Impressive

    Steve Ryan 01 Mar 2026

    Stayed Mar 2026
    Classy facilities friendly caring and professional
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